460 questions
460 questions with Windows for home | Windows 10 | Recovery and backup tags
3 answers
How to Create a System Restore Point in Windows 10
Hello, I just installed a new SSD in my Laptop Asus K571GT. (C drive SSD, D Drive HDD) However, before that, I would do a regular backup of my laptop. Always on the 1st and 15th of every month, to an external HDD. I also remembered that there's a system…
Windows for home | Windows 10 | Recovery and backup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 16%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
1 answer
help me with .Pumas ectention
I am using Windows 10 Pro x64 version and got infected by Puma Ransomware. It encrypted all personal files with .pumas extension, windows defender was fully updated at that time but it was unable to protect from the ransomware. Is there any decryption…
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-09-03T12:29:56.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 56.00000000000001%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
batbold johnny
0
Reputation points
commented
2026-09-05T13:12:45.9233333+00:00
_AW_
69,121
Reputation points
Volunteer Moderator
3 answers
Windows 10 ISO download support
Is still Windows 10 ISO download support from the official website continue after October 14, 2025? If yes, how long will it take before download support from Microsoft's official website is discontinued
Windows for home | Windows 10 | Recovery and backup
460 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 27%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKA%3C/text%3E%3C/svg%3E)
3 answers
how to do a system restore using a "newly-created" restore point
I've created a restore point however, when I start the restore process I only see system-generated restore points, Not the one that I created and wish to use. Could I have some assistance with this issue, please & thank you?
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-09-03T12:21:02.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 15%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Byff Arlington
225
Reputation points
answered
2026-09-03T13:04:15.0466667+00:00
David-M
125K
Reputation points
Independent Advisor
2 answers
transfer of old personnel computer
I have and older system with windows 10 if I perform a recovery to wipe old computer will it affect my new unit, I transfer everything to new computer
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-30T20:17:19.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 9%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Robert Fairchild
0
Reputation points
answered
2026-09-01T13:23:34.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
21,400
Reputation points Microsoft External Staff
Moderator
2 answers
What is the advanced startup command prompt password?
My windows 10 laptop does not recognize my password for account
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-31T23:08:12.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 61%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
ozzy
0
Reputation points
answered
2026-09-01T02:40:49.8833333+00:00
GsN5034 - IA
76,465
Reputation points
Independent Advisor
1 answer
Forgotten Password for Admin Account
I am able to log into my regular account, however I cannot remember the password for the separate admin account that was set up. Because of this, I cannot download any updates or apps. I use my laptop for work and have some documents I need on it so I…
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-30T13:16:16.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 37%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Tracy Blades
0
Reputation points
answered
2026-08-30T13:49:39.95+00:00
DaveM121
929K
Reputation points
Independent Advisor
1 answer
I Deleted Some Files In My AppData And Now I Can't Login To Xbox App
Yes I know it was stupid and I'm not going to justify it I was trying to clean out all the temporary files left over taking up space on my 10 year old computer (temp or not they add up) and I accidentally deleted something related to Microsoft. I was…
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-28T03:22:27.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 22%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Rosy Enigma
5
Reputation points
recommended
2026-08-28T07:16:31.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,535
Reputation points Microsoft External Staff
Moderator
2 answers
Downloads Folder became C:\ Drive one
Badly need help since the Downloads Folder and its content disappeared and became the C:\ Drive (see picture attached). I did changed the location of the download folders again after moving it to D:\ Drive, but at this drive wasn't functioning during…
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-25T12:36:59.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 61%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Nana Sandico
0
Reputation points
commented
2026-08-27T06:40:06.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,605
Reputation points Microsoft External Staff
Moderator
2 answers
Bsod bad system config info
Hello, I have a little problem with windows 10, I've been recovering files from old hdd that had corrupted windows 7 files, after I managed to recover a few files I can't boot windows 10, it gives me BSOD bad system config info
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-26T21:09:35.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 85%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emilijuss Nas
0
Reputation points
answered
2026-08-27T00:59:19.56+00:00
Manoel Barros
21,735
Reputation points
Independent Advisor
3 answers
Bitlocker recovery key
I didn't find my bitlocker key on my Microsoft account, it's showing no key is saved in the account
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-24T04:18:51.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 23%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Ajitesh Saxena
0
Reputation points
answered
2026-08-24T04:53:50.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
45,810
Reputation points
Independent Advisor
2 answers
Unable to find BitLocker Recovery key on Microsoft Website
Hello, I am Diganta from India. I am using one Dell Inspiron 14 model laptop. I purchased from Chroma Store, Pune. In 2025 without validation BitLocker encryption, I removed my HDD from the laptop and upgraded one SSD. After that I connected my HDD to…
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-23T18:33:09.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 35%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Diganta Sarma
0
Reputation points
commented
2026-08-23T19:59:31.03+00:00
EmilyS726
264.9K
Reputation points
Independent Advisor
2 answers
#unlocking your personal vault
I am trying to restore entire OneDrive to a previous time. I am unable to get past Unlocking your Personal Vault.
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-22T00:09:33.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 38%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Darla Constable
0
Reputation points
answered
2026-08-22T04:27:51.99+00:00
GsN5034 - IA
76,465
Reputation points
Independent Advisor
2 answers
Widows 10 boots into X: drive
Booting loads windows 10 into X: drive. I am told this a RAM drive. Can I proceed. With dowloaded USB based Microsoft Media creation tool to repair or do I need to find a way to back up those files on this X: drive before I proceed with repair ?
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-19T21:40:23.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 28.000000000000004%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jnona
0
Reputation points
edited an answer
2026-08-19T22:19:15.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
106.8K
Reputation points MVP
Volunteer Moderator
2 answers
How to fix this
Hello Microsoft, We are thankful for having you here. You see ever since I bought my 2nd laptop The HP Pavilion g4 on 2017.It runs Windows 10.one month has passed after resetting and giving to my son.But After two weeks laptop is not working.The error…
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-14T08:38:00.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 61%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harivarshan Murukesh
0
Reputation points
commented
2026-08-17T14:06:08.86+00:00
Thomas4-N
21,535
Reputation points Microsoft External Staff
Moderator
1 answer
need Bitlocker key but account.micrososft.com doesn't list my laptop
Can't boot laptop drive because of Bitlocker (didn't know this existed till now). MS Support says login to my account and select device to request key but my device doesn't appear in the list. Dell Inspiron2 laptop w/ Win10
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-16T15:34:00.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 86%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
DAVID ROBERTSON
0
Reputation points
answered
2026-08-16T16:06:48.48+00:00
DaveM121
929K
Reputation points
Independent Advisor
1 answer
how to find my bitlocker key
how to find mt bitlocker key.could you help me? i cannot not find it.
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-15T22:10:42.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 28.999999999999996%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
James Babb
0
Reputation points
commented
2026-08-15T22:47:00.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
86,980
Reputation points
Independent Advisor
3 answers
how do i reset my pc without administrator permissions
I bought my computer and was setting it up with an account. The account created by Windows is a User privilege account not an administrator account. I want to reset my pc to create an administrator account. I don't have any personal files or data on the…
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-13T00:50:38.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 98%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Rick Bionda
0
Reputation points
answered
2026-08-13T08:10:02.8166667+00:00
Kapil Arya
38,446
Reputation points
Volunteer Moderator
3 answers
Account Hacked
My Microsoft account got hacked and all the details were changed but my email is stil in that account. How can I recover my account and get it back?
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-11T17:04:10.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 10%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Viraj Singh
0
Reputation points
answered
2026-08-12T15:20:00.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
49,955
Reputation points
Independent Advisor
2 answers
#Cannot find bitlocker recovery key
Computer updated and is requesting BitLocker key. This Key is not available on my microsoft account. Please help! I have followed all instructions without resolution! I would like to talk to someone by phone
Windows for home | Windows 10 | Recovery and backup
460 questions
asked
2026-08-10T19:59:29.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 88%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Faith Hunter
0
Reputation points
commented
2026-08-12T07:42:35.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
26,385
Reputation points Microsoft External Staff
Moderator