2,498 questions
43 answers
One of the answers was accepted by the question author.
Surface Pro 7 Randomly Shutting Down
Hello, I bought a Surface Pro 7 last week and it was having a problem where it was randomly shutting off (like the screen goes to black and then when I start it up, it boots up like normal). When I open the computer back up, anything I had opened is…
Surface | Surface Pro | Power and battery
asked
2020-02-11T17:37:21+00:00
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Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Surface Book 3 Wifi Disconnecting Randomly
I've had my SB3 since the day after they became available. I have had random wifi disconnects throughout the day, usually only 1 or 2 but they are happening daily. I immediately check my iPad or phone that is nearby and connected to the same wifi…
Surface | Surface Book | Network
153 questions
asked
2020-06-02T16:18:40+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Surface Laptop 1 keyboard and touchpad stopped working
About a week ago following a Windows update my keyboard and touchpad on the first gen Surface Laptop stopped working. Initially the 'surface hid mini driver' appeared to have failed and displayed "status_device_power_failure" When I rolled back…
Surface | Surface Laptop | Install and update
900 questions
asked
2019-03-27T13:15:20+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Surface Pro Flex Keyboard Charging issues
I've seen multiple other posts on this, but I'm confused as to Microsoft doesn't issue an update. I have the new Surface Pro 11, with the Flex Keyboard. The keyboard does NOT charge when I attach the keyboard to the device when the device is not plugged…
Surface | Accessories | Surface Type Cover
501 questions
asked
2024-08-16T00:45:19+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
One of the answers was accepted by the question author.
Intermittent bluetooth speaker outage with Jabra Elite 75t
I had the Jabra Elite 65th for the longest time and loved them. I used them for Google Hangout and MS Teams calls for hours a day, in addition to phone calls. Unfortunately they got stolen, so I sprung for the new version recently, which is the Jabra…
Surface | Surface Pro | Sound and camera
719 questions
asked
2019-12-12T19:07:21+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
One of the answers was accepted by the question author.
Surface Screen has red and yellow burn marks and is now separating from frame
I first noticed the problem as yellow and red marks like burns down the edge of the screen about 3 weeks ago (end Sep 2017). There then appeared similar marks along the top. The marks are approx. 3cm long. The surface screen is now separating from the…
Surface | Surface Laptop | Display and screen
1,227 questions
asked
2017-10-16T01:55:25+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Surface Pro 3 - completely dead
My Surface Pro 3 has died after two years, I've tried all the 'wake-up' fixes, still nothing. Very unhappy if this needs to be replaced, it seems a lot of money for two years use. Can anyone help or suggest a reasonable repair service in Central London?
Surface | Surface Pro | Install and update
3,409 questions
asked
2017-12-08T22:23:24+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
How can I update my Surface Book 2 drivers for NVIDIA Geforce GTX1050
When I start Adobe Premiere Pro I get this message : NVIDIA GeForce GTX 1050 v.23.21.13.9140 1. The current version of your NVIDIA graphics driver may not suitably support CUDA 9.2 and may cause issues for Adobe Premiere Pro. We recommend updating…
Surface | Surface Book | Display and screen
1,153 questions
asked
2019-06-19T00:59:41+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Camera Problems
I am running W10 on a Surface Pro (5th Gen). My Camera's driver is an Intel(R) AVStream Camera 2500 (30.15063.6.8611 - 12/3/2018) and Device Status: This device is working properly. My problem is my Microsoft Cameras, Front, IR Front and Rear…
Surface | Surface Pro | Sound and camera
719 questions
asked
2021-01-01T06:31:53+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Surface Earbuds has a static hissing sound in left ear when on video calls.
My main problem is that when I am using my Surface Earbuds with my Surface Book 2 and on video calls through Zoom there is a distinct static/hissing sound coming out of the left earbud when someone else is talking. The right earbud does not have this…
Surface | Surface Earbuds | Settings
18 questions
asked
2020-05-19T23:57:39+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
43 answers
Overheating issue in the new Surface Pro 8: getting even hotter when charger is connected
Hi, I have purchased a brand new Surface Pro 8 from Microsoft website, it has 16GB RAM and 1TB SSD in USA. Since when I purchased it, I am having some hitting issue. After only half an hour of regular usage, the Surface is becoming hotter. An more…
Surface | Surface Pro | Power and battery
2,498 questions
asked
2021-10-23T19:14:12+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
42 answers
Shared family subscription has been cancelled
Hi all, My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January. As I using Word today, a pop-up window appeared saying the My subscription has been…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,275 questions
asked
2025-04-10T10:46:24+00:00
Anonymous
asked
2025-07-21T21:12:00.6766667+00:00
Anonymous
42 answers
Samsung OneUI 7.0 update causes WORD to not open
I recently got the Samsung One UI 7.0 upgrade. (It was forced.) Now WORD, EXCEL, and M365 Copilot will not open. There is a little flash when I try to open them, but no message or other visual. Samsung support has had me clear all cache on the…
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
5,962 questions
asked
2025-05-08T21:24:24+00:00
Anonymous
asked
2025-07-21T21:12:00.6766667+00:00
Anonymous
42 answers
One of the answers was accepted by the question author.
Problem with Phonetic Keyboard
For past 2 days, Phonetic (Hindi) keyboard is giving problems. When I try to type a word, starting with some characters (like t, d, b etc.), it is not typing/converting beyond few characters. Tried after rebooting the system 3-4 times. Removed Hindi…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,836 questions
asked
2025-07-11T03:16:20+00:00
Anonymous
asked
2025-07-21T21:12:00.6766667+00:00
Anonymous
42 answers
I have a charge on my credit card from Microsoft that I do not know what it is for. How do I talk to someone regarding this charge?
I have a charge on my credit card from Microsoft that I do not know what it is for. How do I talk to someone regarding this charge?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,275 questions
asked
2025-03-31T20:52:05+00:00
Anonymous
asked
2025-07-21T21:11:00.73+00:00
Anonymous
42 answers
Error code 30015-45 (193) and 0-2031-(17002)
I tried to instal office 2024 on my laptop. But there are two messages popping up: "Something went wrong. Sorry we ran in to a problem. Error code 30015-45 (193)" after closing the message, a second one pops up: "Could't install We're…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,592 questions
asked
2025-02-26T15:26:30+00:00
Anonymous
asked
2025-07-21T21:11:00.73+00:00
Anonymous
42 answers
One of the answers was accepted by the question author.
How to change subscription plan to Microsoft 365 Classic to opt out of AI and avoid the price increase (in New Zealand)
Today, 9th January 2025, I received notification that my Microsoft 365 subscription is to increase from NZ$179 to NZ$229 a year, a 28% increase. The previous price increase was only notified on 13th March 2024. I understand that the new increase is to…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,183 questions
asked
2025-01-08T20:30:38+00:00
Anonymous
asked
2025-07-21T21:11:00.73+00:00
Anonymous
42 answers
YouTube Vidoes asking me to log in when playing in POWER POINT
I have been inseritng you tube vidoes into my powerpoints for training presentations. No issues in the past, but today it is asking me to "LOGIN" to ensure not a bot. I have logged into youtube with a premium accoutn when I copied and pasted…
Microsoft 365 and Office | PowerPoint | For home | Windows
Microsoft 365 and Office | PowerPoint | For home | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
14,087 questions
asked
2024-08-12T02:27:14+00:00
Anonymous
asked
2025-07-21T21:09:45.31+00:00
Anonymous
42 answers
Microsoft Translator Not Translating
Using Translator in a group conversational setting for my ELD (English Language Development) class. Students can join the conversation session, but after the first few words are translated into their chosen language, the transcript stops translating and…
Microsoft 365 and Office | Translator | For education
Microsoft 365 and Office | Translator | For education
A powerful, cloud-based language translation tool developed by Microsoft.
11 questions
asked
2024-08-20T15:28:28+00:00
Anonymous
asked
2025-07-21T21:09:45.31+00:00
Anonymous
42 answers
Can I add a custom image as the banner image for Booking with me?
I have users beginning to use the Book with me feature in M365. For the most part, it's great. One thing I'd like to do is have an additional image available to them to set as their banner image on their page, outside of the 10 that are currently…
Microsoft 365 and Office | Install, redeem, activate | For education | Other
Microsoft 365 and Office | Install, redeem, activate | For education | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
1,362 questions
asked
2023-11-03T14:37:08+00:00
Anonymous
asked
2025-07-21T21:06:33.8+00:00
Anonymous