1,226 questions
1,226 questions with Surface | Surface Laptop | Display and screen tags
2 answers
Black screen on boot, System32 repair error (SrtTrail.txt), and BitLocker prompt on Surface Laptop 3
am experiencing severe booting and system stability issues with my Surface Laptop 3. Below is a detailed breakdown of the problem: 1. Primary Boot & Display Issue (Standalone Laptop) Upon turning on the laptop, the Surface logo appears normally,…
Surface | Surface Laptop | Display and screen
asked
2026-09-11T00:31:21.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 11%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Fadwa
0
Reputation points
answered
2026-09-11T01:28:49.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
Updates needed
Please provide us the update on these cases : case [moderator's note: PII removed] and [moderator's note: PII removed] Fedex is waiting for the pending paper work at microsoft end.
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-08-27T02:27:20.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 8%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Techbay Manukau Computers
0
Reputation points
commented
2026-08-28T07:33:47.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
9,685
Reputation points Microsoft External Staff
Moderator
1 answer
Out of the Box Damage: Windows Support online is not woring
I need someone from Microsoft Order support to assist me with returning or replacing my order. My $2k+ Surface Laptop was shipped to me with a cracked screen. Getting support from Microsoft Surface support team has been painstakingly difficult.
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-08-19T17:04:02.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Pimal Patel
0
Reputation points
answered
2026-08-20T00:21:04.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
2 answers
Request for Support Regarding Surface Laptop 4 Display Issue
Dear Microsoft Support Team, I am writing to request your assistance regarding a serious display issue with my Microsoft Surface Laptop 4. I purchased this device as a used laptop about three months ago. The laptop works normally during regular use, but…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-08-09T16:31:23.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 6%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Md. Siam Talukder
0
Reputation points
commented
2026-08-10T03:49:32.74+00:00
Md. Siam Talukder
0
Reputation points
2 answers
surface laptop 7 model 2036 touch screen
My surface laptop 7 model 2036 screen cracked. I ordered right screen from microsoft store. However once I pull out my original screen, I am aware the difference. My original screen has 4 cables (display , camera and two touch cables) and screen I…
Surface | Surface Laptop | Display and screen
1,226 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 1%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJZ%3C/text%3E%3C/svg%3E)
1 answer
Surface laptop 4 second monitor flickers and goes black on surface dock
My surface laptop 4's second monitor flickers and then goes black on the surface dock. The first monitor works fine. A USB monitor on a USB cable is completely black. The same monitor and cable work fine on my Surface laptop 5. This all used to work for…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-07-28T00:49:13.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 70%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Scott Doig
0
Reputation points
commented
2026-07-29T08:24:04.13+00:00
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
2 answers
windows on surface 3 will not open without recovery key
when turned on 4 white squares on screen and arrow goes around forever, after hard shut off and then turn on it says that i need to input recovery key and after that its ok
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-07-25T17:05:25.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 69%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Joe Chuchla
0
Reputation points
commented
2026-07-27T10:38:36.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,530
Reputation points Microsoft External Staff
Moderator
3 answers
How do I get rid of adware pc store prevent me from using my laptop
Somehow malware considered the worst possible has activated at start up and taken over the start screen. I have tried everything to get rid of it but no success. The malware is captioned PC APP STORE. It looks legitimate, but having not been born…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-04-11T20:28:02.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 33%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Howard Schwartz
5
Reputation points
edited a comment
2026-07-26T21:29:29.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 50%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Roger Bush
0
Reputation points
4 answers
Handwriting panel and pen!
My daughter has a Surface laptop and pen. Her younger sister was playing around with the pen, and now when my daughter does one click, rather than bringing up the handwriting panel in maximum, it now appears as a minimum page! How do we revert it back to…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2024-02-04T12:32:48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited an answer
2026-07-23T11:21:06.7166667+00:00
TP
163.1K
Reputation points
Volunteer Moderator
2 answers
4th Screen
I used to connect three monitors to my Surface laptop having 4 screens to work with. Just changed for a newer Surface laptop and does not allow 4th screen to be connected. How should I do it to keep working as I did before?
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-07-13T22:58:05.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 82%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHF%3C/text%3E%3C/svg%3E)
Hernan Freire
0
Reputation points
answered
2026-07-14T00:26:36.4533333+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
Half my screen is half black on the right side
I have a windows laptop studio 2 and half the screen turns black at random times. restarting my computer fixes it temporarily but i want a permanent fix please help :) i sense the issue is a hardware one...unless im wrong
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-07-02T20:46:46.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 76%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
ab
0
Reputation points
commented
2026-07-03T23:39:35.39+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
Surface 7 Laptop no touchscreen on external monitor
Hi all I've got a Uperfect external monitor and the touchscreen on the monitor does not work. I checked my device manager and I cannot find the intel or HID-compliant touch screen driver. Can anyone help please, thanks
Surface | Surface Laptop | Display and screen
1,226 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 19%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
2 answers
What can I use to connect my new laptop version 7 surface+copilot to a second screen that has an HDMI input
I need to know what port I can use to plug an adapter from HDMI to one of the ports on my surface pro laptop + copilot version 7 laptop. Do any of the ports export video? If so, which ports (visual of the side of the PC and port) and what adapter do I…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-06-28T17:27:05.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 15%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Deborah Muchmore
0
Reputation points
commented
2026-06-29T00:21:11.5+00:00
Deborah Muchmore
0
Reputation points
2 answers
2024 Surface Laptop Screen Going Black
Hello, When using any type of dock with my laptop, at some point randomly while using my laptop display will almost go completely black. If I use win+tab I can usually get it back. I've tried different docs, microsoft docks and others. Same. What do…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-06-25T03:48:40.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 2%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Samuel Green
0
Reputation points
commented
2026-06-26T13:24:36.25+00:00
Vikki-T
9,685
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Laptop 7 display glitch after boot (Snapdragon) – external monitor fine
I’m experiencing a display issue on my Surface Laptop 7 (Snapdragon X Elite / ARM) running Windows 11. After startup or waking the device: The internal display appears normal for 1–2 seconds Then it becomes heavily distorted with incorrect…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-03-18T20:57:06.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 5%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Nick
5
Reputation points
commented
2026-06-20T11:13:35.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 88%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hayden Kerr
0
Reputation points
1 answer
Small circles that show up on screen causing my Surface laptop to stop responding
How can I fix the small circles that show up on screen causing my Surface laptop to stop responding?
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-06-17T03:08:59.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 38%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECU%3C/text%3E%3C/svg%3E)
Carlos Umana
0
Reputation points
commented
2026-06-18T13:38:32.17+00:00
Vikki-T
9,685
Reputation points Microsoft External Staff
Moderator
2 answers
Surface doc 2 can't connect with extern dis[lay
surface doc 2 werkt niet kan niet verbinden met externe monitor
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-06-15T23:09:12.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 92%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Roy Bijlhout
0
Reputation points
answered
2026-06-16T02:34:50.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Harry Phan
30,640
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Surface Laptop Touch Screen Not Working
As the title says, my touch screen has stopped working. I went through all the basic steps, reinstalled drivers, booted to BIOS and found it also not working there, took all the steps listed online and finally sent it to Microsoft for a warranty repair.…
Surface | Surface Laptop | Display and screen
1,226 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 74%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
1 answer
how to connect docking station to my surface
how to connect docking station to my surface, the docking station is plugged into the charging port of my surface, and is plugged into the electric socket. hdmi lead to large screen and usb lead to large keyboard are plugged into the docking station but…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-06-08T07:36:06.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 28.999999999999996%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jane Bastow
0
Reputation points
answered
2026-06-08T08:14:04.4866667+00:00
Pavle Peković
6,845
Reputation points
Volunteer Moderator
1 answer
secondary monitor display resolution issue with surface 7
Hi There, A quick google search landed me on this page. https://learn.microsoft.com/en-us/answers/questions/5696194/issue-with-external-monitor-resolution-on-surface Is this issue resolved? I am not able to find any work around them. This is a deal…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-06-04T02:22:49.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 23%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
KIRAN PATEL
0
Reputation points
commented
2026-06-05T10:30:08.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
27,955
Reputation points Microsoft External Staff
Moderator