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Unable to skip “User Details / Continue” page after OTP verification in Azure AD B2C SignIn flow

Description We are using Azure AD B2C built-in SignIn user flow with email OTP verification. Current behavior: User signs in using email and password Email OTP is sent and verified successfully After verification, B2C shows an additional “User Details –…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-01-21T10:31:07.0433333+00:00
ramprasad.r 130 Reputation points
commented 2026-03-18T12:53:14.14+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

Authenticator sends to obsolete email address

Although my current email address is entered correctly in my account, Authenticator will only sed approval requests to an obsolete email address that was terminated years ago. Kindly correct and/or coach me on how to do it .

Microsoft Security | Microsoft Authenticator
asked 2025-11-05T21:34:44.54+00:00
Chevy Mariner 0 Reputation points
commented 2026-03-18T12:42:54.7133333+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

BACKUP NOT FOUND

I just reset my phone and when I tried to setup Microsoft Authenticator using backup, I get failed message that says backup not found. I have never turned off the backup and I had recovered countless times using the same method, Now I can't and so many…

Microsoft Security | Microsoft Authenticator
asked 2025-11-05T19:33:09.6066667+00:00
Lakshay _ 0 Reputation points
edited a comment 2026-03-18T12:41:11.08+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

Recover Deleted Account in Authenticator App

I connected my Facebook account with Microsoft authenticator app using secret key. And accidentally removed it. Now, I need to recover it. As Facebook is neither giving secret key again to reconnect. Nor allowing to do anything without 2FA as its enabled…

Microsoft Security | Microsoft Authenticator
asked 2025-11-05T07:41:38.7766667+00:00
Yousuf Machiyara 5 Reputation points
commented 2026-03-18T12:39:26.3666667+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

MS Authenciator code

Up until a few months ago, MS Authenticator generated three 2-digt codes. Now it's generating one 8 digit code. But the apps I have associated with my Authenticator are still asking me to select a two digit code. How do I fix this? Regards Peter…

Microsoft Security | Microsoft Authenticator
asked 2025-11-02T18:03:04.6+00:00
Peter Adamski 0 Reputation points
commented 2026-03-18T12:35:11.87+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

I am trying to change my account info and I cannot do it

I am trying to change information to retrieve my account info and update my computer, BUT I can't. I cannot do this because I cannot change my phone number anywhere! I have tried with my authenticator but it will not allow me. And it keeps telling me it…

Microsoft Security | Microsoft Authenticator
asked 2025-11-02T02:19:37.0133333+00:00
👽Nunya Bizzzness👽 0 Reputation points
commented 2026-03-18T12:28:23.73+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

My account '******@ipexgmbh.com' is corrupted in both Microsoft Account (MSA) and Azure AD / Entra ID. It was created as a personal account AND as a work/school account, which creates a conflict and causes permanent password reset loops.

My account '******@ipexgmbh.com' is corrupted in both Microsoft Account (MSA) and Azure AD / Entra ID. It was created as a personal account AND as a work/school account, which creates a conflict and causes permanent password reset loops.   The password…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2025-11-22T16:43:01.5633333+00:00
M. Zafar Ali Siddiqui 20 Reputation points
commented 2026-03-18T12:21:46.49+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

Is there a way to toggle off the default auth app so i can log in without needing a passcode?

I am to start a new job that uses ONLY Microsoft Authenticator. I have tried to download the newest version to my Google Pixel 9A phone 5x now. Each time, I can't access the app without it asking me to enter my screen lock to access…

Microsoft Security | Microsoft Authenticator
asked 2025-11-03T23:30:15.0833333+00:00
Rebecca forsythe 0 Reputation points
commented 2026-03-18T12:16:13.2933333+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

Why is my authenticator giving 8-digit codes instead of 6-digit?

I've been invited to view secure files and asked to insert the 6-digit authenticator code, however when I open my Microsoft Authenticator app it only gives me 8-digit codes. I recently got a new iPhone, so could this be causing some issues?

Microsoft Security | Microsoft Authenticator
asked 2025-11-03T18:42:10.35+00:00
S K 0 Reputation points
commented 2026-03-18T12:14:48.74+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers
asked 2026-03-14T13:21:28.55+00:00
Deepthi Gadamsetty 0 Reputation points
commented 2026-03-18T11:57:30.55+00:00
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator
0 answers

No longer able to log in to Azure Portal with personal account

I have a gmail email I've been using to log in to Azure Portal for a few years now. As of a few weeks ago, I can no longer log in. Going to aka.ms/mfasetup, it tells me "You can't sign in here with a personal account. Use your work or school account…

Microsoft Security | Microsoft Authenticator
asked 2026-03-16T05:13:30.4966667+00:00
Adam Hassan 5 Reputation points
commented 2026-03-18T11:46:35.97+00:00
Debashmita Saha 235 Reputation points
0 answers

Azure VPN server not available on GCC High

I need assistance provisioning the Azure VPN Server application in my Azure Government (GCC High) tenant. This application is required for enabling Azure VPN Gateway authentication using Entra ID. In GCC High, the Azure VPN Server application does not…

Azure Virtual Network
Azure Virtual Network

An Azure networking service that is used to provision private networks and optionally to connect to on-premises datacenters.

3,161 questions
asked 2026-02-25T14:14:24.21+00:00
Christopher Harris 0 Reputation points
edited the question 2026-03-18T10:41:52.2166667+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
0 answers

Issue with Power Platform API reassign and Copilot Studio

For governance process I'm trying to reassign the owner of Copilot Studio Agent from service principal to an actual user. I implemented the API action POST…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-03-13T08:14:29.7566667+00:00
Fornalczyk, Mateusz 5 Reputation points
edited a comment 2026-03-18T09:31:37.8933333+00:00
Nivedipa-MSFT 4,251 Reputation points Microsoft External Staff Moderator
0 answers

401 Logging into Azure DevOps

I upgraded to developer support plan for $29/month and spend thousands / month on azure resources. But I cannot figure out how to actually open a private support ticket for this ridiculous issue. Azure and Azure DevOps authentication are so intricately…

Azure DevOps
asked 2026-03-12T16:51:05.39+00:00
oliver 5 Reputation points
commented 2026-03-18T08:53:30.4766667+00:00
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator
0 answers

Artifact Signing has been suspended

My access to Artifact Signing has been suspended, and I am currently unable to sign my files. Could you please advise what steps I should take to restore access? I upgraded to a Developer account in order to create a support ticket, but I cannot find an…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,280 questions
asked 2026-03-10T20:07:38.7866667+00:00
Marina 5 Reputation points
commented 2026-03-18T07:18:52.1666667+00:00
Marina 5 Reputation points
0 answers

We are using microsoft copilot using "Chat" widget in edge browser. It says this is copilot chat (Basic) plan. We are concerned about privacy risks. Could you clarify if our company data are shared or covered under our M365 License and considered secure?

We are using Microsoft Copilot through the “Chat” widget in the Edge browser. It indicates that this is the Copilot Chat (Basic) plan, where Copilot uses web data, files you add, or content you’re viewing in the app—but not work data from Work IQ. Could…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-03-18T04:50:40.5466667+00:00
Dikshya Poudel 5 Reputation points
edited the question 2026-03-18T04:53:26.8633333+00:00
Dikshya Poudel 5 Reputation points
0 answers

My azure account is blocked due to inactivity.

when I try to login to my azure account I'm getting "This tenant has been blocked due to inactivity" Can someone help me how to get this issue resolved. Moved from Microsoft 365 and Office | Subscription, account, billing | For home | Other

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-18T02:01:23.09+00:00
Pargunan Achuthan 0 Reputation points
commented 2026-03-18T04:47:45.98+00:00
Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator
0 answers

nuance power pdf

have reinstalled Nuance power pdf on win 11 pc after previous pc failed. when i try to activate power pdf i get the following error on the website My Nuance Sorry, we’re having a temporary technical issue. Please try again later.

Nuance | Other
Nuance | Other

Additional Nuance products, services, or issues

43 questions
asked 2026-03-18T01:51:20.31+00:00
guru Phil 0 Reputation points
0 answers

Microsoft case

I just had chat support with Microsoft whom created a case number, but I cannot find it back. Can you please advice how/were I can find my case?

Microsoft 365 and Office | Other
asked 2026-03-17T23:18:41.91+00:00
Jaap Sjoerdsma 0 Reputation points
commented 2026-03-18T00:19:06.33+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
0 answers

AIRS Registration #5257006 Stuck in Pending Authorization (Fairfax Gov Account)

AIRS registration #5257006 for the Fairfax US Gov account (ASM:

Community Center | Not monitored
asked 2026-03-10T07:34:10.95+00:00
Seshu Rompicherla 0 Reputation points Microsoft Employee
edited the question 2026-03-17T18:25:33.6966667+00:00
Suchitra Suregaunkar 16,780 Reputation points Microsoft External Staff Moderator