My account '******@ipexgmbh.com' is corrupted in both Microsoft Account (MSA) and Azure AD / Entra ID. It was created as a personal account AND as a work/school account, which creates a conflict and causes permanent password reset loops.

M. Zafar Ali Siddiqui 20

My account '******@ipexgmbh.com' is corrupted in both Microsoft Account (MSA)

and Azure AD / Entra ID.

It was created as a personal account AND as a work/school account,

which creates a conflict and causes permanent password reset loops.

The password reset URL confirms it is stuck in Azure AD:

https://passwordreset.microsoftonline.com/?username=info%40ipexgmbh.com

Please escalate this case to Tier 2 Identity Support for:

► Full External MSA Deletion

► Azure AD (Entra ID) user object deletion

► Release of the email identity from both identity stores

After deletion, I will recreate the identity cleanly.

https://passwordreset.microsoftonline.com/?ru=https%3a%2f%2flogin.microsoftonline.com%2fcommon%2freprocess%3fctx%3drQQIARAAjZI7jONkFIWTyUwmCctsZkBoK1gFCjS7SRwnTuJII5GJnec4zsOJYyNkOc5v-3f8ih95rWYLKqBaCdFsQUE5UCAqWIGEtqCYAqWimApRbrNANSUJ21BydXV0rnSKq3u_2GExhaeQFHIayqQypfeQV5VP7jSJyHImKYGd-085J7H4w7OXz-998UP9x8d__fq2evH4Kviu6nm2W0qnxYkBzZQBJcdyLdlLSZaR1kVzAk3l-2BwEww-3TsAZnLQv9pz89kijmdRpIjnMDSLZDNIimabkK5xKK-RXlvrTdsrBOGZKXbBkjneGHgUy-s8U85yjJKlDG5BsxTGa40VXaM8npiu_s2zQ-OCrWptpuHRDA95o4tRaFVta231Zu8uXfY9Fd2J5cA1-HsvKluOIdiW6z0N_bRH28BsTCqWaQLJS-1iwPSgJHrQMjuOZQPHg8A9ozSW4DtKCwgzQvFH40XN6ZHl_IgxhoMcn8u4teTkfCqpar0yzqtre1Aczhgc6TrtmZEUskhSbLIWaNWJatNgOJdwa6OCMRf56kD2zYIla0lfFgzCEbghh9uK4hR72rxg1BVnwKu0PV0ZuEjP6qBFm3h_tdSbGYUBY2DVNNe10R6uOdj6nGXlc7vv8x6uuYsKPlcKJMlrq7FP91iRHnQIq8ERHuuro7GewfLzabY8tK3ymnTQ6piZLwVK8br2KNmkMAtd1XQqJ5l6j1_qVXHGYRPMpNd1Bp3TmJ0bi50xXHwXCm8fbljmdehoeyoTTu7bjiVDHfwROoambH0AbbBUjLG6A2OzH3yx_1YkEo_eC9wPvP8mEipFIrF4YDfd7ge_Otii9vzoazn126b5-S8dGb5zGrg-SM9U3UHKswts0upBBWfX6R6y1v0KAcQ1-UAnuZVCnC9GQ9zPneGlzJNw8Ek4_CwcjYTigUSo0slch6MNQmiTTK6A_hk-_OQw8Cz6fwDevBa8ufNGLOZDQbckUQfuySuWb-7kYmFJF6Hhnpw-SsCJ4FlTYCZKjxJLwxUkaefmou4DN1H6MLFdIfHR5eXlz68Hbo--2Vx9-vGXn72sv7j7EPKthTNajlC9yPEtYwg8lFz06yN3iS_IGRg9mNS6aJvqY_Xu2bfxwO_bPg7cHsf_AQ2&mkt=en-US&hosted=0&device_platform=Windows+10&username=info%40ipexgmbh.com

Carolyne 1,151 Reputation points Microsoft Employee

2026-03-18T12:21:46.49+00:00

Hello Zafar! For this scenario, I believe
Microsoft cannot manually “merge” or purge an email from both MSA and Entra ID on request—you must open an official Microsoft Identity support case (via Microsoft Support → Account & Billing → Sign‑in issues) and request Tier‑2 Identity escalation for dual‑identity conflict (MSA + Entra ID) and backend deletion, as only that team can release the address from both systems. If the Entra ID object belongs to a tenant, the tenant admin must first hard‑delete the user and purge it from Deleted Users, then support can coordinate with the MSA backend team to clear the personal account before you recreate the identity cleanly.

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