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I think we have two accounts for Microsoft 365 and we only need one.

we signed up in July 2026 for microsoft 365 for a yearly subscription for 129.99 plus tax, and the next payment will be due July 2027 automatic renewal on American Express ending in 1006. We just received an email that our microsoft 365 subscription is…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T16:37:41.1866667+00:00
Neil Orwick 0 Reputation points
commented 2026-09-16T16:39:31.21+00:00
Neil Orwick 0 Reputation points
4 answers One of the answers was accepted by the question author.

restore three from OLD files accidentally deleted: 8/8/23 and 9/8/23 and 4/24/23?

restore three from OLD files accidentally deleted: 8/8/23 and 9/8/23 and 4/24/23?

Windows for home | Previous Windows versions | Files, folders, and storage
asked 2026-09-10T20:18:26.6366667+00:00
steven hungerford 20 Reputation points
accepted 2026-09-16T16:38:53.83+00:00
steven hungerford 20 Reputation points
0 answers

The PsKill utility is listed as updated to version 1.18, but the PsTools.zip download still contains the old 1.17 version.

On the Sysinternals web site, the PsKill utility is listed as updated to version 1.18 (released 2026.09.10). Hovewer, the PsTools.zip download still contains the old 1.17 version.

Sysinternals
Sysinternals

Advanced system utilities to manage, troubleshoot, and diagnose Windows and Linux systems and applications.

1,399 questions
asked 2026-09-16T12:13:34.33+00:00
JON ERIK RYE 0 Reputation points
commented 2026-09-16T16:37:39.43+00:00
JON ERIK RYE 0 Reputation points
2 answers

my office apps no longer recognize that I have office 365 on my mac

my Office 365 apps no longer let me edit. They keep saying that I don't have Office 365 but I do. It was automatically paid for months ago and it was working just a month or two ago. Now it says that I don't have it? How do I speak with a support…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-09-11T15:17:20.2666667+00:00
Kurk Sparks 5 Reputation points
edited a comment 2026-09-16T16:34:41.0033333+00:00
Stefan Blom 352.7K Reputation points MVP Volunteer Moderator
2 answers

Speak to a live agent

i really need a live agent, this is not something i can post. I am struggling to understand my account and whats going on

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-07T17:19:09.55+00:00
Hazel Samuriwo 5 Reputation points
answered 2026-09-16T16:33:27.2466667+00:00
paul nganga 5 Reputation points
1 answer One of the answers was accepted by the question author.

third party anti virus products

I am operating a desktop device using Windows 11 for a home device. Is a third party anti virus (e.g. McAfee or Norton) a recommended step up in anti virus protection?

Windows for home | Windows 11 | Security and privacy
asked 2026-02-24T15:20:34.0266667+00:00
Guy Russell 20 Reputation points
commented 2026-09-16T16:33:03.3466667+00:00
Frank Esposito 0 Reputation points
1 answer

Bulk folder in Outlook 365

I recently changed my email provider to AT&T. I have a new ATT.NET email address. I have noticed that there is a "Bulk" folder now and that some of my incoming emails end up there. How do I change that so all me incoming emails go to my…

Microsoft 365 and Office | Other
asked 2026-09-16T15:28:23.9166667+00:00
David Harnois 0 Reputation points
answered 2026-09-16T16:32:10.0266667+00:00
Jeronimo Fuerte 46,185 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

How to stop powerpoint from changing colors from a template

Hello, I have a brand template saved as a PowerPoint theme. Whenever I make a new document using the theme, colors automatically change from blue to grey. Is there a way to somehow lock the color theme on my template to avoid this? The only way for me to…

Microsoft 365 and Office | PowerPoint | For business | MacOS
asked 2026-09-16T13:18:32.1466667+00:00
Jessica 20 Reputation points
commented 2026-09-16T16:30:12.9466667+00:00
Killian N 4,310 Reputation points Independent Advisor
1 answer

Can't edit on desktop

Dears, In the discription of my subscription it says that I have access to "The latest desktop version of Office". But when I use desktop app it says that I only have access to reading, not editing for Mac.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-15T13:12:20.6333333+00:00
commented 2026-09-16T16:29:06.4633333+00:00
Julie Huynh 3,595 Reputation points Independent Advisor
2 answers

Complaint Regarding Bluetooth Connectivity Issue in My Computer

Why is Bluetooth not showing on my Windows PC, and how can I fix the Code 45 “hardware device is not connected” error?

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-16T15:51:08.7133333+00:00
Rudra Raghuwanshi 0 Reputation points
answered 2026-09-16T16:24:25.71+00:00
DaveM121 933.9K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

{"SessionId":"243b01d6-f069-f948-854f-345b0ab8abfd","Timestamp":1789487356720,"Error":"INTERACTIONREQUIRED"}

In spite of successful password change to Msoft 365, my Outlook app fails to recognize the change and I receive this default message

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-15T16:03:42.3233333+00:00
Steve B 25 Reputation points
accepted 2026-09-16T16:23:22.9666667+00:00
Steve B 25 Reputation points
1 answer

Didn't received Account Recovery result notification

Hello, my account got hacked and compromised to other name, I tried to recovery my account through xbox support form, I got mail SIRxxxxxxxx - Account Escalation Request They said need additional information to investigate and submit an Account…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T08:02:14.54+00:00
Dinu 5 Reputation points
commented 2026-09-16T16:23:16.1166667+00:00
Dinu 5 Reputation points
7 answers

Teams for Mac shows a background even when NONE is selected.

I have deleted teams and reinstalled several times. There is no teams int he library/application support/microsoft as is often suggested. I have a background image that is a picture that I took and uploaded. I can add other backgrounds, but when i…

Microsoft Teams | Microsoft Teams Free | Other
asked 2025-07-23T14:45:55.46+00:00
Timothy Porter 25 Reputation points
commented 2026-09-16T16:20:45.0933333+00:00
Maks 0 Reputation points
1 answer

Help Needed: Unauthorized Azure Charges & Suspected Account Compromise

Hi everyone, I am reaching out for help regarding unrecognized charges on my Azure account. Without my knowledge or any direct use of Azure APIs, my $200 free credit was completely drained, and additional fees are now being charged directly to my credit…

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-09-16T16:15:27.8966667+00:00
Victoria Park 0 Reputation points
answered 2026-09-16T16:15:46.3233333+00:00

AI answer

2 answers

Why are my Sway views not appearing

Looking at my Sways, "views" are now zeroed out when I choose Analytics

Microsoft 365 and Office | Sway | For business
asked 2026-09-16T15:08:02.3366667+00:00
John Sinclair 0 Reputation points
answered 2026-09-16T16:12:17.9733333+00:00
Ryan-N 15,925 Reputation points Microsoft External Staff Moderator
3 answers

how to get outlook and m365 to work with yahoo Formally comcast email

can't get outlook and m365 in sync to receive yahoo emails that were converted from comcast emails

Outlook | Windows | New Outlook for Windows | For home
asked 2026-01-14T18:24:50.3966667+00:00
Frank Collins 0 Reputation points
commented 2026-09-16T16:11:25.2966667+00:00
christina johnson 0 Reputation points
0 answers

[Microsoft Advertising] Manager Account K******Z7T - System bug blocking 6-month re-appeal window (Requesting Escalation)

I recently set up a UK-based e-commerce store (DSJ Dog Designs) selling dog-themed canvas wall art and apparel. I created a Microsoft Advertising account and imported an active campaign from Google Ads, where my business is already fully verified and…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-09-16T15:14:03.34+00:00
Gary Docherty 0 Reputation points
edited the question 2026-09-16T16:10:17.5533333+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
0 answers

authenticator app

lost my phone. have a new one how on earth make the authenticator app to work?

Microsoft Security | Microsoft Authenticator
asked 2026-09-16T16:05:29.2833333+00:00
SYLWIA 0 Reputation points
2 answers

Users can’t add Copilot agents or bots to Teams chats – where should I look?

Hi everyone, we are currently rolling out Copilot for everyone and came across this feature: https://support.microsoft.com/en-us/office/copilot-in-teams-chats-2c613de4-cd26-4ae3-9e4b-6905d745d991 But we ran into a situation where users could neither add…

Microsoft Copilot | Other
asked 2026-03-10T12:56:06.6566667+00:00
StephanG 846 Reputation points
commented 2026-09-16T15:59:44.29+00:00
Carter, Antonette 0 Reputation points
1 answer

Can't sign into the authenticator app because it needs to authenticate itself

I can't believe that this issue is even possible with a company as big as Microsoft, but: I'm trying to sign in to the Microsoft Authenticator app with my work email In doing so, it says I need to verify my identity by approving a request on the…

Microsoft Security | Microsoft Authenticator
asked 2026-02-27T18:10:39.5366667+00:00
Austin B 5 Reputation points
commented 2026-09-16T15:56:54.5833333+00:00
Classic Vision Pools 0 Reputation points