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Global Admin Locked Out – Tenant Recovery

Hello, I opened a ticket, Removed PII and I received an answer with no solution. So, resuming, I am locked out of my Microsoft 365 tenant. The used is inaccessible. Removed PII What can I do? Thank you. Bruno Ferreira 

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-02-16T22:23:06.48+00:00
edited the question 2026-02-22T10:44:07.9833333+00:00
VEMULA SRISAI 14,065 Reputation points Microsoft External Staff Moderator
1 answer

How do I change the password?

I would like to change my password to make sure no one can access or play on my Minecraft account without my permission. I want to keep my account safe and secure from any unauthorized use.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,340 questions
asked 2026-02-22T10:35:06.9966667+00:00
mrcreepr 0 Reputation points
commented 2026-02-22T10:36:08.8133333+00:00
mrcreepr 0 Reputation points
1 answer

fraudulent transactions

My credit card is being used fraudently for an X-box account that I don't recognise and I want it stop. I contacted my bank in November and they put a block on further payments being taken, but Microsoft have managed to work around this and have taken…

Windows for home | Other | Apps
asked 2026-02-22T10:02:06.61+00:00
Matthew Stedman 0 Reputation points
commented 2026-02-22T10:06:08.17+00:00
Matthew Stedman 0 Reputation points
1 answer

Infected Sys files | And modified boot files

Hello everyone, I am experiencing a serious issue with my Windows system and I hope someone here can help. No matter how many times I completely reinstall Windows — even after performing a fresh, clean installation — data rapidly starts accumulating in…

Microsoft Security | Intune | Reporting
asked 2026-02-22T07:32:38.65+00:00
Ardian Watzky 0 Reputation points
commented 2026-02-22T07:46:59.9966667+00:00
Ardian Watzky 0 Reputation points
1 answer

Register Exam AZ-500 Fail. Face unexpected Error

i'm trying to register AZ-500 exam but when i click after fill in information at microsoft learn (it should continue to Vue) it got struck at learn microsoft page with an error. Unexpected error We encountered an unexpected error. Please try again later.…

Community Center | Not monitored
asked 2026-02-22T03:06:19.9666667+00:00
Seree(Poon) Yengsakulpaisal 0 Reputation points
edited the question 2026-02-22T07:14:04.3+00:00
JuliaMarvin 22,915 Reputation points Volunteer Moderator
1 answer

BlackBerry Notes - some are not syncing to my Outlook account

My BlackBerry Hub Notes app notes are not fully syncing to my Outlook account. I have about 500 notes under this account on my Notes app, but there are under 400 syncing to my Outlook account (that I can see on Web). I tested and created a new note (it…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-02-01T22:16:51.98+00:00
Scout Arora 20 Reputation points
edited an answer 2026-02-22T06:46:43.8166667+00:00
Alice-N 13,385 Reputation points Microsoft External Staff Moderator
1 answer

How do I change the notification email for my OneDrive Account?

I have updated my login information by creating an alias, making that alias primary, then deleted the original login. So far the new login is or seems to be working fine but when OneDrive sends me information such as "on this day", they still…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-02-22T05:52:52.0533333+00:00
Dave Robinson 115 Reputation points
answered 2026-02-22T05:52:57.2466667+00:00

AI answer

1 answer

Having trouble connecting Microsoft Hosted Exchange email with ActiveSync to Outlook

I have a Hosted Exchange acount I've been using for years. Somehow it got disconnected from my Outlook and I'm having a lot of trouble reconnecting it

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-02-15T11:51:41.66+00:00
Alan Haber 0 Reputation points
edited an answer 2026-02-22T03:53:14.6533333+00:00
Alice-N 13,385 Reputation points Microsoft External Staff Moderator
1 answer

Subject: OneNote Unexpectedly Changing Formatting Across Web and Desktop

Hello OneNote Engineering Team, I am reaching out regarding an issue where OneNote is unexpectedly changing the formatting of my notes, and the behavior occurs in both OneNote for the Web and the OneNote desktop application. Issue Summary Text…

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-02-22T01:41:09.01+00:00
Belinda L 0 Reputation points
answered 2026-02-22T01:41:21.37+00:00

AI answer

1 answer

How to fix my laptop pin issue

My PIN is no longer available due to a change to the security settings on my other device. When I click set up my PIN it routed me to enter my back up email. When I enter my email there's a pop up error saying I've requested too many code and need to try…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-02-21T22:23:19.56+00:00
aljun gozon 0 Reputation points
edited the question 2026-02-22T01:06:59.26+00:00
Gérard Oomens 132.4K Reputation points Volunteer Moderator
1 answer

Sync issues between iPhone SE and Windows11 Outlook calendar

About two or three weeks ago my calendar on my iPhone SE stopped synchronizing with my lap top Windows11 Outlook. I do have a notice that I have a pending iPhone update on my iPhone SE but that just displayed yesterday. I have tried following numerous…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-02-21T23:16:29.56+00:00
bld 0 Reputation points
edited the question 2026-02-22T00:57:19.97+00:00
Gérard Oomens 132.4K Reputation points Volunteer Moderator
1 answer

Recovering previous authenticator codes on my current one

So ive gone through so many phones in a phase of my life in which I took out my anger on my phones. Ive had the Microsoft authenticator before which I used to provide authentication codes to my accounts but in the last incident I had with the phone that…

Microsoft Security | Microsoft Authenticator
asked 2026-02-22T00:00:40.14+00:00
Javier Ramirez 0 Reputation points
answered 2026-02-22T00:00:46.6733333+00:00

AI answer

1 answer

contact support

I wanted to contact support regarding ongoing issue #7098152429. However, now I'm having sign in issues and can't contact support. I was able to sign in to my microsoft account, but then in order to contact support I was asked to sign in again which I…

Microsoft 365 and Office | Other
asked 2026-02-21T23:38:03.5666667+00:00
Desirée Colson 20 Reputation points
answered 2026-02-21T23:38:10.7566667+00:00

AI answer

1 answer

Error [4wp0s] when signing into office

Hi, How do I resolve this error when attempting to sign into Microsoft Office? It occurs when I try to sign in with my regular email address. I can sign in normally with a browser. Message: An unexpected error occurred. Tag: 4wp0s Code:…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-02-21T21:54:28.2366667+00:00
adrian kumar 0 Reputation points
edited the question 2026-02-21T22:44:40.2466667+00:00
Erland Sommarskog 137.5K Reputation points MVP Volunteer Moderator
1 answer

How do I delete an Edge tab permantly

I have old, unused tabs at the top of every Edge page. How do I delete them permanently?

Microsoft Edge | Website issues | Windows 11
asked 2026-02-21T20:51:44.7533333+00:00
Chris Miller 5 Reputation points
commented 2026-02-21T21:36:12.67+00:00
Paulo GM 72,650 Reputation points Independent Advisor
1 answer

OneDrive is not accessible from the Web. Its reporting a "500 Internal Server Error" when trying to access files & folders

This seems to be account specific and started after 9am in the morning today (02/21). My One Drive client started reporting its unable to access OneDrive. When I tried accessing One Drive from the Web - I found that its reporting "500 Internal…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-02-21T20:13:44.3933333+00:00
Deepanjyoti Sarkar 0 Reputation points Microsoft Employee
commented 2026-02-21T20:50:29.01+00:00
Deepanjyoti Sarkar 0 Reputation points Microsoft Employee
1 answer

I am a fresher and i want learn about Microsoft AI-fundamentals

I am a fresher and i want learn about Microsoft AI-fundamentals and i am confused how i start and where

Community Center | Not monitored
asked 2026-02-21T19:02:01.79+00:00
Nandani Rathore 0 Reputation points
edited the question 2026-02-21T20:49:04.5733333+00:00
Gérard Oomens 132.4K Reputation points Volunteer Moderator
1 answer

error 44, old ghost files will not let me install 365.

will not let me install 365. need help with the error. new computer

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-02-21T20:23:56.7433333+00:00
William LeFever 0 Reputation points
answered 2026-02-21T20:24:05.2566667+00:00

AI answer

1 answer

Authenticator app issue

I can't login to my account because I'm asked for an Authenticator App code. But then when I set up the Authenticator App it asks me for a code again. It's a loop I'm struggling to resolve. Please assist.

Microsoft Security | Microsoft Authenticator
asked 2026-02-21T19:42:12.2433333+00:00
Phumlani M. Majozi 0 Reputation points
answered 2026-02-21T19:42:22.2533333+00:00

AI answer

1 answer

Cloudfare is blocking Copilot access

Good evening, Cloudfare is blocking my access to Copilot. Cloudflare Ray ID: 9af237460c6cb1a2 Can Microsoft do anything about this? Thank you, Jack Haines LaSalle, Quebec

Microsoft Copilot | Other
asked 2025-12-17T00:23:13.97+00:00
Jack Haines 10 Reputation points
commented 2026-02-21T19:31:44.4766667+00:00
Abraxas MacGuile 0 Reputation points