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Co-pilot not responding to requests right now

I've received this message all day today -- I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit. I've received it on my chrome and safari browser on my macbook as well as the app on my macbook and my iphone.

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-17T20:13:37.48+00:00
Lorraine Gibbons 0 Reputation points
answered 2026-09-17T21:23:37.7233333+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
2 answers

MS EXCEL VERSION 2.113.5

Using MS Excel v2.113.5; Can not save ANY excel files on IOS v 26.6; the tablet dialog box says "saving [file name] working on it." but does not respond. Can not export or print as PDF. Only option is to use Microsoft Online which is not…

Microsoft 365 and Office | Excel | For business | iOS
asked 2026-09-15T15:29:17.4666667+00:00
Drew Polulak 0 Reputation points
commented 2026-09-17T21:23:36+00:00
Jay1 Tran 695 Reputation points Independent Advisor
2 answers

How to fix microsoft defender icon

I have an active Microsoft 365 account. When I click on the Microsoft Defender icon on the bottom tab on my laptop, I get a notification that asks me to subscribe to Microsoft 365, start a trial or sign in to my account. When I choose sign in it shows a…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Other
asked 2026-09-17T18:56:42.4233333+00:00
Ron M 0 Reputation points
commented 2026-09-17T21:23:22.7233333+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
0 answers

Excel (64 bit) never exceeds 2GB of memory usage

I use Excel extensively for doing data analysis (because I don't have access to SQL/PowerBI or similar tools) and have to deal with large data files and doing calculations on them. My prior work system had 32GB of RAM on an i7 processor. My new work…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-17T18:26:13.9133333+00:00
Colin Sachs 85 Reputation points
commented 2026-09-17T21:23:21.22+00:00
Ryan-N 15,750 Reputation points Microsoft External Staff Moderator
0 answers

Office 365 Asks for Wrong Credentials ("Choose a way to sign in")

Whenever I'm asked to "approve the request by using the Microsoft app", the password, email, and text options are always those of my wife, the only other profile on our PC. I've tried changing my password and reinstalling Microsoft 365 with the…

Microsoft 365 and Office | Other
asked 2026-09-17T21:23:19.1533333+00:00
Dennis Kennedy 0 Reputation points
0 answers

License key watermark on windows 10 with no reinstall or hardware changes

This computer has been operational for many years and suddenly is requesting a license key. We don't know how to proceed from here. It is a windows 10 pro. The third error code when trying to enter a product key is "0xc0000022" Restarting the…

Windows for home | Windows 10 | Licensing and activation
asked 2026-09-17T20:57:41.29+00:00
M Vick 0 Reputation points
commented 2026-09-17T21:22:59.63+00:00
Neil D 34,285 Reputation points Volunteer Moderator
1 answer

Trying to login and update license

Hello, I'm trying to update my license with your office and won't let me.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-17T21:22:23.5366667+00:00
Anabel Rangel 0 Reputation points
answered 2026-09-17T21:22:38.85+00:00

AI answer

1 answer

Azure portal login issue

Hello, I have a personal Azure account with a "Pay-as-you-go" subscription that I have successfully used for several years. I last logged in successfully a few months ago and haven't accessed the portal since. Now, when I try to log in, I am…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-16T20:37:57.63+00:00
George Sergia 0 Reputation points
answered 2026-09-17T21:22:27.35+00:00
George Sergia 0 Reputation points
2 answers

How to stop display from dimming everything but the window one is working with??

Hey! Running Windows 11 Home on an HP Omnibook 5 laptop. I somehow enabled a setting that dims the screen behind the window (active window) I am working with. How to stop this, UN-able this setting, I cannot find it!

Windows for home | Windows 11 | Display and graphics
asked 2026-09-17T20:44:43.7566667+00:00
Richard Matthis 0 Reputation points
answered 2026-09-17T21:22:06.6266667+00:00
Ferdinand Nanalig 32,850 Reputation points Independent Advisor
2 answers

Email account outlook.com is offline

How to fix email outlook.com account which is offline

Outlook | Web | Outlook.com | Email
asked 2026-09-17T19:47:59.26+00:00
Joy Beck 0 Reputation points
answered 2026-09-17T21:21:59.61+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
2 answers

I am the only Global Administrator for our Microsoft 365 tenant. I am locked out of the admin

The only Global Administrator, [Moderator note: Personally Identifiable Information removed]@sfsmidir.is, is locked out because SMS MFA verification fails. [Moderator note: Personally Identifiable Information removed]@sfsmidir.is can sign in but has no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T20:47:50.44+00:00
sturla Magnússon 0 Reputation points
commented 2026-09-17T21:21:02.9633333+00:00
Kai-L 19,145 Reputation points Microsoft External Staff Moderator
1 answer

live customer service

My husband was the original subscriber for Microsoft 365 and other products for decades. I had access through his account. He passed away 05/27/2026. Now I am unable to utilize (create, edit) my Word documents. I don't know if it was due to Word needing…

Microsoft 365 and Office | Other
asked 2026-09-17T16:40:38.58+00:00
Kirk Byars 0 Reputation points
edited an answer 2026-09-17T21:20:40.3366667+00:00
Haytham-C 5,380 Reputation points Microsoft External Staff Moderator
1 answer

Free Outlook not working on Mac Tahoe 26.7

I am on a Macbook Pro running Tahoe 26.7. I woke up and my outlook client looks completely different and is offline. If i try to bring it back online, it asks me to either sign in with an office 365 subscription or start a free trial. I have uninstalled…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-17T15:05:24.6633333+00:00
Jorge Garcia 0 Reputation points
answered 2026-09-17T21:19:08.9733333+00:00
Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
2 answers

Captions with pictures

How do I add captions that stay with pictures in word?

Microsoft 365 and Office | Word | Other | Windows
asked 2026-09-17T20:39:59.6266667+00:00
Janet Standeven 0 Reputation points
answered 2026-09-17T21:18:38.4266667+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
1 answer

How to get Copilot subscription without MS 365

Running Windows 11. Adding MS 365 is a non-starter. I would lose Access database and MS Publisher apps. For security reasons I retain Outlook (Classis) app running against POP email account, and do not need or want cloud services, again for security…

Microsoft Copilot | Other
asked 2026-09-16T20:20:15.8266667+00:00
Prag 0 Reputation points
commented 2026-09-17T21:18:29.52+00:00
Marcin Policht 107.9K Reputation points MVP Volunteer Moderator
1 answer

Wrong Time Zone Autonomically changes

I have a user whose time zone keeps reverting to CST even though he's physically in EST. He travels for work and was recently in Mexico, returning this week — the issue started shortly after he got back. I've already confirmed: Time zone is set to…

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2026-09-17T21:17:10.9333333+00:00
Vervaeke, Christian 0 Reputation points
answered 2026-09-17T21:17:30.5433333+00:00

AI answer

1 answer

SharePoint SE KB5002908: The workflow does not start automatically

Symptoms We have migrated SharePoint site collections from legacy environments (SharePoint 2013 / 2016 / 2019) to SharePoint Server Subscription Edition (SE). Everything was running smoothly until we installed a recent Cumulative Update (CU). Following…

Microsoft 365 and Office | SharePoint Server | For business
asked 2026-09-15T17:28:51.7033333+00:00
Thomas Östreich 46 Reputation points
commented 2026-09-17T21:16:51.9666667+00:00
Jay1 Tran 695 Reputation points Independent Advisor
0 answers

Access to xbox account

Hi, I am having issues logging into my old xbox account I have moved from Ireland to the US and now i cant log in. I have no access to the email linked to it as cant reset the password without phone number which is also gone since i moved to the US. All…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-17T21:09:13.63+00:00
owen t 0 Reputation points
edited the question 2026-09-17T21:16:10.1+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
2 answers

Installation de Microsoft Office Famille 2024 impossible (sur PC)

Bonjour, Je viens d'acheter une licence Office Famille 2024 le 03/09/2026 mais je ne parviens pas à l'installer sur mon PC car je pense que la version Office Professional qui y était installée jusqu'à aujourd'hui (à laquelle je n'ai désormais plus accès)…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-17T19:31:28.6833333+00:00
Dominique 0 Reputation points
commented 2026-09-17T21:16:01.9566667+00:00
Dominique 0 Reputation points
2 answers

Problem with my computer connecting to the internet

Hi Microsoft, I'm having a problem with my computer and connecting to the internet. It only connects to my private internet at home and the internet at my workplace. Other than that, it won't connect to anything. I can't connect to free Wi-Fi at the…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-09-17T18:08:05.5966667+00:00
Ahmer Naveed 0 Reputation points
commented 2026-09-17T21:15:58.9366667+00:00
Ivan B 123.5K Reputation points Independent Advisor