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2 answers

Duplicate charge when purchasing upgrade from Home to Pro edition via Microsoft Store app

I have a duplicate charge on my account after purchasing an upgrade on Surface Pro 12 for Windows OS from Home to Pro edition. Moved from Windows for business | Windows Client for IT Pros | Devices and deployment | Licensing and activation

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T18:32:23.24+00:00
MA 0 Reputation points
edited an answer 2026-09-16T06:22:30.59+00:00
Xavier-D 13,110 Reputation points Microsoft External Staff Moderator
1 answer

Asking code in Authenticator app

Dear Team, I am able to login to "[Moderator note: Personally Identifiable Information removed]" with my user id and password. But next I am asked to enter code in Authenticator app. I am not aware of this code. Kindly help me in resolving…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T05:36:22.3033333+00:00
B Kirity 0 Reputation points
edited the question 2026-09-16T06:21:48.3633333+00:00
Doris V 1,700 Reputation points Microsoft External Staff Moderator
1 answer

How to fix my email

My emails are not sending because of my admin they are appropriate and I do not understand why I can't send them

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,413 questions
asked 2026-09-02T23:10:45.76+00:00
THOMAS Joey 0 Reputation points
edited an answer 2026-09-16T06:21:17.1766667+00:00
Michelle Nguyen 1,510 Reputation points Independent Advisor
1 answer

I purchased Microsoft office but I can't remember old password

I got the account back in 2021, but a resent update in my computer started asking for the password and I can't remember what it was and I no longer have access to the phone number on the account. I have tried everything to reset the password, but…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T05:28:40.78+00:00
alberto palomares 0 Reputation points
answered 2026-09-16T06:20:46.6066667+00:00
GsN5034 - IA 77,095 Reputation points Independent Advisor
2 answers

Unable to add MCP server to Copilot Studio – “This request is not allowed per policy”

Hi, I am facing an issue while adding an MCP server to Microsoft Copilot Studio. The MCP server was working previously, but for the past one week I have been unable to add/connect the MCP server successfully. When I try to add the MCP server in Copilot…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-15T17:28:07.28+00:00
Lohit S 0 Reputation points
answered 2026-09-16T06:17:26.3933333+00:00
Ashlesha Pawar (Tata Consultancy Services Limited) 400 Reputation points Microsoft External Staff
0 answers

Azure Billing/Payment Timeline Change Causing Service Interruption and Subscription Restrictions

Hello Microsoft Azure Community, We are facing an urgent Azure billing/payment issue that has now resulted in service interruption and restrictions on adding new subscriptions. We would like some clarification and guidance from the Azure Billing…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

4,997 questions
asked 2026-09-16T06:16:39.8+00:00
Pratik Pragnya Tripathy 0 Reputation points
1 answer

why does microsoft word keep freezing every time I type in text?

Microsoft word keeps freezing - not responding - and then I have to wait sometimes five minutes - sometimes more till it starts to work again. Why?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-15T07:43:54.17+00:00
David Clark 0 Reputation points
commented 2026-09-16T06:16:04.7533333+00:00
DaveM121 933.5K Reputation points Independent Advisor
2 answers

Migration from IONOS to Microsoft

We are getting below error. We have corssed checked and IMAP & Login details are all correct. Status Data migrated: Migration rate: Error: RemoteNetworkErrorTransientException: We were unable to reach your email provider. Please check your server…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-02T07:19:19.3666667+00:00
Pattabiraman Raghuraman 0 Reputation points
edited an answer 2026-09-16T06:13:43.33+00:00
Michelle Nguyen 1,510 Reputation points Independent Advisor
2 answers

Request to Add Read Receipt and Delivery Tracking to Outlook for Android

Hello Microsoft Outlook Team, I am a user of the Microsoft Outlook app on Android, and I would like to request an important feature: the ability to track sent emails and receive read and delivery receipts directly within the Android app. It would be…

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-09-16T05:56:01.0333333+00:00
answered 2026-09-16T06:09:32.78+00:00
Darren Bruce 1,735 Reputation points Independent Advisor
1 answer

Moving microsoft 365 from a partner direct to Microsoft

Hi there, I currently have a microsoft 365 for my business with a microsoft partner which has been suspended and I would like to transfer that service to my personal microsoft 365

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-02T12:35:45.5033333+00:00
Joe Adams 0 Reputation points
edited an answer 2026-09-16T06:01:30.41+00:00
Michelle Nguyen 1,510 Reputation points Independent Advisor
1 answer

My account has been hacked

My primary Gmail address associated with my Microsoft/OneDrive account was hacked. The attacker accessed my Microsoft account, changed my password, and added their own email address as the primary alias/recovery method. Here is the current…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-28T03:20:40.3366667+00:00
ethan 0 Reputation points
answered 2026-09-16T05:53:04.95+00:00
Hornblower409 15,510 Reputation points
1 answer

Resetting MFA

Hi Everyone, Greetings! I would like to get your input on the following scenario. One of my customers has an admin account but does not have access to it. No access to Microsoft Authenticator No registered mobile number No alternative authentication…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T06:45:56.84+00:00
Dulath Neomal Thilakarathne 41 Reputation points
edited a comment 2026-09-16T05:49:23.1433333+00:00
Jade Ng 15,665 Reputation points Microsoft External Staff Moderator
2 answers

Hacked account

Someone has hacked my account and now I can't reset my password. When it sends a code to my recovery email address or mobile number it never comes through

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-16T05:10:57.7366667+00:00
Keith chalmers 0 Reputation points
answered 2026-09-16T05:48:26.0666667+00:00
GsN5034 - IA 77,095 Reputation points Independent Advisor
2 answers

Critical Microsoft 365 Localization Defect: Can't change SharePoint Root Site Language After Tenant Creation - need immediate fix

Our Microsoft 365 tenant was originally created in Austria, which resulted in German being set as the default language for the SharePoint root site. However, we are a global organization with entities in many countries, and English is our primary…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-09-16T04:28:55.1133333+00:00
Svetlana Pshenichnaya 0 Reputation points
edited an answer 2026-09-16T05:46:13.04+00:00
Teddie Dang 1,275 Reputation points Independent Advisor
1 answer

micro soft office crashes immediately and asks me to repair office

Hello i am having a problem with microsoft office on my windows pc when i open any of them i receive this error " we are sorry , but power point , word has run into an error that is preventing it from working correctly powerpoint , word will need to…

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-09-16T05:12:09.1566667+00:00
Abdulwahid Omari 5 Reputation points
answered 2026-09-16T05:44:54.71+00:00
DaveM121 933.5K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Fit to Printable Page in WORD

Currently Word does not have the option when printing to Fit to Printable Area. Word online offers this option, but the desktop version does not. Am I missing something?

Microsoft 365 and Office | Word | Other | Windows
asked 2026-09-15T15:25:14.1733333+00:00
Rob Holmes 20 Reputation points
edited an answer 2026-09-16T05:39:16.5366667+00:00
DaveM121 933.5K Reputation points Independent Advisor
3 answers

Can't log in to my account

My original email is now defunct so I cant use it to log into my original account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T04:51:28.79+00:00
Homes 0 Reputation points
answered 2026-09-16T05:38:41.5366667+00:00
GsN5034 - IA 77,095 Reputation points Independent Advisor
3 answers

BGP Site to site VPN learned routes still in table despite the BGP peer down for a week

we see that the learned routes are still available with no BGP peer, this was notices as I wanted to be sure that the BGP filter on the remote end was working , We have a filter on the FortiGate this is working and confirmed by FortiGate support. The…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,177 questions
asked 2026-08-18T12:52:39.9666667+00:00
Brendan Edward Richardson 0 Reputation points
commented 2026-09-16T05:34:22.14+00:00
Brendan Edward Richardson 0 Reputation points
1 answer

Unauthorised payment of subscription for Microsoft

I have purchased an HP Laptop through HP's sales website which was delivered on 9/9/26. I had just come home from having surgery and was not well enough to even open the box until the next day and only today do I feel strong enough to start setting up…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-16T04:53:55.8033333+00:00
Alex Strother 0 Reputation points
answered 2026-09-16T05:30:18.65+00:00
DaveM121 933.5K Reputation points Independent Advisor
1 answer

Windows Server, RDSH but printer are screwing up

Hello, I am looking for an official Microsoft statement, supported workaround, or confirmation of a possible regression affecting shared printers on Windows Server 2025 RDS. This is now the second time in 2026 that a cumulative Windows Server 2025 update…

Windows for business | Windows Server | User experience | Print jobs
asked 2026-09-15T15:26:21.3633333+00:00
Funck, Henrik 0 Reputation points
answered 2026-09-16T05:27:49.11+00:00
Daphne Huynh (WICLOUD CORPORATION) 1,545 Reputation points Microsoft External Staff Moderator