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Microsoft 365 Business - Sole Global Administrator locked out after UPN change - Tenant Recovery required

I am the sole Global Administrator of a newly created Microsoft Entra tenant and I am completely locked out after changing the User Principal Name (UPN) of the only administrator account. I changed the administrator UPN from the tenant's original…

Microsoft Security | Microsoft Entra | Other
asked 2026-09-17T14:22:12.8766667+00:00
Slightly Perturbed 0 Reputation points
commented 2026-09-18T16:16:03.5633333+00:00
Bence Weiszmann 1,815 Reputation points
1 answer

Office 2024 Activation accepted code and now does not

I had office 2021 on pc but updated to Microsoft Office LTSC Professional plus 2024 it accepted my activation code in outlook, then I tried to use word and it asked again but would not accept the code, now outlook says its 2019 and needs activating but…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-09-17T16:45:44.0233333+00:00
Diether Cooke 0 Reputation points
commented 2026-09-18T16:15:37.4133333+00:00
Lin v 1,380 Reputation points Independent Advisor
3 answers

cascade windows 11

how to cascade my open windows on win 11 pc desktop

Windows for home | Windows 11 | Files, folders, and storage
asked 2025-08-07T10:19:30.44+00:00
David Parry 10 Reputation points
commented 2026-09-18T16:15:24.7533333+00:00
Carrizosa, Ricardo 0 Reputation points
1 answer

backup email

How do I remove a back up email that no longer exists

Outlook | Web | Outlook.com | Email
asked 2026-09-18T15:38:14.32+00:00
Mare Warren 0 Reputation points
answered 2026-09-18T16:14:51.4666667+00:00
EmilyS726 269K Reputation points Independent Advisor
2 answers

Windows 11 Home: Forced set up after booting up computer, all my files are gone

I have recently wiped my OMEN Max 16 laptop and did a fresh windows installation to remove a malware, I went through the normal set up process afterwards and signed in my Microsoft profile on my laptop. It has been a week since the wipe and when I booted…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-09-18T14:07:43.7533333+00:00
Gregory Wong 0 Reputation points
answered 2026-09-18T16:14:04.78+00:00
DaveM121 934.5K Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

I can't edit cells in Excel

I have gone to my preferences. "Edit Directly In Cells" is checked. In earlier versions of Excel I could select a cell and edit it. Now there is no cursor. I can't select any of the contents of a cell. It is completely worthless. I am using…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-09-10T17:38:14.4033333+00:00
Hollister David 20 Reputation points
commented 2026-09-18T16:13:40.39+00:00
Hollister David 20 Reputation points
2 answers

MCP certificate

I need to find and download my MCP certificate.This my old certificate receipt more than 15 years ago Moved from Windows Insider

Community Center | Not monitored
asked 2026-09-18T15:45:31.35+00:00
Hamimu Munezero 0 Reputation points
answered 2026-09-18T16:13:26.11+00:00
Julian Sharp 43,861 Reputation points
2 answers

Reactivate expired Microsoft 365 Office subscription

I am trying to reactivate my expired Microsoft 365 Office. When I enter a changed credit card number, i am told to check the credit card number again. The number is correct, but it doesn't get accepted. I need to reactivate my Microsoft 365 Office to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-18T15:29:55.94+00:00
Stephen Pawlow 5 Reputation points
answered 2026-09-18T16:12:53.72+00:00
EmilyS726 269K Reputation points Independent Advisor
1 answer

Unable to follow the lab for PL-7008 Day 1 - 103230

I completed PL-7008 Day 1 - 103230 training. I was then off for a couple of weeks and had abusy week. Now when I try and run the lab environment and follow the instructions, the instructions do not match the copilot studio and I am unable to complete the…

Community Center | Not monitored
asked 2026-09-18T14:03:47.57+00:00
Bojan Soldat 0 Reputation points
commented 2026-09-18T16:11:43.3133333+00:00
Julian Sharp 43,861 Reputation points
1 answer

Problem signing into business email account (linked to my personal O365) due to Microsoft Authenticator Issue

I have an O365 account (which I have used to sign in for this Q&A) with a personal email. All works fine with the Microsoft Authenticator App. I am having issues with my business email account. In the Authenticator app it is called "Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T15:50:09.65+00:00
Katie O'Connor 0 Reputation points
commented 2026-09-18T16:10:35.5133333+00:00
Ivory 1,585 Reputation points Independent Advisor
1 answer

In User profile reputation points drill down display suggestions.

Dear Team, In User profile when User click the reputation points link, currently, direct to Gain Reputation Points page. I have suggestion when user click the link will show user gained points Q & A list. so, user will understand, what are Q & A…

Community Center | Discuss the Q&A site | Site suggestion
asked 2026-09-18T16:06:35.4433333+00:00
Senthil kumar 2,500 Reputation points
edited the question 2026-09-18T16:10:22.9866667+00:00
Senthil kumar 2,500 Reputation points
0 answers

Lost access to Azure MFA, although I have my Microsoft account MFA

I can sign in to my personal Microsoft account and its MFA works normally. However, I am unable to sign in to Azure because Azure is requesting an MFA verification through Microsoft Authenticator that was registered on a phone I no longer have. The…

Azure Role-based access control
Azure Role-based access control

An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.

1,187 questions
asked 2026-09-18T16:08:02.09+00:00
Lukas Korous 0 Reputation points
1 answer

Microsoft 365 Business Standard failing to activate

I am having issues with my Microsoft365 license activating. It seems to be getting stuck over and over in the authentication step. I have tried clearing keychain, library, restarting, etc. I am on a MAC. the admin has also removed and re-added my license…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-09-01T19:41:48.68+00:00
Kaila S 0 Reputation points
commented 2026-09-18T16:07:06.8266667+00:00
Lin v 1,380 Reputation points Independent Advisor
3 answers

Unauthorized charges on my credit card

There is an unauthorized charge on my credit card. Is there a number or chat I can use to reach someone for help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-18T14:21:55.7266667+00:00
Haywood Miller 0 Reputation points
edited an answer 2026-09-18T16:06:28.3+00:00
Bence Weiszmann 1,815 Reputation points
1 answer

My main Microsoft account was hacked!

My Microsoft account was hacked. I have a lot of information, like the email it was changed to, the fact that the email I'm using for this is that emails backup email. I have screenshots still logged into my Xbox account and Microsoft store on my pc, my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-18T16:01:57.91+00:00
Ethan Weir 0 Reputation points
commented 2026-09-18T16:04:56.9833333+00:00
Ethan Weir 0 Reputation points
1 answer

Cámara del equipo

La cámara del equipo no funciona. No logro detectar la cámara integrada para tratar de reactivarla.

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-18T15:29:16.7633333+00:00
Pedro Maria Magaña 0 Reputation points
answered 2026-09-18T16:01:55.1+00:00
DaveM121 934.5K Reputation points Independent Advisor
2 answers

How to share an open ppt file on Teams

How do I share an open powerpoint file on Teams that is not on sharepoint or onedrive, just open on my computer?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing
asked 2026-09-17T15:02:02.9866667+00:00
Jennifer Snow 0 Reputation points
edited a comment 2026-09-18T16:00:44.6433333+00:00
Lin v 1,380 Reputation points Independent Advisor
0 answers

Bing CMP Submitter Dashboard does not display successful copyright submissions

I am an authorized copyright agent who submits copyright infringement notices through Bing's Report Copyright Infringement form. I am experiencing a technical issue with the Bing Content Moderation Platform (CMP) Submitter Dashboard. I am signed into my…

Bing | Other
Bing | Other

Miscellaneous topics that do not fit into specific categories.

1,552 questions
asked 2026-09-18T15:54:26.5433333+00:00
Vincent Scala 0 Reputation points
4 answers

Problem: Windows Installer Does Not Detect Unallocated Disk Space During Dual-Boot Setup

I am trying to set up a dual-boot system with Windows and Linux on my laptop. I am currently using a Dell Inspiron 15 3530 with a 1 TB drive. I have already partitioned my drive and freed approximately 200 GB of space for a Windows installation. The…

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-17T00:04:46.9333333+00:00
Minh Nguyen 0 Reputation points
answered 2026-09-18T15:53:52.9066667+00:00
Igor Leyko 112.4K Reputation points Independent Advisor
1 answer

unable to login on minecraft ps5 or nintendo switch

hi, i am trying to login on minecraft on PS5, whenever i do login, it just flashes the screen and goes back to the link and the code this was also happening on my switch

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-18T15:21:39.52+00:00
Arshjot Sanger 0 Reputation points
answered 2026-09-18T15:53:16.5733333+00:00
Manoel Barros 22,015 Reputation points Independent Advisor