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4 answers

Identity validation keeps auto-failing and requests a new document with no way to upload one

I'm trying to complete identity validation for my organization in Azure, and it keeps auto-failing every time. The rejection message says: "Hello, Thank you for providing additional documents to our team for account verification. Upon review, we…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,315 questions
asked 2026-09-11T13:38:52.71+00:00
Josh Bolstad 5 Reputation points
answered 2026-09-18T15:39:13.3766667+00:00
Josh Bolstad 5 Reputation points
3 answers

Remove obsolete email

I owned a domain for more than 20 years. It renewed every March and I spent the year between March 2024 and March 2025 moving off it completely. I no longer have access to it. The one place I cannot seem to kill the old profile is on Microsoft Windows.…

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-09-12T17:04:03.32+00:00
Kristin Brown 0 Reputation points
commented 2026-09-18T15:36:27.29+00:00
Kristin Brown 0 Reputation points
2 answers

empty inbox

my inbox is empty, and i am not receiving any emails

Outlook | Web | Outlook.com | Email
asked 2026-09-18T14:54:38.2166667+00:00
vincent repaci 0 Reputation points
answered 2026-09-18T15:36:20.5133333+00:00
GsN5034 - IA 77,465 Reputation points Independent Advisor
1 answer

KB4052623: MdOdrMcpFilterPackage stuck on stale ExternalLocation (0x80073D0B), slow first boot and false Defender warning

I am reporting what appears to be a Microsoft Defender platform-servicing defect involving the non-removable SYSTEM package MdOdrMcpFilterPackage_1.0.0.0_neutral__cw5n1h2txyewy. Environment Windows 11 25H2, OS build 26200.9168 Microsoft Defender…

Windows for home | Windows 11 | Security and privacy
asked 2026-08-30T11:13:28.2366667+00:00
DefenderAppXReport 0 Reputation points
commented 2026-09-18T15:35:18.6666667+00:00
Mathieu De Ruyck 5 Reputation points
1 answer

NOT ABLE TO download WINdows 10 IOT enterprise ltsc 2019 ISO FILE

win 10 IOT ENT LTSC PURCHESED LICENCED KEY BUT NOT ABLE TO DOWNLOAD

Windows for business | Windows for IoT
asked 2026-09-18T13:35:50.5866667+00:00
Silverster Paul 0 Reputation points
answered 2026-09-18T15:33:33.8566667+00:00
Jason Nguyen Tran 26,730 Reputation points Independent Advisor
1 answer

"Get it now" for Claude for Microsoft 365 add-in (WA200010725) redirects to a 404 page - installation impossible

I'm trying to install the "Claude for Microsoft 365" add-in from Marketplace/AppSource on a Microsoft 365 Personal account (Excel desktop). The add-in previously worked correctly, then it broke with an authorization error, and I had to remove…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-17T16:54:12.6+00:00
Antonio E 0 Reputation points
recommended 2026-09-18T15:32:58.9566667+00:00
Haytham-C 5,545 Reputation points Microsoft External Staff Moderator
1 answer

Paid for Microsoft Business Standard but don't have it. Not showing up in order history.

After a free trial period, MS Business Standard was supposed to kick in automatically. I paid $277.20 on August 26. But it's not showing up in my order history and I don't appear to actually have it. I have attached screen shots of relevant details. …

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-14T00:58:06.14+00:00
Kylie Meznar 0 Reputation points
edited an answer 2026-09-18T15:32:48.3933333+00:00
Alina Le 5,415 Reputation points Independent Advisor
1 answer

How to move calendar invites from other users to separate calendars outside of default calendar

I work across multiple buildings and departments within my organization - education based. Each building sends normal meeting invitations. I want the option for accepted invitations to be automatically placed into separate calendars based on the…

Outlook | Windows | Classic Outlook for Windows | For education
asked 2026-09-12T23:02:53.5866667+00:00
Jasmine R 0 Reputation points
edited an answer 2026-09-18T15:31:05.8966667+00:00
Alina Le 5,415 Reputation points Independent Advisor
1 answer

How to add a phone number to my personal account?

I have been trying for weeks but it has not worked at all. Whenever I try redeeming points now, it gets me the option to use my phone number to verify and shows an option to ‘add phone number’ that just redirects me to my dang Bing app to again ask me to…

Windows for home | Other | Security and privacy
asked 2026-09-18T14:45:22.7766667+00:00
Chinmay Narendra 0 Reputation points
answered 2026-09-18T15:29:14.64+00:00
GsN5034 - IA 77,465 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Issues with MS Bookings and adding custom questions

Somehow there's no clear guidance I can find anywhere on this - a MS Booking page should be able to require folks to answer mandatory questions with their booking request. Multiple MS resources say its possible, including Copilot, but their instructions…

Microsoft 365 and Office | Other
asked 2026-09-18T14:10:13.91+00:00
John Adams 20 Reputation points
commented 2026-09-18T15:28:45.7433333+00:00
John Adams 20 Reputation points
2 answers

my touchpad on my laptop stopped working.

My touchpad on my lenovo laptop stopped working. Only my touchscreen is working. How do i get my touchpad to work again?

Windows for home | Other | Search, touch, and mouse
asked 2026-09-18T14:53:40.4866667+00:00
Robin Hoag 0 Reputation points
answered 2026-09-18T15:28:16.0633333+00:00
DaveM121 934.5K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Phone Link App

My Phone Link app on my android will not stay connected to my windows 11 laptop. It worked well once awhile ago but, it has been not working well for months. I've been in touch with the feedback people, try all of their suggestions but nothing has…

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-09-18T15:08:27.5666667+00:00
Barb Gainey 25 Reputation points
accepted 2026-09-18T15:26:16.9533333+00:00
Barb Gainey 25 Reputation points
1 answer

Unable to use my college account for SWAY

Last year my college email was able to sign into SWAY, but now when I try to sign in it loops the page asking me to enter my email again. Hitting enter doesn't prompt any error messages or new options. I tried to sign up for a Microsoft account using the…

Microsoft 365 and Office | Sway | For education
asked 2026-09-17T09:12:38.93+00:00
Dylan Mcteer (50081383) 0 Reputation points
commented 2026-09-18T15:22:59.2666667+00:00
Julie Huynh 3,605 Reputation points Independent Advisor
1 answer

Cancel my Microsoft Visio free trial -- "Subscriptions" doesn't show up in My Acccount

After a brief trial I determined that Microsoft Visio isn't suitable to my needs. I want to cancel the trial before I'm charged, but there is no Subscriptions link when I login to my account. How do I cancel?

Microsoft 365 and Office | Visio | Other | Other
asked 2026-09-18T14:57:46.65+00:00
Rob Schellhase 0 Reputation points
edited an answer 2026-09-18T15:22:33.0033333+00:00
Heimerdinger 630 Reputation points Independent Advisor
1 answer

upgrade from standard to business premium - easy steps to encryption

I am struggling to find the encryption function in emails. There is no option after the 'three dots'. 9s there a straightforward way to have encryption. the upgrade occurred 3 days ago, Microsoft 365

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T09:22:27.32+00:00
Denise 0 Reputation points
commented 2026-09-18T15:21:41.85+00:00
Ruby Nguyen 2,560 Reputation points Independent Advisor
1 answer

Azure for Students verification fails and Azure Support gives AADSTS50020

Hello Microsoft Support, I am a full-time 2nd-year [Moderator note: Personally Identifiable Information removed] student at [Moderator note: Personally Identifiable Information removed], India. I am trying to activate Azure for Students using my official…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-18T13:49:10.3166667+00:00
MANEESWAR RAJU GADIRAJU 0 Reputation points
edited the question 2026-09-18T15:20:22.5066667+00:00
Daniel-Vo 6,450 Reputation points Microsoft External Staff Moderator
1 answer

IOS Outlook App Not Downloading Messages

I have my desktop outlook app which is synching properly with several Gmail accounts. It is working fine for sending and receiving emails as well as handling calendar appointments. I have been trying to install the Outlook application for IOS and get…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-18T15:19:55.79+00:00
Dane 0 Reputation points
answered 2026-09-18T15:20:13.7466667+00:00

AI answer

1 answer

Use of excel and Word

There are two names on our subscription i.e. [Moderator note: Personally Identifiable Information removed] @standrewsfarnham.org and [Moderator note: Personally Identifiable Information removed] @tandrewsfarnham.org When logged in as [Moderator note:…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-17T10:55:56.6633333+00:00
Finance Officer & Treasurer 0 Reputation points
commented 2026-09-18T15:18:21.5866667+00:00
Killian N 4,320 Reputation points Independent Advisor
1 answer

Admin Password Problems

My Mother gave me this laptop but Windows still says she is the administrator on the account. I am trying to download an app for school and it needs her password. Problem is, she doesn't remember her password. I have tried to guess and now it's locked me…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-18T14:38:31.34+00:00
Phylicia Hubbard 0 Reputation points
answered 2026-09-18T15:18:00.3366667+00:00
DaveM121 934.5K Reputation points Independent Advisor
1 answer

publisher retirement

we have many publisher documents saved on a school shared SharePoint area, therefore saved across and in a large number of folders. Will the PowerShell Batch Script work in converting to PDF across the all documents in a share area as we don't have…

Microsoft 365 and Office | Publisher | For education
asked 2026-09-17T09:54:52.95+00:00
Head Teacher 0 Reputation points
edited a comment 2026-09-18T15:17:35.9166667+00:00
Killian N 4,320 Reputation points Independent Advisor