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2 answers

I've been billed twice within two months but only have one subscription for 365

I was billed in April 18, 2026 for $106.61 (P425-6816830) then again in May 26th 2026 for the same amount and the same #. To my knowledge, I only have one account for 365

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-11T21:31:54.21+00:00
Michael Janton 0 Reputation points
edited the question 2026-09-12T00:38:19.1866667+00:00
Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
1 answer

ERR_SSL_PROTOCOL_ERROR

A few users reported that they could not access any Microsoft 365 services. I checked Intune, and the devices were compliant. There were no sign-in logs because the connection was not reaching Microsoft. We could not sync the devices, but the date and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-10T19:28:24.12+00:00
anju sukumaran 0 Reputation points
commented 2026-09-12T00:37:40.58+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
2 answers

Can't run 'sfc /scannow' or 'DISM /Online /Cleanup-Image /RestoreHealth' due to corruption.

I am trying to use the wsl --install to get a version of linux on my windows 11. However, it always fails due to Error 1009, saying 'The configuration registry database is corrupt.' So I tried to run 'sfc /scannow', I get 'Windows Resource Protection…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-11T23:31:44.3166667+00:00
Seth 0 Reputation points
answered 2026-09-12T00:36:02.69+00:00
S.Sengupta 32,031 Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

Lost connection while being assisted by support.

I was connected to support over an issue I was having and got disconnected.

Windows for home | Windows 11 | Settings
asked 2026-09-09T23:04:34.47+00:00
Glenn Walker 271 Reputation points
accepted 2026-09-12T00:34:14.2066667+00:00
Glenn Walker 271 Reputation points
0 answers

CANT ADD ACCOUNT TO AUTHENTICATOR

Hi, I'm trying to add my account to authenticator ap. It's a personal account. When I try it asks me to use said ap. I click dont have access. Then either the phone number option or email leads me to reset my password, the login where it agian asks me…

Microsoft Security | Microsoft Authenticator
asked 2026-09-12T00:32:42.2166667+00:00
Jesse Z 0 Reputation points
2 answers

Sound issue

My Win 11 Dell EBT2250 burps( Farts) when playing video's, usually musical video's and usually most often at the beginning of the video. I've tried most things. What is the problem?

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-11T12:53:20.7866667+00:00
Kitchen PC 0 Reputation points
answered 2026-09-12T00:30:35.22+00:00
Clary-N 15,745 Reputation points Microsoft External Staff Moderator
1 answer

Sync issue with contacts and calendars and Outlook

I've reinstalled office 365 64-bit and installed iCloud. However, when I turn on sync Contacts and Calendars, it appears to download everything but ends in an error: Your setup couldn't be started because of an unexpected error (0x800706ba). My iCloud…

Microsoft 365 and Office | Other
asked 2026-09-10T19:56:12.1233333+00:00
James Kohnke 0 Reputation points
commented 2026-09-12T00:28:42.9366667+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
2 answers

My bluetooth

my bluetooth wont show up in the pop up menu, i cant add any devices, and it tells me to trouble shoot it but i cant

Windows for home | Windows 11 | Settings
asked 2026-09-11T23:49:58.3233333+00:00
laine pennell 0 Reputation points
answered 2026-09-12T00:24:01.8933333+00:00
Ferdinand Nanalig 32,835 Reputation points Independent Advisor
1 answer

Windows 11 Pro RDP sessions become stuck and cannot be reconnected — even local console login gets blocked

I am experiencing a persistent Remote Desktop session problem on a Windows 11 Pro PC. I connect remotely to this PC using the built-in Windows Remote Desktop protocol, usually through Tailscale. The same issue occurs regardless of whether the RDP client…

Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
asked 2026-08-11T12:17:34.7233333+00:00
furkan hocaoglu 0 Reputation points
commented 2026-09-12T00:23:11.16+00:00
François REMY 0 Reputation points
4 answers

Having trouble adding phone number to Microsoft account

Option to add phone number to my Microsoft account longer appears in the "Manage how you sign in to your account" section.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-22T15:20:08.68+00:00
Robert Novak 25 Reputation points
commented 2026-09-12T00:18:50.5166667+00:00
Hornblower409 14,690 Reputation points
1 answer One of the answers was accepted by the question author.

Hotmail account cannot be added to Outlook for Android on any device, other accounts work normally

I have a personal Hotmail account that works normally in Outlook.com, Outlook for Windows, and Samsung Email. Other Hotmail accounts work normally in Outlook for Android. This particular Hotmail account cannot be added to Outlook Mobile. I have tested it…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-10T18:50:02.4366667+00:00
Lenny Fridman 0 Reputation points
accepted 2026-09-12T00:15:51.4266667+00:00
Lenny Fridman 0 Reputation points
1 answer

not able to login to workday on my new mobile

I changed my mobile device and since then I am not able to login to workday on my mobile. It keeps on showing signing in message.

Microsoft Copilot | Other
asked 2026-09-10T05:09:40.04+00:00
Saxena, Alka 0 Reputation points
commented 2026-09-12T00:12:39.3966667+00:00
Emma1-N 12,285 Reputation points Microsoft External Staff Moderator
2 answers

How to clear clipboard on EDGE

I have been using cut/paste dialog on private website (UWorld.com). The clipboard is currently stuck on a single word that I can't delete. How do I clear the clipboard?

Microsoft Edge | Website issues | Windows 11
asked 2026-09-11T19:17:13.3933333+00:00
Brooks Goodgame 0 Reputation points
answered 2026-09-12T00:11:16.4433333+00:00
Clary-N 15,745 Reputation points Microsoft External Staff Moderator
1 answer

I cannot access my email on web mail or outlook app

tried incognito browser and still cant connect UTC Date: 2026-09-11T22:43:33.258Z Client Id: [Moderator note: Personally Identifiable Information removed] Session Id: [Moderator note: Personally Identifiable Information removed] Client Version:…

Outlook | Web | Outlook on the web for business | Sign in
asked 2026-09-11T23:10:45.1466667+00:00
Lisa Garcia 0 Reputation points
edited an answer 2026-09-12T00:08:50.9833333+00:00
Teddie Dang 1,265 Reputation points Independent Advisor
1 answer

I think I need to work with an agent to be able to get into my computer

I need to work with an agent to get into my computer after a normal operating system upgrade would not allow me into my computer. Windows 11. Home edition.

Windows for home | Windows 11 | Install and upgrade
asked 2026-08-31T19:07:19.1933333+00:00
Derril Wright 0 Reputation points
commented 2026-09-12T00:05:05.86+00:00
Emma1-N 12,285 Reputation points Microsoft External Staff Moderator
1 answer

Mobile App - emails not syncing and not able to log in after deleting app

Hello, I have had my hotmail account for 20+ years, and never had an issue with the mobile app. Just a few days ago emails stopped syncing to the mobile app. I did all the trouble shooting recommended, deleted cache, removed my account, removed the app,…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-10T21:13:13.8366667+00:00
Diane 0 Reputation points
commented 2026-09-12T00:00:11.92+00:00
Emma1-N 12,285 Reputation points Microsoft External Staff Moderator
1 answer

not able to install any display driver and updates are not updating

around 4-5 days back my lappy got updated automatically and when it restarted it started on low resoultion and when i tried to open the nvidia app or setting a dialog box appeared saying (you are not currently using a display attached to an nvidia gpu)…

Windows for home | Windows 10 | Windows update
asked 2026-09-01T09:10:33.5233333+00:00
supriy vishnoi 0 Reputation points
commented 2026-09-11T23:58:47.9566667+00:00
Emma1-N 12,285 Reputation points Microsoft External Staff Moderator
1 answer

Print spooler breaks when opening Microsoft word

I've got a weird one that I can't solve and I'm hoping someone here has seen it before. On one Windows 11 PC, the Print Spooler service stops every single time Microsoft Word is opened. It doesn't matter if I open a document or just launch Word and leave…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-09-10T12:50:43.88+00:00
Phillipus Jonck 0 Reputation points
commented 2026-09-11T23:55:04.3866667+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

Can't add money to child account via familysafety app or website

This has happened repeatedly over the last few months. Last time I was able to get through to actual support to get a ticket opened to unblock this, but that avenue is apparently now closed. "Contact us at Microsoft support We’re having trouble…

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

195 questions
asked 2026-09-11T02:07:37.9766667+00:00
Paddy McDonald 0 Reputation points
commented 2026-09-11T23:54:17.93+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
2 answers

Embed a if formula with a sum formula

I want to embed a questions if B4 is empty return a 0 otherwise add all the correct cells in B6 thru Q6 compared to B4 thru Q4 otherwise show a 0

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-11T23:28:53.9833333+00:00
Ronnie Jordan 0 Reputation points
answered 2026-09-11T23:49:39.24+00:00
Marcin Policht 107K Reputation points MVP Volunteer Moderator