Can't add money to child account via familysafety app or website

Paddy McDonald 0 Reputation points
2026-09-11T02:07:37.9766667+00:00

This has happened repeatedly over the last few months. Last time I was able to get through to actual support to get a ticket opened to unblock this, but that avenue is apparently now closed.

"Contact us at Microsoft support

We’re having trouble processing your payment and we’d like to get it sorted out. Get more info

D1tqCS2UZU29Jcjg.8.755.4

Fri, 11 Sep 2026 01:55:57 GMT"

Both parents have tried using the Android App on their own accounts and I've tried using the familysafety.microsoft.com website.

Apparently MSFT doesn't want our kids to be able to pay for things in Minecraft....

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
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