A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Can't add money to child account via familysafety app or website
Paddy McDonald
0
Reputation points
This has happened repeatedly over the last few months. Last time I was able to get through to actual support to get a ticket opened to unblock this, but that avenue is apparently now closed.
"Contact us at Microsoft support
We’re having trouble processing your payment and we’d like to get it sorted out. Get more info
D1tqCS2UZU29Jcjg.8.755.4
Fri, 11 Sep 2026 01:55:57 GMT"
Both parents have tried using the Android App on their own accounts and I've tried using the familysafety.microsoft.com website.
Apparently MSFT doesn't want our kids to be able to pay for things in Minecraft....
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
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