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How to fix when acccount says "don't exist" but when create it says "log in"

I previously signed into a Microsoft account using my Gmail address. Now Microsoft says the account doesn't exist when I try to sign in or recover it, but when I try to create a new Microsoft account with the same Gmail address, Microsoft says the email…

Outlook | Web | Outlook.com | Email
asked 2026-09-15T10:37:50.4266667+00:00
Jayden Nguyen 0 Reputation points
answered 2026-09-15T11:20:40.34+00:00
GsN5034 - IA 76,990 Reputation points Independent Advisor
1 answer

Need Immediate Support for Microsoft Office Pro 2024 Plus Issues

I am having severe problems with my Microsoft Office Pro 2024 Plus (Product Key (Mod edit,first 20 digits of PII removed)-MKRPQ). I cannot often access the Microsoft applications, and when I do they do not function properly. This impacts my ability to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T19:12:02.18+00:00
Randy Janssens 0 Reputation points
edited the question 2026-09-15T11:20:36.9433333+00:00
Daniel-Vo 6,450 Reputation points Microsoft External Staff Moderator
2 answers

Add Azure Local Node

When we want add another node to existing azure local with two node then the new node should have same SBE version or when adding the new node will update the SBE automatically? In the article…

Azure Local
asked 2026-09-14T14:01:21.14+00:00
Handian Sudianto 7,461 Reputation points
commented 2026-09-15T11:20:34.09+00:00
Marcin Policht 107.9K Reputation points MVP Volunteer Moderator
2 answers

Restore free 5gb data one drive data whichis accidentally deleted

“I accidentally deleted files from my OneDrive Desktop folder and then emptied the OneDrive Recycle Bin. The files were deleted today. My OneDrive is a personal free 5 GB account. Can you check whether the permanently deleted files can still be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-15T10:45:17.7966667+00:00
Rohan Palande 0 Reputation points
answered 2026-09-15T11:20:02.87+00:00
DaveM121 931.9K Reputation points Independent Advisor
2 answers

Classic Outlook won't open after Office update 10 Sep 2026

Will not even open in safe mode - I don't like the 'new' outlook, please help! I've tried both repair types amd a complete new install, same problem. My PC will not revert back to the restore point, with the helpful message 'there has been an error'.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-11T07:30:17.2366667+00:00
Brian Roberts 0 Reputation points
commented 2026-09-15T11:19:00.2233333+00:00
Vikki-T 10,285 Reputation points Microsoft External Staff Moderator
2 answers

Moving account to another country

I need to move my account to Thailand from the US.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-15T05:58:43.69+00:00
Michael Lempenau 0 Reputation points
answered 2026-09-15T11:17:07.4366667+00:00
SD - IA 179.3K Reputation points Independent Advisor
2 answers

I have to keep signing in when commenting on MSN news articles

I sign onto MSN. I go to comment on an article and I have to sign in again. I want to comment on another article in the same session and I have to sign in AGAIN. And again, and again, and agian. This didn't happen previously - I used to sign in one and…

Microsoft Edge | Website issues | Windows 11
asked 2026-08-19T04:15:19.8866667+00:00
Carolyn Olesen 0 Reputation points
commented 2026-09-15T11:16:42.94+00:00
Vikki-T 10,285 Reputation points Microsoft External Staff Moderator
1 answer

Excel 2016 cannot open .xls file type after updating on win 11

Hello Support Team, We are experiencing a critical issue with Microsoft Excel after the recent security update. Environment OS: Windows 11 (Build 22631) Excel 2016 Standard Version: 16.0.5565.1001 Installation Path: C:\Program Files\Microsoft…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-15T09:09:22.8666667+00:00
Anh Tran 0 Reputation points
answered 2026-09-15T11:15:39.55+00:00
Helen Luu 2,865 Reputation points Independent Advisor
1 answer

Azure Virtual Desktop don´t visible to the Guest account

I build an Azure Virtual desktop environment, I created a security group, that allow the use of the AVD, for internal users, and guest users. The guest users when enter on https://windows,cloud,microsoft, they authenticate on the Microsoft with their…

Azure Virtual Desktop
Azure Virtual Desktop

A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

2,162 questions
asked 2026-09-15T10:51:22.5233333+00:00
Paulo Jorge Agripino 0 Reputation points
answered 2026-09-15T11:15:14.39+00:00
Marcin Policht 107.9K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

How Do I Find The Gift Card I Redeemed

Hello everyone, I am currently having trouble locating where to find the Xbox gift card that I redeemed. I checked my email and my Microsoft account, but I can't find it anywhere. I

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,344 questions
asked 2026-05-28T11:18:19.28+00:00
Mystery guy 35 Reputation points
commented 2026-09-15T11:11:41.2733333+00:00
Vikki-T 10,285 Reputation points Microsoft External Staff Moderator
2 answers

how to install LOGITECH C270 HD WEBCAM

I purchased a Logitech c270 HD WEBCAM - I cannot figure out how to install it , I've been trying different things for hours. I have been on Logitech site but they keep referring to windows. Can anyone help me - I have a meeting in the morning. Thanks in…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-15T10:33:19.3766667+00:00
Joan Magee 0 Reputation points
answered 2026-09-15T11:09:20.7566667+00:00
Ivan B 123.5K Reputation points Independent Advisor
2 answers

How to clear clipboard on EDGE

I have been using cut/paste dialog on private website (UWorld.com). The clipboard is currently stuck on a single word that I can't delete. How do I clear the clipboard?

Microsoft Edge | Website issues | Windows 11
asked 2026-09-11T19:17:13.3933333+00:00
Brooks Goodgame 0 Reputation points
commented 2026-09-15T11:00:44.6+00:00
Clary-N 16,010 Reputation points Microsoft External Staff Moderator
2 answers

Sound issue

My Win 11 Dell EBT2250 burps( Farts) when playing video's, usually musical video's and usually most often at the beginning of the video. I've tried most things. What is the problem?

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-11T12:53:20.7866667+00:00
Kitchen PC 0 Reputation points
commented 2026-09-15T10:57:28.5766667+00:00
Clary-N 16,010 Reputation points Microsoft External Staff Moderator
1 answer

Windows 11 keyboard input occasionally becomes corrupted, but a low-level keyboard hook appears to "reset" it

I'm trying to determine whether I've encountered a Windows 11 keyboard/input-stack issue rather than a hardware or keyboard-driver problem. The symptom was intermittent: the S key would sometimes behave incorrectly in applications. In particular, an…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-03T07:07:30.5733333+00:00
Tatiana Mathis 0 Reputation points
commented 2026-09-15T10:57:05.21+00:00
Vikki-T 10,285 Reputation points Microsoft External Staff Moderator
2 answers

(Windows 11) Can print test-page but print jobs are automatically deleting since last Windows Update

Since last updating Windows 11, I am unable to print from either Microsoft Edge or Google Chrome, but I can print a test page from the printer settings. I am able to delete and add the printer as well, and again print a test page. I have followed…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-11T19:56:34.0733333+00:00
Ted Ross Stock 0 Reputation points
commented 2026-09-15T10:56:17.18+00:00
Clary-N 16,010 Reputation points Microsoft External Staff Moderator
1 answer

I have a Surface Labtop and I have a mechanical issue with my labtop. It is stopping me from retrieving my files. It is requiring me to have my 48 digit BIT LOCK key. Who can assist?

I have a Microsoft Surface Laptop. Recently my laptop was damaged and I need to retrieve my files. In my attempt to do so, I'm being prompted to provide my 48 digit Bit Lock key. I do not have this key. I do have the KEY ID for my laptop. Can you direct…

Surface | Surface Laptop | Safety and security
asked 2026-09-11T20:15:11.6366667+00:00
Mike Georgia 0 Reputation points
commented 2026-09-15T10:54:40.17+00:00
Clary-N 16,010 Reputation points Microsoft External Staff Moderator
2 answers

Why does my 144hz monitor only go up to 75.1hz when i connect my asus vivobook go 15 laptop up to my monitor?

So i got an asus monitor and asus laptop, my monitor is 144hz and i have the gaming mode activated to overclock to 120fps, however i cannot see the option to switch to 120hz from the setting menu, what do i do? the hdmi i use is the same one i use on my…

Windows for home | Windows 11 | Display and graphics
asked 2026-09-11T20:28:20.6633333+00:00
Hagen Pond 0 Reputation points
commented 2026-09-15T10:53:25.3933333+00:00
Clary-N 16,010 Reputation points Microsoft External Staff Moderator
0 answers

Unable to sign up for azure for students

I am unable to sign up for azure for students due to this email domnain issue anybody can solve this? Due to this i am unable to practice hands on from erlier 4-5 months

Azure | Azure Training
asked 2026-09-15T10:50:00.72+00:00
Rehan Shaikh 0 Reputation points
3 answers

already paid still asking for payment

I have been using family for a few years, and have switched to basic, because its just me now. It still keeps asking me for payment. How do I fix that i do still have the code i purchased.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-15T10:09:35.13+00:00
peter chambers 0 Reputation points
answered 2026-09-15T10:47:34.9566667+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
3 answers

locked out of my dell win11 laptop

I did something to my dell win11 laptop, (trying to delete a user account that injected itself and now won't let me delete it or control it - despite properties/security give me control over everything). Now when I try to sign in it says something like…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-08-29T18:13:24.69+00:00
Robert Dore 0 Reputation points
commented 2026-09-15T10:46:18.7266667+00:00
Clary-N 16,010 Reputation points Microsoft External Staff Moderator