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51 answers One of the answers was accepted by the question author.

Keyboard stopped working on Surface pro 8. Why?

So I take my surface pro 8 and the keyboard doesnt work or charge the pen, though it did an hour ago. I tried going to uefi but the keyboard still work. I updated it and it still wont work. My microsoft virtual keyboard also stopped popping up when I…

Surface | Surface Pro | Performance and maintenance
asked 2023-03-12T21:37:29+00:00
Anonymous
51 answers

Surface Laptop # Bluetooth drops out intermittently

I have a Surface Laptop 3 and im using the Microsoft ARC Mouse and Microsoft Designer Keyboard The Bluetooth connection to both these devices drops out intermittenly for around 10 seconds When it reconnects the Bluetooth icon appears in the icon tray…

Surface | Surface Laptop | Power and battery
asked 2020-01-07T21:57:31+00:00
Anonymous
51 answers

Surface book 2 15 inch 256G super low wirte speed

My surface book 2 (15 inch, i7, 16G, 256G ssd) shows high read speed (~3000 mb/s), but super low write speed (~330 mb/s).  I returned my 1st one due to this super low write speed, but 2nd one also show almost same benchmark speed. Based on other…

Surface | Surface Book | Power and battery
asked 2017-12-18T02:23:09+00:00
Anonymous
51 answers

Screen flicker and ghosting

My surface pro 4 developed a horizontal line across the top of the screen, and then ghsot windows appeared of closed boxes during use, to the extent where the screen became unreadable and a restart was needed. My device warranty expired in April, and i…

Surface | Surface Pro | Display and screen
asked 2017-06-21T11:24:18+00:00
Anonymous
51 answers One of the answers was accepted by the question author.

Phantom Touch and Touch Dead Zone on Surface Pro 3

Hi all, I purchased a Surface Pro 3 (i5, 128 GB) 8 months ago (8/14) and had not any problem with it for 4 months. But one day (after some updates I think) the pen stopped working and I thought the batteries are drained. So I replaced them all (the…

Surface
Surface

The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.

125 questions
asked 2015-04-02T16:12:19+00:00
Anonymous
51 answers

Surface Pro 6 i7 1TB Battery Drain from 100% to 74% when turned off

I seem to be plagued by a battery drain issue with the Surface Pro 6. Here is a quick rundown: 7/6/19 I bought a Surface Pro 6 i7 1TB. This device turned out to have a defective screen so I took it in for a replacement on 7/27. 7/27/19 I am assigned…

Surface | Surface Pro | Power and battery
asked 2019-08-17T18:12:04+00:00
Anonymous
50 answers

How do I stop Teams items appearing in Quick Acess when I am SAVING (using Save As) a Word or Excel document?

Every time I try to use the Save As feature to save a Word or Excel document, Teams channels appear in the Quick Access area. I don't want these items to appear. This just started happening last week. Normally the folders I have added to Quick access…

Microsoft 365 and Office | Word | For business | Windows
asked 2024-10-15T14:01:11+00:00
Anonymous
50 answers

User content migrated. Cannot access disabled item. (OneDrive ERROR)

Noticed on 9/27/24 I'm receiving the following error via web browser (Chrome and Edge), as well as the iOS app: "User content migrated. Cannot access disabled item." I can only see some of my files in the Recents view, but none of them open.…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2024-09-28T17:54:19+00:00
Anonymous
50 answers One of the answers was accepted by the question author.

Copilot not creating presentations from word documents...

Hi, I recently purchased a subscription for copilot pro. All my office apps are up to date and I can see the copilot button in the ribbon. The issue I am having is that copilot won't create a presentation in powerpoint form a file - it has no idea what…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2024-01-22T01:32:44+00:00
Anonymous
50 answers

Excel won't print more than one copy

Friends, I just downloaded MS Office 365 for Mac. Excel will not let me print more than one copy of a spreadsheet. I spent time on the phone with Canon trying to resolve the issue (I have Canon printers). It is not a Canon issue (they said). Note: I…

Microsoft 365 and Office | Excel | Other | MacOS
asked 2024-01-10T14:37:04+00:00
Anonymous
50 answers

Error code 29 when starting O365

I get this message every time I start Word or Excel and enter my valid email account name: Apps show correct account when I acknowledge and enter program.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2023-12-05T02:59:44+00:00
Anonymous
50 answers

Sharepoint Thumbmail not diplaying - Reserved

Hi all, I don't know what has happened. It was working fine and then with no reason stopped.  I was using powerapps to upload some pictures for the list items into Thumbmail / Image column. It was working fine. Now it doesn't. And even when I try to add…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2023-09-25T13:13:37+00:00
Anonymous
50 answers

Unable to complete the verification check on my payment method

Hello, I'm trying to start my Office E3 trial but I keep getting this message when going to Start Trial: Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time. If the problem doesn't go…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2023-10-02T14:30:28+00:00
Anonymous
50 answers One of the answers was accepted by the question author.

Access version 2201 problem with laccdb

Hi! I have a problem when closing Access program since Access version 2201 (26th January 2022). There is still a "record-locking informations" laccdb not closing (and that results in several other errors as well like accdb is not opening again…

Microsoft 365 and Office | Access | For business | Windows
asked 2022-01-31T10:47:34+00:00
Anonymous
50 answers

Onedrive.com Error Code 103

I recently updated the password on my account, but now I am unable to access my files on OneDrive. When I sign in on the web, I get the error message "Something went wrong. Error code: 103" and the page just reloads endlessly. Similarly, I am…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2022-01-19T14:57:31+00:00
Anonymous
50 answers

Printing Envelopes in Word - Blank Page Printing After

Using Word 2016 Printing form letters and envelopes is a large part of my job. For years I've been able to go to the mailings tab, select envelopes, have the address extracted from the letter and print the envelope no problem. As of this week, every time…

Microsoft 365 and Office | Word | Other | Windows
asked 2022-03-17T16:24:50+00:00
Anonymous
50 answers

535: 5.7.3 Authentication unsuccessful

Hello, I have an issue when using an O365 account and sending emails from an application. The application has been suitable to use tls/starttls, port 587, ect. When entering an email account and password, the following message occurs: "535: 5.7.3…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2020-04-16T10:47:36+00:00
Anonymous
50 answers

*New Feature* Create Animated GIFs using PowerPoint

Hello Insiders 👋 My name is Aimee, and I'm a PM in the Office Graphics team. Have you ever had an idea for an animated GIF but didn't know where to get started? With the new feature Export/Save As Animated GIF, you can now create your ideas in…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2019-12-27T23:30:53+00:00
Anonymous
50 answers

one drive error "your onedrive folder can't be created in the location you selected"

I have this error "your onedrive folder can't be created in the location you selected" I had onedrive working fine on my computer for a long time then over the weekend it stopped working and now I have this error. I have tried the following …

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2019-11-19T10:19:58+00:00
Anonymous
50 answers

MS Project 2016 not saving custom field.

Is anyone aware of an issue with MS Project 2016 where a custom field is not being saved? The field is a flag one and is displayed as an image. If the value of the field is changed and the file is saved, when the file is re-opened the value has been…

Microsoft 365 and Office | Access | For home | Windows
asked 2018-11-30T07:02:00+00:00
Anonymous