984 questions
984 questions with Surface | Surface Book | Power and battery tags
2 answers
Power Lid button missing in my pc
I done use command of Microsoft to fix it but can't fix problem. This comment (powercfg -attributes SUB_BUTTONS 99ff10e9-0bdb-43f2-9a98-17f7b86b7a00 -ATTRIB_HIDE)
Surface | Surface Book | Power and battery
asked
2026-09-05T11:01:07.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 34%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
prarnith chann
0
Reputation points
commented
2026-09-09T10:44:57.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,535
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Book 1 does not recognize battery 1
Surface Book 1 does not recognize battery 1 after battery replacement.
Surface | Surface Book | Power and battery
984 questions
asked
2026-08-18T16:10:47.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 2%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
P Donovan
0
Reputation points
edited an answer
2026-08-19T02:19:24.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
2 answers
My Surface Book 2 is swelling
I noticed that my surface books screen/pc-part is not flat anymore and i have found out its because the battery is swelling. what do i do
Surface | Surface Book | Power and battery
984 questions
asked
2026-07-31T16:33:01.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 71%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Johannes Larsen
0
Reputation points
answered
2026-07-31T19:19:42.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
106K
Reputation points
Independent Advisor
2 answers
Best practices to maximize Surface battery lifespan?
What are the recommended settings and charging habits to maintain the long-term battery health of a Microsoft Surface device? Are there any official Microsoft recommendations regarding Battery Smart Charging, charging limits, or keeping the device…
Surface | Surface Book | Power and battery
984 questions
asked
2026-07-13T08:07:20.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 90%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Monishwar Reddy Vardireddy
0
Reputation points
answered
2026-07-13T10:35:30.0066667+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
3 answers
Surface Book 1 Battery 1 at 0% and not charging
Battery 1 (tablet) on my Surface Book 1 is remaining at 0% and not charging. Battery 2 (keyboard) is charging just fine. However, due to the issue with battery 1, my surface book 1 will randomly shut off. I have tried the following steps which did not…
Surface | Surface Book | Power and battery
984 questions
asked
2026-06-03T18:24:39.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 41%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Charlie Starke
0
Reputation points
answered
2026-06-04T12:22:27.2633333+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
2 answers
Weirdness with Battery 1 on Surface Book 3
My Surface Book 3 recently developed a weird problem. Battery 2 charges just fine,.but Battery 1 will no longer charge when connected to the keyboard (how I strongly prefer using it). Moreover it will only charge in one direction: that is it will charge…
Surface | Surface Book | Power and battery
984 questions
asked
2026-05-21T18:43:27.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 57.99999999999999%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
Hannah Trower
0
Reputation points
answered
2026-05-22T09:00:29.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
28,115
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Book Doesn't Hold Charge
If unplugged, even with a 100% battery life, my Surface Book's charge gets drained within minutes. The battery simply doesn't hold a charge. I have done all the troubleshooting steps, Windows update, and battery optimization, but nothing works. How do I…
Surface | Surface Book | Power and battery
984 questions
asked
2026-04-10T19:01:39.08+00:00
Alavi-1313
0
Reputation points
commented
2026-04-14T08:15:07.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,735
Reputation points Microsoft External Staff
Moderator
2 answers
surface book 1835 keyboard won't charge
battery inop need a replacement surface book 1835 keyboard, does Microsoft sale replacement
Surface | Surface Book | Power and battery
984 questions
asked
2026-04-02T01:52:42.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 30%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Noel Shorts
0
Reputation points
answered
2026-04-02T08:21:12.64+00:00
Clary-N
15,735
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Surface Book 3 15-inch experiences power drain when using 1798 power supply
Surface Book 3 15-inch battery drains during gaming on discrete GPU with 1798 power supply Could this be related to the system? Can a system update resolve this issue?
Surface | Surface Book | Power and battery
984 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 51%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EX%3C/text%3E%3C/svg%3E)
3 answers
SURFACE BOOK 2 BATTERY 1 NOT CHARGING
MY SURFACE BOOK 2 BATTERY 1 NOT CHARGING, BATTERY 2 CHARGING IS OK, HAVE TRIED SEVERAL SUGGESTION ON HOW TO REPAIR THE PROBLEM BUT STILL THE PROBLEM REMAIN UNSOLVED
Surface | Surface Book | Power and battery
984 questions
asked
2026-02-09T07:17:18.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 94%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
Wilson Locsin
0
Reputation points
answered
2026-02-09T13:49:31.54+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
1 answer
Surface Book 3 screen battery drains
Surface Book 3 screen battery drains while other battery is 100% and surface is connected to charging power. It drains to 0% and then I have to reset it and then it starts charging screen battery. Is there help for this? I have checked drivers and…
Surface | Surface Book | Power and battery
984 questions
1 answer
surface book 3 drains battery even when plugged in while using nvidia gpu
I really want to utilize my Nvidia GPU and when I start using it even when the laptop is plugged in it starts to drain the battery and in an hour or so the battery reaches low levels and this the Nvidia GPU stops working. What ever app that required the…
Surface | Surface Book | Power and battery
984 questions
asked
2025-10-19T04:23:43.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 34%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Maverico1730
0
Reputation points
edited a comment
2026-01-22T09:42:36.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 97%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
zopic
0
Reputation points
2 answers
How to charge the battery on a Microsoft Surface Book
My Microsoft Surface Book won't power ON. Other forums where I researched the issue stated that I probably need to recharge the battery. But it doesn't tell me how to do that. Thanks for your help, SweetTasha
Surface | Surface Book | Power and battery
984 questions
asked
2026-01-15T02:06:58.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 91%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Phillip Richcreek
990
Reputation points
commented
2026-01-17T08:44:31.9933333+00:00
Clary-N
15,735
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
adapter connected but not charge my laptop
Laptop adapter ( charger ) connected but not charge my laptop
Surface | Surface Book | Power and battery
984 questions
asked
2025-11-24T05:20:43.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 9%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
IT Support
20
Reputation points
accepted
2025-11-24T05:21:06.64+00:00
IT Support
20
Reputation points
1 answer
I need a schematic for my Surface Book i7
I need a schematic for my Surface Book i7. It is literally falling apart. The screen is detaching. I'm hoping to get it repaired, but would like to understand it better first, since I am out of the country, currently in the EU. Does anyone have the…
Surface | Surface Book | Power and battery
984 questions
asked
2025-11-05T16:05:29.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 45%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dr. Angela Koponen
0
Reputation points
edited an answer
2025-11-05T17:15:10.3366667+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
1 answer
My battery expanded in my Notebook and popped open the cover. This is not good
Good afternoon. My Surface battery expanded with a pop and opened the screen. It did not explode. I went directly to a computer tech and he told me to contact you immediately. Here I am. What to do?
Surface | Surface Book | Power and battery
984 questions
asked
2025-10-23T19:51:34.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 51%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Renler Wouldya
0
Reputation points
recommended
2025-10-24T16:04:14.42+00:00
Alison A
5,315
Reputation points Microsoft External Staff
Admin
3 answers
Surface Book Detachment Issue
I have been trying to detach my keyboard from the display so I am able to use it as a tablet. The battery says it is at 99% so there should be sufficient power yet when I select the detach button on the keyboard or on the screen it says there is…
Surface | Surface Book | Power and battery
984 questions
asked
2025-10-07T19:40:28.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 60%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alex Scampini
0
Reputation points
answered
2025-10-08T12:11:28.47+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
5 answers
Surface Book 2 won't use dGPU, even with disabled Intel GPU
Hi, I got an SB 2 with i7, 16GB and the GTX. Both GPUs are shown in the device manager. If I disable the Intel GPU - which means there is only my GTX activted - the screen output of windows gets laggy and my screensaver is doing like 2fps. It seems like…
Surface | Surface Book | Power and battery
984 questions
asked
2019-04-12T15:20:40+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited an answer
2025-09-18T09:53:19.9466667+00:00
_AW_
69,121
Reputation points
Volunteer Moderator
0 answers
I do not recognise a Guest checkout order number
Guest checkout G order number on an inactive company credit card - Is it possible to identify the delivery name ? - Thanks
Surface | Surface Book | Power and battery
984 questions
asked
2025-08-26T09:12:33.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
James Henderson
0
Reputation points
asked
2025-08-26T09:12:33.38+00:00
James Henderson
0
Reputation points
1 answer
surface book 2 - batteries replacement
how should I proceed to replace the batteries of my surface book 2?
Surface | Surface Book | Power and battery
984 questions
asked
2025-07-13T17:27:50.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 6%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
Lotfi ESSAKALLI
0
Reputation points
answered
2025-07-13T18:15:42.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
nobuko c
125.1K
Reputation points
Independent Advisor