surface book 1835 keyboard won't charge

Noel Shorts 0 Reputation points
2026-04-02T01:52:42.25+00:00

battery inop need a replacement surface book 1835 keyboard, does Microsoft sale replacement

Surface | Surface Book | Power and battery
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  1. Clary-N 15,745 Reputation points Microsoft External Staff Moderator
    2026-04-02T08:21:12.64+00:00

    Hi Noel Shorts,

    For the Surface Book model 1835, Microsoft doesn’t sell the keyboard/base or its battery as a standalone replacement. The supported option is to use the Surface service and repair process as per guided above by the Q&A Assist, where available repair or replacement options can be checked based on the device’s status.

    If you prefer in‑person support, you can also bring the device to a Microsoft‑authorized service provider, who can help assess the keyboard/base and advise on next steps.

    I hope this helps get your device back up and running soon.

    Thank you for your patience and understanding.

    Best regards.

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  2. AI answer

    2026-04-02T01:52:54.14+00:00

    Microsoft does not list the Surface Book (model 1835) keyboard/base battery as a separate customer-replaceable part in the provided material. When the battery or power components in a Surface device or its power accessories no longer work, the documented path is to use Microsoft’s service and repair process rather than buying an internal battery or keyboard/base assembly directly.

    For a Surface Book with an inoperative keyboard/base battery, the supported options are:

    1. Use Microsoft’s device service and repair:
    2. If the issue is with the external power supply/charger rather than the keyboard/base itself:
      • If troubleshooting does not fix the charger, replace the power supply via the same device service page or by purchasing a genuine Surface power supply from the Microsoft Store or authorized retailers, as described in the power-supply guidance.

    If the Surface Book is owned by an organization, Surface service should be arranged through the business/education service options referenced in the documentation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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