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Unknown Charge

On 09/09/26. I have a charge on my credit card ending in #...3563 with a description of Microsoft-G**[Moderator note: Personally Identifiable Information removed]** and have been charge amount of $791.87. What was it for?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-09T22:58:10.5433333+00:00
Kent Steves 0 Reputation points
edited an answer 2026-09-10T18:57:14.07+00:00
Daniel-Vo 6,355 Reputation points Microsoft External Staff Moderator
1 answer

Get a Refund on Download of Windows 10/11 Pro

I tried to use Windows with Parallels on my Mac and it is freezing my computer. I would like a refund.

Windows for home | Windows 11 | Microsoft Store
asked 2026-09-10T18:15:30.4566667+00:00
Don Palmire 0 Reputation points
answered 2026-09-10T18:56:21.0366667+00:00
Igor Leyko 112.2K Reputation points Independent Advisor
3 answers

Need a refund for a charge I did not authirozed

I need to know how I can get a refund for 99.00 that I did not authorized

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T18:15:49.5933333+00:00
Jose Jimenez 0 Reputation points
answered 2026-09-10T18:53:48.8266667+00:00
paulr0511 48,455 Reputation points Independent Advisor
1 answer

Microsoft office subscription

Dear sir/madam; I hope you’re doing well. I have purchased a free trial for Microsoft office back in mid July. In early August I went onto my account to cancel it, but it said I have no subscriptions or payments, so I assumed that the subscription was…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T18:10:36.8033333+00:00
Amelia Pacucha 0 Reputation points
answered 2026-09-10T18:51:56.7+00:00
Jeronimo Fuerte 45,760 Reputation points Independent Advisor
3 answers

OneNote notes disappeared on Ipad & Web and says "page not yet available" pls help

OneNote for iPad shows ‘Page not yet available’ for multiple existing pages. OneNote Web shows those same pages but embedded PDF content says ‘Content not yet available.’ Other pages and handwriting are syncing correctly. The iPad has 8.52 GB of OneNote…

Microsoft 365 and Office | OneNote | For home | iOS
asked 2026-09-10T16:49:22.39+00:00
Tsho 0 Reputation points
commented 2026-09-10T18:49:35.5233333+00:00
John Jefferson Doyon 87,320 Reputation points Independent Advisor
3 answers

Error code 0xA00F4243 Camera reserved by another app

I am unable to use my laptop camera with Zoom Troubleshoot Camera App error code 0xA00F4243 <Moved from: Windows for business/Windows Client for IT Pros/Devices and deployment/System management components>>

Windows for home | Other | Apps
asked 2026-02-02T15:36:23.5033333+00:00
Moshe Newman 30 Reputation points
answered 2026-09-10T18:49:01.1033333+00:00
muhammad daffa firdaus 0 Reputation points
3 answers

Token Generation failed

Hi Team, Token generation using username and password works but not with "Client_credentials" Geting below error. { "error": "invalid_scope", "error_description": "AADSTS70011: The provided request must…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2021-03-25T17:41:12.583+00:00
Radha Rajendran 61 Reputation points
commented 2026-09-10T18:42:47.8+00:00
BUI NAM NHAT* 0 Reputation points
2 answers One of the answers was accepted by the question author.

I was hacked on the 8th/9th -

I have found when and where the emails were sent. I have not received any emails since. I have reset my pass word. closed and re opened my account as advised on your website. Still no emails! How do I get my mail back and find my old emails please?

Outlook | Web | Outlook.com | Email
asked 2026-09-10T18:34:33.4133333+00:00
emily may wilson 20 Reputation points
accepted 2026-09-10T18:37:10.4433333+00:00
emily may wilson 20 Reputation points
2 answers

Defederate account from Godaddy

Hello! How can I defederate email accounts from Godaddy and use directly Microsoft services tell me please?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-02T20:49:23.1766667+00:00
Igor Oltin 'Fincrew Team' 0 Reputation points
commented 2026-09-10T18:36:49.26+00:00
John Muoio 0 Reputation points
2 answers

I completed my az 500 exam on aug 31st . But since the day I completed the exam I dont see the option of sharing the online verifiable certificate to the external media or download the certificate

Microsoft Certified: Azure Security Engineer AssociateA26BP5-425EFDAug 31, 2026Sep 1, 2027Microsoft Certified: Azure Security Engineer AssociateA26BP5-425EFDAug 31, 2026Sep 1, 2027

Community Center | Not monitored
asked 2026-09-10T14:47:50.4133333+00:00
chidambaram v 0 Reputation points
answered 2026-09-10T18:36:24.4433333+00:00
Julian Sharp 42,946 Reputation points
1 answer One of the answers was accepted by the question author.

Sync error on Onedrive

This has been going on for over 6 weeks and I have not been able to find a solution that works. I deleted a few hundred old files and Onedrive sent an alert asking that I confirm the deletion. The problem was that there was no way to confirm and now I am…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T16:09:18.66+00:00
Philip LoGiudice 40 Reputation points
commented 2026-09-10T18:35:30.78+00:00
Philip LoGiudice 40 Reputation points
2 answers

Resetting my HP computer

Hi, I accidentally set up my HP computer with the wrong Microsoft account. How do I start over again? I can't sign into the one I signed in with originally, because it was misspelled.

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-10T17:57:00.7633333+00:00
Lev HaTorah Academy 0 Reputation points
commented 2026-09-10T18:30:20.34+00:00
EmilyS726 266.1K Reputation points Independent Advisor
1 answer

One drive personal vault cannot be accessed

cannot access personal vault in one drive. i get a render error. i have tried several times, cleared my cache, signed out and signed back into onedrive, restarted my windows laptop and opened in a private window with the same result.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-05T12:59:04.4466667+00:00
sweyman 15 Reputation points
commented 2026-09-10T18:27:03.6133333+00:00
sweyman 15 Reputation points
1 answer

Deliverability Issues sending from my Outlook

Hi There, I'm having a deliverability issue sending from my Outlook.com account to Gmail. Messages are successfully delivered to Gmail but are consistently being placed in the Gmail Spam folder. The message passes SPF, DKIM, and DMARC authentication at…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-10T17:35:18.09+00:00
Genevieve Li 0 Reputation points
answered 2026-09-10T18:26:00.4+00:00
Jeronimo Fuerte 45,760 Reputation points Independent Advisor
1 answer

Skype credit refund

I am an EU customer and I have an unused Skype Credit balance remaining on my account. Since Skype has been retired, I would like to request a refund of the unused balance. Please process the refund to the original payment method, or advise me of the…

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-09-10T15:19:46.59+00:00
Jose Antonio Vega 0 Reputation points
answered 2026-09-10T18:24:36.8+00:00
Ruwim.B 6,900 Reputation points Volunteer Moderator
1 answer

Azure VPN (basic) P2S won't connect using IKEv2

I have an Azure VPN (Basic SKU) that has been working fine using SSTP for Point-to-site connections. I tried following the steps in migrate your VPN gateway (Option 1) to migrate to IKEv2. However, the new VPN client never connects - it just sits at…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,173 questions
asked 2026-09-09T20:14:37.6966667+00:00
Adam 0 Reputation points
commented 2026-09-10T18:06:25.4166667+00:00
Adam 0 Reputation points
2 answers

Teams Taskbar

I'm using a PC and want Teams to stay as an icon in my task bar. How do I do that?

Microsoft Teams | Microsoft Teams for business | Settings | Other
asked 2026-09-10T17:29:33.52+00:00
Marie VERNA 0 Reputation points
answered 2026-09-10T18:02:37.9133333+00:00
Hendrix 1,005 Reputation points Independent Advisor
0 answers

Microsoft Store not paying out, cannot contact support.

The AI will not let me enter my problem in the input box when I click the support button in the AI pane that comes up. Can someone help me with this, I will tell the problem below?? My Microsoft Store apps are selling, but I am not getting the payouts…

Microsoft Partner Center | Other
asked 2026-09-10T17:57:14.5766667+00:00
t3m3d 0 Reputation points
2 answers

Microsoft 365 plan is being applied to the wrong email address/account

Is there any way to speak to, email or chat with a live person? I am paying for a Microsoft 365 personal plan. I have a new email address. it is showing that I only have a free account. My annual subscription was charged in July. I think the plan is…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T19:08:44.1433333+00:00
Diane Lockett 0 Reputation points
answered 2026-09-10T17:56:04.4166667+00:00
Lucus-V 12,705 Reputation points Microsoft External Staff Moderator
1 answer

Internal IP Address Changing on an Azure Container Instances

One of my Azure Container Instances is acquiring a new internal IP address after being online for 24+ hours. The Activity Logs show no sign of the container stopping. Why would the container acquire a different IP address? This is really annoying because…

Azure Container Instances
Azure Container Instances

An Azure service that provides customers with a serverless container experience.

799 questions
asked 2026-09-10T14:10:36.0866667+00:00
LIGEngelsen 75 Reputation points
commented 2026-09-10T17:47:49.7966667+00:00
LIGEngelsen 75 Reputation points