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Microsoft 365 Word doesn't work

My Microsoft 365 Word is slow to open files from OneDrive, then disappears with a circle going round when you try to edit. I have spent hours over two days following instructions from bots and none have worked. I need a person to call me to fix this.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-11T23:57:43.36+00:00
Shelley Smith 0 Reputation points
answered 2026-09-12T03:01:57.2866667+00:00
GsN5034 - IA 76,475 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

intel bay trail soc package 32 bit driver

pipo x8 video audio stopped after win update. pls find intel bay trail soc package 32 bit for driver installation; i cannot find in internet. tks

Windows for home | Windows 10 | Windows update
asked 2026-09-12T00:31:36.4866667+00:00
mary li 0 Reputation points
commented 2026-09-12T03:01:47.2133333+00:00
mary li 0 Reputation points
1 answer

Azure Database for MySQL Flexible Server: Dedicated diagnostic setting still sends MySqlAuditLogs to AzureDiagnostics

I am using Azure Database for MySQL Flexible Server and want to send MySqlAuditLogs and MySqlSlowLogs to resource-specific Log Analytics tables instead of the legacy AzureDiagnostics table. I configured the diagnostic setting as follows: az monitor…

Azure Database for MySQL
Azure Database for MySQL

An Azure managed MySQL database service for app development and deployment.

1,276 questions
asked 2026-09-11T06:09:38.36+00:00
Zafar Shaikh 0 Reputation points
answered 2026-09-12T02:58:06.02+00:00
Allan Solomon Mejia 8,000 Reputation points
1 answer

Apple Music App Installed from Microsoft Store No Longer Working on Windows 11, found issue after two days

after two days of testing all things, local windows 11 health of all apps and files, firewall and defender settings, found the issue with Apply Music, iTunes, Apple TV and all come down to one thing, Apple music can sign in online, but not on the app on…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-09-10T12:45:35.3666667+00:00
Peter Farrar 0 Reputation points
commented 2026-09-12T02:56:44.9433333+00:00
Hendrix-V 18,605 Reputation points Microsoft External Staff Moderator
1 answer

my computer can't play hevc video

i downloaded videos from my cell phone to my PC, but found they are hevc format and I can't play.

Windows for home | Previous Windows versions | Music, photos, and video
asked 2026-09-12T02:55:13.2166667+00:00
Jean Sun 0 Reputation points
answered 2026-09-12T02:55:25.1733333+00:00

AI answer

4 answers One of the answers was accepted by the question author.

Unable to access CoPilot

All of a sudden I have been unable to access Copilot, and it just gives me this message (see screenshot below). I have rebooted my laptop to find no difference, and I've followed the troubleshooting instructions which returned no error for Copilot…

Windows for home | Other | Apps
asked 2026-09-09T23:47:07.95+00:00
KirstyH 20 Reputation points
accepted 2026-09-12T02:53:11.19+00:00
KirstyH 20 Reputation points
2 answers

outlook error message Ox800CCC0E

I am not receiving emails on my PC and keep getting outlook error message Ox800CCC0E

Microsoft 365 and Office | Other
asked 2026-09-12T01:29:16.9366667+00:00
Graham Rock 0 Reputation points
answered 2026-09-12T02:53:06.02+00:00
SD - IA 178.9K Reputation points Independent Advisor
3 answers

Your device ran into a problem when booting up games which require anti cheats such as vanguard and battleye

I have been having issues recently when trying to play games which require anti cheats like Vanguard and now battleye where after playing the game for a couple minutes it closes my pc and gives me the 'your device ran into a problem message' I've tried…

Windows for home | Windows 11 | Gaming
asked 2026-09-07T13:55:22.5266667+00:00
Lewis F 0 Reputation points
edited a comment 2026-09-12T02:49:03.3933333+00:00
GsN5034 - IA 76,475 Reputation points Independent Advisor
1 answer

Azure Monitor CPU and Memory Percentage metrics stopped reporting for App Service Plan

The issue reproduces directly in Azure Portal Metrics Explorer and through the Azure Monitor CLI/API. For the affected S3 Linux App Service Plan, both CPU Percentage (Average) and Memory Percentage (Average) show -- with no datapoints, even with Last 1…

Azure Monitor
Azure Monitor

An Azure service that is used to collect, analyze, and act on telemetry data from Azure and on-premises environments.

4,010 questions
asked 2026-09-11T05:21:59.6033333+00:00
Suresh Panthangi 21 Reputation points
answered 2026-09-12T02:48:05.54+00:00
Allan Solomon Mejia 8,000 Reputation points
2 answers

add phone number to account

I want to add phone number to existing account * how do I do this........................................

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-12T02:09:20.5033333+00:00
A E 0 Reputation points
answered 2026-09-12T02:41:12.63+00:00
EmilyS726 264.9K Reputation points Independent Advisor
3 answers

emails won't open on android phone outlook

Suddenly emails on my android phone will not open. New emails, old emails, sent or inbox, clicking on an email does not open the message, just a flicker and then the email list remains. Outlook emails are fine on my laptop

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-08-27T16:56:31.2633333+00:00
Gardiner, Katheleen 0 Reputation points
commented 2026-09-12T02:40:45.43+00:00
Hornblower409 14,690 Reputation points
1 answer

cancel my complete subscription

Hi there I bought a surface pro tablet with the complete subscription . But after finding out it doesn't include the other items in the bundle (keyboard, mouse), I want to cancel. But when I call your Canadian number it tells me to go to…

Surface | Surface Pro | Safety and security
asked 2026-09-11T20:12:52.53+00:00
Mehran Malek 0 Reputation points
commented 2026-09-12T02:39:32.03+00:00
Mehran Malek 0 Reputation points
1 answer

Unreadable Pin on MS365 Military Appreciation Edition

I purchased Military Appreciation Edition Microsoft 365 Family 12 Month Subscription thru https://www.shopmyexchange.com/. Much of the code peeled off and is unreadable. How do I contact Microsoft and/or redeem the code or get a replacement?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-11T21:03:04.32+00:00
KM Woods 0 Reputation points
edited the question 2026-09-12T02:38:51.3766667+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

Azure DevOps Services: GitHub Connection Issue — Integration Fails Starting September 7, 2026

Problem description I am experiencing an issue with connecting an Azure DevOps Services project to GitHub Enterprise Cloud. The integration was not successful ever. The support case mentions an error occurring during the setup, but no specific error…

Azure DevOps
asked 2026-09-11T12:19:24.26+00:00
Harsh Bhavsar 0 Reputation points
edited an answer 2026-09-12T02:38:43.4633333+00:00
Allan Solomon Mejia 8,000 Reputation points
1 answer

Azure AI Foundry Code Interpreter: How to delete `assistant-*` `uri_file` datasets created from Files API uploads?

We are implementing Azure AI Foundry Agents with the Code Interpreter tool, based on the Microsoft documentation: https://learn.microsoft.com/en-us/azure/foundry/agents/how-to/tools/code-interpreter?pivots=python Our application uploads a CSV/XLSX file…

Foundry Agent Service
Foundry Agent Service

A fully managed platform in Microsoft Foundry for hosting, scaling, and securing AI agents built with any supported framework or model

115 questions
asked 2026-09-11T12:01:58.34+00:00
Amol Garse 0 Reputation points
edited an answer 2026-09-12T02:38:12.5766667+00:00
Allan Solomon Mejia 8,000 Reputation points
1 answer

MAI-Transcribe-2 (public preview): data residency, retention, and DPA coverage

We are evaluating MAI-Transcribe-2 through the Fast Transcription enhancedMode API for clinical documentation in the EU, against a Speech resource in North Europe. The docs state this is public preview, provided without an SLA and not recommended for…

Azure Speech in Foundry Tools
asked 2026-09-11T11:57:49.97+00:00
Adrian Dumitrescu 0 Reputation points
edited an answer 2026-09-12T02:36:29.8766667+00:00
Allan Solomon Mejia 8,000 Reputation points
1 answer

Azure communication Service-OTP based

Dear Team, I have a new requirement from one of my customers, the have their own mobile number, now they want to sent the OTP to that mobile number for their own custom build application. When a user wants to login/modify or do some change i the…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,793 questions
asked 2026-09-11T11:55:41.1533333+00:00
Rakesh 0 Reputation points
edited an answer 2026-09-12T02:36:07.72+00:00
Allan Solomon Mejia 8,000 Reputation points
0 answers

Failed to bind data to VitalSignEquipment entity with vitalsignReadings, error met for Date/Time requested but there is only timestamp column.

Failed to bind data to VitalSignEquipment entity with VitalSignsReadings, error met for Date/Time requested but there is only timestamp column.

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-12T02:36:04.59+00:00
Heidi Wang 0 Reputation points
1 answer

How to Implement LDM Capabilities and an AI Agent for an Azure SQL Order Table?

Hi Team, I have an Orders table in Azure SQL Database, and I would like to build Large Database Model (LDM) capabilities on top of this data and create an AI agent that can understand and answer questions about the order data. Is it possible to implement…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,003 questions
asked 2026-09-11T10:17:29.4366667+00:00
Yernaidu Siraparapu 125 Reputation points
edited an answer 2026-09-12T02:35:43.87+00:00
Allan Solomon Mejia 8,000 Reputation points
1 answer

Windows Server 2022 VMs on Azure Local crash in hvsocket.sys with bugcheck 0x139

Problem description Describe the problem you're seeing, including any error messages or codes. Environment Service: Azure Local Topic: VM restarted or stopped unexpectedly What I've already tried List any troubleshooting steps you've already…

Windows for business | Windows Server | Performance | System performance
asked 2026-09-11T16:19:39.4766667+00:00
Chris Lutterloh 0 Reputation points
edited an answer 2026-09-12T02:35:16.8066667+00:00
Allan Solomon Mejia 8,000 Reputation points