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Outlook Mobile App sync problem

Hello Microsoft Support Team, We recently configured our on-premises Active Directory and Exchange environment in Hybrid mode with Microsoft 365. Following this configuration, we started experiencing issues with Outlook Mobile. Specifically: Outlook…

Outlook | Outlook for mobile | Outlook for iOS | For business
asked 2026-09-16T14:00:39.64+00:00
Elvin Rashidov 0 Reputation points
edited an answer 2026-09-16T14:48:48.2366667+00:00
Roebe Ta 1,375 Reputation points Independent Advisor
2 answers

Página Microsoft Loop carregando infinitamente

Estamos com problema de acesso ao Microsoft Loop. O usuário externo acessa o endereço loop.cloud.microsoft através do link que recebe por e-mail como convidado a página do Workspace, porém a página permanece indefinidamente na tela de carregamento e não…

Microsoft 365 and Office | Loop | For business
Microsoft 365 and Office | Loop | For business

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

462 questions
asked 2026-09-15T13:02:47.4133333+00:00
Sabrina Teodoro 0 Reputation points
commented 2026-09-16T14:48:01.6333333+00:00
Heimerdinger 630 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Can't access OneNote on new laptop

Most of my OneNote notebooks transferred except the main one I work out of every day. The synce error says because the file was moved, the file name is invalid, or the file permissions have been changed. (Error code: 0x2 bdf5f). Trying to access it on…

Microsoft 365 and Office | OneNote | For business | Windows
asked 2026-04-20T12:42:46.2833333+00:00
Kate Salzman 20 Reputation points
accepted 2026-09-16T14:47:55.8566667+00:00
Kate Salzman 20 Reputation points
1 answer

tengo problemas con word

me aparece que ha habido un error y no me deja entrar y me aparecen 3 opciones una de reparar ahora pero simplemente se cierra y luego viene el de ayuda yy cerrar

Microsoft 365 and Office | Microsoft Forms | For education
asked 2026-09-16T14:18:50.72+00:00
YAEL EMILIO MONTES CASTILLO 0 Reputation points
edited an answer 2026-09-16T14:46:12.79+00:00
DaveM121 (2) 16,645 Reputation points Volunteer Moderator
0 answers

Microsoft Entra ID: Unable to access Azure for Students tenant because registered Authenticator MFA is unavailable

Hello, I am unable to access the Microsoft Entra tenant associated with my Azure for Students subscription because the MFA registration for that tenant is no longer accessible. Scenario I use a personal Microsoft account to access Azure. I can…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-16T14:43:39+00:00
Luigi Siricola 0 Reputation points
1 answer One of the answers was accepted by the question author.

my hotmail account was compromised and I cant receive emails now

My Hotmail account was compromised and used to send unauthorized emails. I immediately changed my password. I can sign in and see my old mail, and I can send mail, but I cannot receive any new mail. Incoming test messages don't bounce; they simply never…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-15T23:59:05.8033333+00:00
diane tomlin 100 Reputation points
accepted 2026-09-16T14:43:09.6566667+00:00
diane tomlin 100 Reputation points
1 answer

Can no longer access business subscription and need to update payment.

We have an active Microsoft 365 Business subscription being charged to our organization's credit card. The subscription was originally set up by an employee using our organizational email address. We no longer have access to the administrative account…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-09-15T16:24:39.9266667+00:00
Jessica Thomas 0 Reputation points
commented 2026-09-16T14:42:14.5933333+00:00
Demi Nguyen 2,165 Reputation points Independent Advisor
1 answer

Email recovery

I need to find out whether a specific email reached my Outlook.com (Hotmail) inbox on September 11, 2025. I need proof that this email wasn't received.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-16T13:38:44.8866667+00:00
answered 2026-09-16T14:38:14.7+00:00
DYARI BARHAM 37,681 Reputation points Independent Advisor
1 answer

Authenticator Error Involving Signed-In Accounts/Microsoft Entra ID involving login issues on myworkaccount.microsoft.com

I was trying to login to my work account, and received some error messages that lead me to removing my work account from Authenticator App. When I attempted this, the iPhone app I'm using Authenticator App with sent another error message as an iOS…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T16:29:25.56+00:00
Ryan Scully 0 Reputation points
commented 2026-09-16T14:35:47.64+00:00
Demi Nguyen 2,165 Reputation points Independent Advisor
1 answer

paid subscription but unable to use

Hi I paid subscription but i do not see my payment receipt and i can not use the products or anything. i tried to update but nothing is happening, i also haven't received any redeemed code. rgds Kushtrim

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-16T13:40:19.6433333+00:00
Kushtrim Isufi 0 Reputation points
commented 2026-09-16T14:31:44.11+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
2 answers

How can I change or update the “Initials” field in Azure AD?

Hi, I would like to update the Initials field for users in Azure Active Directory (Microsoft Entra ID) so that their correct initials appear in Microsoft Teams and other apps. I do not see an “Initials” field when editing a user in the Microsoft 365…

Microsoft 365 and Office | Other
asked 2025-11-05T11:00:52.77+00:00
Mayur Zinge 0 Reputation points
commented 2026-09-16T14:31:35.8+00:00
Marc Tella Trilla 0 Reputation points
0 answers

Can you give me a contact for the PArtner center to get something reversed please?

I need to reverse out of an author attestation in order to start an M365 attestation for an app.

Microsoft Partner Center | Other
asked 2026-09-16T14:28:10.94+00:00
Orlagh Lynch 0 Reputation points
3 answers

Lost 1st 3 pages of Word document

created a document, saved it and when opened the document, there were 3 blank pages and the 4th had information I created. I have a Mac. I am hoping I can recover my document however, I’ve tried everything I found to recover my document thank you Geri…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-09-16T13:22:16.9966667+00:00
Geri Franklin 0 Reputation points
answered 2026-09-16T14:27:12.13+00:00
Bob Jones AKA CyberTaz MVP 437.7K Reputation points
1 answer

Outlook classic not syncing with Spectrum emailserver

Outlook classic not syncing with spectrum email server. CHanged. spectrum password. Now need to change outlook password

Microsoft 365 and Office | Other
asked 2026-09-16T13:33:26+00:00
John SImmons 0 Reputation points
answered 2026-09-16T14:26:50.74+00:00
SD - IA 180.1K Reputation points Independent Advisor
0 answers

how do I reverse a request for author attestation in the MS partner portal?

I attempting to start a M365 certification process I inadvertently hit renew on the author attestation section. How do I reverse this so that I can go down the certification route? Existing attestation does not expire until 2027

Microsoft Partner Center | Other
asked 2026-09-16T14:25:26.55+00:00
Orlagh Lynch 0 Reputation points
1 answer One of the answers was accepted by the question author.

When pasting images into Teams, what size do they have to be to not be placed in a larger grey box?

For example, I pasted this cut-down screenshot into a Chat post in MS Teams, and Teams put it inside a grey container. It's not specific to 'Chat'; the same occurs in 'Teams and Channels'. *(For searches in US English: "gray" "gray…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-09-16T10:10:05.3633333+00:00
Nev Percy 20 Reputation points
accepted 2026-09-16T14:09:48.9933333+00:00
Nev Percy 20 Reputation points
2 answers

Jabra Evolve 2 65

I have problem with the microphone on my headset. I works when I use my telephone but not my computer. I have search for Jabra Evolve 2 65 in INPUT but my computer only find input

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-14T13:41:40.0533333+00:00
Veronica Ronnebro - DSV 0 Reputation points
commented 2026-09-16T14:09:05.09+00:00
Alex-L 12,660 Reputation points Microsoft External Staff Moderator
1 answer

Ms Teams status not updating to Available , stays put as (Available, Out of Office)

Tried disabling automatic replies in both Outlook and Teams yet status remain same, done reset status in Teams app, tried uninstall Teams and reinstall back.

Microsoft Teams | Microsoft Teams for business | Settings | Online status
asked 2026-03-19T02:47:32.8566667+00:00
Sharwin IT Helpdesk 0 Reputation points
commented 2026-09-16T14:07:10.91+00:00
Lana Churina 0 Reputation points
1 answer

Microsoft Defender for Endpoint POST request returning 405

I'm trying to use the API for Microsoft Defender for Endpoint. In the docs says it supports oData v4 queries  (https://learn.microsoft.com/en-us/defender-endpoint/api/get-all-vulnerabilities), but POST requests to $query doesn't work…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,840 questions
asked 2026-09-02T04:02:38.95+00:00
Vanta Integration 20 Reputation points
edited a comment 2026-09-16T14:03:05.1766667+00:00
Tejaswini Billakurthi 760 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

legion slim 5 16ARP9

After the latest Windows 11 update in September, I’m getting a black and green screen; are there known issues with this update? I’ve also noticed that my GPU isn't being recognized, whereas everything was fine before the update. I’ve reinstalled Windows…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-16T10:38:19.7133333+00:00
Johan De Reyck 40 Reputation points
accepted 2026-09-16T13:56:46.4133333+00:00
Johan De Reyck 40 Reputation points