1,610,269 questions

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Can't send email

My email was hacked yesterday and sent out 100s of fraudulent emails. I changed the password. Now all emails have a golden lock next to every email, and I am unable to send out an email.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T13:53:52.3166667+00:00
Les Lundquest 0 Reputation points
commented 2026-09-16T06:54:13.9466667+00:00
Chloe-V 13,440 Reputation points Microsoft External Staff Moderator
0 answers

Azure for Students verification succeeded, but subscription was not provisioned — AADSTS16000 blocks support access

I successfully completed the academic verification for Azure for Students. I signed in with my personal Microsoft account and used my university email only for academic verification. The verification page displayed: “Congratulations! Your academic status…

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

990 questions
asked 2026-09-16T06:49:41.11+00:00
songjun yang 0 Reputation points
1 answer

Unable to open one excel document.

Hi, I work for Government of South Australia. The suite of Microsoft Office is purchased & managed centrally. I have problem in opening one of the excel files. Initially it asks for the options to update/ do not update the external links of the file…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-15T01:41:58.1166667+00:00
Shubhraj, Shubhraj (AGD) 0 Reputation points
commented 2026-09-16T06:49:25.63+00:00
Jade Ng 15,765 Reputation points Microsoft External Staff Moderator
2 answers

HOW DO I FIND ATTACHED FILES IN AN EMAIL CHAIN?

HOW DO I FIND ATTACHED FILES IN AN EMAIL CHAIN? TRYING TO FIND A SUPPOSED ATTACHMENT IN A CHAIN AND MY ATTATCHMENT DOESNT SHOW EITHER.

Outlook | Web | Outlook.com | Email
asked 2026-09-16T05:45:31.8766667+00:00
Paul Mutch 0 Reputation points
answered 2026-09-16T06:41:47.92+00:00
DYARI BARHAM 37,676 Reputation points Independent Advisor
1 answer

azure subscription issue

Hello Sir, The Azure Credit is now active, and $2,000 has been credited to our organization account. Currently, the payment method is showing our credit card. We would like to use the Azure Credits as the default payment method for our Azure usage. Could…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,014 questions
asked 2026-09-15T10:46:20.7266667+00:00
info 0 Reputation points
commented 2026-09-16T06:41:45.03+00:00
info 0 Reputation points
2 answers One of the answers was accepted by the question author.

How to enable CredSSP delegation in group policy ?

I’m running into a technical issue with remote management commands that rely on CredSSP. The authentication mechanism itself is designed to delegate user credentials, but in my case the configured policy is blocking that delegation. Because of this, all…

Windows for business | Windows 365 Business
asked 2026-09-16T03:12:46.0966667+00:00
Jiya Raha 100 Reputation points
accepted 2026-09-16T06:40:44.4966667+00:00
Jiya Raha 100 Reputation points
2 answers

Custom fonts in the RTF file footer revert to the default font (Times New Roman) when the file is reopened after upgrading to Office 365.

Hi All, Recently, we upgraded from Microsoft Office to Microsoft 365. Since the upgrade, we have been experiencing an unusual custom font-related issue with our invoice RTF templates. Earlier it was working completely fine. We use the custom Noto Kufi…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-08T08:05:00.6333333+00:00
Pushpraj Patel 0 Reputation points
commented 2026-09-16T06:38:02.3633333+00:00
Pushpraj Patel 0 Reputation points
3 answers

Outlook LTSC 2024 shows "This feature has been disabled by your administrator" at startup after update to Build 17932.20996

Environment: Office LTSC 2024, volume licensed, managed via Active Directory Group Policy Enterprise environment Connected Experiences and related privacy/sign-in settings configured via GPO Symptom: Since updating Office LTSC 2024 to Version…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-09-14T06:34:24.0133333+00:00
Zacharias Embaxter 75 Reputation points
commented 2026-09-16T06:35:29.0366667+00:00
Lionel TRAVERSE 0 Reputation points MVP
2 answers

Disappearing emails

I received an email and below the email was a draft response from AI which I forwarded to the sender who received it and the copy of the sender's email to me. Both documents disappeared from my computer. The sender resent copies which also disappeared…

Outlook | Web | Outlook.com | Email
asked 2026-09-14T00:45:13.34+00:00
Broudy, Louis 0 Reputation points
commented 2026-09-16T06:35:22.15+00:00
Kai-H 27,310 Reputation points Microsoft External Staff Moderator
2 answers

Adding Outlook to my iPhone - account verification not working

Wish to add my existing Outlook email to my new iPhone. The email account has blocked to force verification. The email account is linked to another for verification purposes. If a code is sent to the alt email, this is accepted on the site and…

Outlook | Web | Outlook.com | Email
asked 2026-09-15T13:01:18.79+00:00
Sarah Hemsworth 0 Reputation points
answered 2026-09-16T06:34:45.5266667+00:00
Hornblower409 15,820 Reputation points
0 answers

Artifact Signing eligibility: Australian sole trader with registered business name

I’m an Australian sole trader with an active ABN, developing Windows audio plugins under the name Revesby Audio. My ABR entity type is “Individual/Sole Trader”. Can I qualify for Public Trust signing through Organisation/DBA validation, despite the…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,323 questions
asked 2026-09-16T06:34:04.4466667+00:00
Justin Graham 0 Reputation points
2 answers

My PC keeps randomly black screening.

My PC keeps randomly black screening and I have to click the power button on it to shut it off and then turn it on again. It does this after an amount of time. Before it was every few days it randomly happened. NOW its every few hours for the past week.…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-01T20:04:23.31+00:00
Nico L 0 Reputation points
edited a comment 2026-09-16T06:33:22.32+00:00
James Adam 0 Reputation points
1 answer

Task 1 - Investigate alert details and user activity

The simulated Purview portal link in Unit 11 returns a 401 and therefore I can't proceed with the simulation lab. Can I kindly be assisted with this issue. At first I assumed it was a malware and ran security scans on my end only to find that it's a…

Azure | Azure Training
asked 2026-07-15T08:49:25.94+00:00
Katlego Matlabe 5 Reputation points
commented 2026-09-16T06:26:51.0266667+00:00
Kashyap Pandya 0 Reputation points
1 answer One of the answers was accepted by the question author.

Windows Server 2016 CSV read cache crashes under heavy load

We have a Windows Server 2016 host with 512GB RAM where enabling the CSV Read Cache leads to nonpaged pool memory exhaustion. During intense sequential read operations, the host nodes crash unexpectedly. How can we fine‑tune or optimize the…

Windows for business | Windows 365 Business
asked 2026-09-15T07:28:24.19+00:00
T Ken 60 Reputation points
accepted 2026-09-16T06:23:54.18+00:00
T Ken 60 Reputation points
2 answers

HOW DO I GET MY SCREEN BACK TO NORMAL SIZE

MY SCREEN IS WAY TO BIG IT CUTS OFF EVERYTHING, HOW CAN I RESIZE MY SCREEN TO FIT RIGHT.

Windows for home | Windows 11 | Display and graphics
asked 2026-09-16T05:45:22.9566667+00:00
meyosha oates 0 Reputation points
answered 2026-09-16T06:23:03.9566667+00:00
DaveM121 935.1K Reputation points Independent Advisor
2 answers

Duplicate charge when purchasing upgrade from Home to Pro edition via Microsoft Store app

I have a duplicate charge on my account after purchasing an upgrade on Surface Pro 12 for Windows OS from Home to Pro edition. Moved from Windows for business | Windows Client for IT Pros | Devices and deployment | Licensing and activation

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T18:32:23.24+00:00
MA 0 Reputation points
edited an answer 2026-09-16T06:22:30.59+00:00
Xavier-D 13,400 Reputation points Microsoft External Staff Moderator
1 answer

Asking code in Authenticator app

Dear Team, I am able to login to "[Moderator note: Personally Identifiable Information removed]" with my user id and password. But next I am asked to enter code in Authenticator app. I am not aware of this code. Kindly help me in resolving…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T05:36:22.3033333+00:00
B Kirity 0 Reputation points
edited the question 2026-09-16T06:21:48.3633333+00:00
Doris V 1,700 Reputation points Microsoft External Staff Moderator
1 answer

I purchased Microsoft office but I can't remember old password

I got the account back in 2021, but a resent update in my computer started asking for the password and I can't remember what it was and I no longer have access to the phone number on the account. I have tried everything to reset the password, but…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T05:28:40.78+00:00
alberto palomares 0 Reputation points
answered 2026-09-16T06:20:46.6066667+00:00
GsN5034 - IA 77,475 Reputation points Independent Advisor
0 answers

Azure Billing/Payment Timeline Change Causing Service Interruption and Subscription Restrictions

Hello Microsoft Azure Community, We are facing an urgent Azure billing/payment issue that has now resulted in service interruption and restrictions on adding new subscriptions. We would like some clarification and guidance from the Azure Billing…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,014 questions
asked 2026-09-16T06:16:39.8+00:00
Pratik Pragnya Tripathy 0 Reputation points
1 answer

why does microsoft word keep freezing every time I type in text?

Microsoft word keeps freezing - not responding - and then I have to wait sometimes five minutes - sometimes more till it starts to work again. Why?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-15T07:43:54.17+00:00
David Clark 0 Reputation points
commented 2026-09-16T06:16:04.7533333+00:00
DaveM121 935.1K Reputation points Independent Advisor