3,335 questions
2 answers
duplicate charges for Windows
I was charged twice for Microsoft Windows. How can I get a refund for the second charge? Greg Cowell
Windows for home | Windows 11 | Microsoft Store
asked
2026-09-15T21:33:24.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 96%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
greg cowell
0
Reputation points
answered
2026-09-15T22:05:04.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
85,335
Reputation points
Independent Advisor
2 answers
charged twice
I got charged twice on 9/11/26 for a Windows purchase, but only need one. How can I get a refund for the second purchase. Greg Cowell
Windows for home | Other | Licensing and activation
183 questions
asked
2026-09-15T21:08:26.2866667+00:00
greg cowell
0
Reputation points
answered
2026-09-15T21:52:23.62+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
2 answers
Word constantly disconnects from the HP Printer Spooler
Word constantly disconnects from the HP Printer Spooler. I have used the search function to find "Services" and then found the "Print Spooler" and restarted it and this does not work unless I turn off the computer, restart the…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,790 questions
asked
2026-09-15T20:43:58.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 17%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Gordon Fazendin
0
Reputation points
answered
2026-09-15T21:41:59.3633333+00:00
Lester Bernard Reyes
85,335
Reputation points
Independent Advisor
2 answers
Bluetooth buttoon
the ''turn on bluetooth'' button with show up so i cant turn bluetooth on or connect my air pods
Windows for home | Windows 11 | Devices and drivers
24,457 questions
asked
2026-09-15T21:03:32.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 5%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alfie D
0
Reputation points
answered
2026-09-15T21:39:36.54+00:00
Lester Bernard Reyes
85,335
Reputation points
Independent Advisor
1 answer
Set MS Windows 11 permanently to stop asking for sign-in password or pin
I'm thinking this just needs to be reopened. Uh updated two of my computers this week. I lost my windows in two computers I lost my office 2021 in both computers I now have in both computers my name and my wife's name twice on the start up screen We have…
Windows for home | Windows 11 | Licensing and activation
5,325 questions
asked
2025-10-21T01:04:31.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 99%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Robert Higgins
0
Reputation points
commented
2026-09-15T21:39:28.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 3%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Ewell
0
Reputation points
1 answer
How do I force Windows to recognize correct location?
I live in Japan, but Windows seems to think I am in Spain. I have searched this website exhaustively to try to find a solution and have applied every suggested fix. Nothing works. I know that it isn't my ISP causing this, as every other device I use…
Windows for home | Windows 11 | Performance and system failures
32,494 questions
asked
2026-06-10T13:19:11.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 78%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
James Gawne
0
Reputation points
commented
2026-09-15T21:36:13.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 70%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E4C%3C/text%3E%3C/svg%3E)
4wd cowboy
0
Reputation points
1 answer
I get signed out of my Xbox account as soon as I log in.
I've never owned an Xbox. I buy Forza Horizon 5 on the PS5. It requires connection with an Xbox account. It seems to let me log in with my microsoft details. As soon as I do, it signs me out. I can't connect to play the game. I've tried chrome, edge and…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,976 questions
asked
2026-09-15T20:43:41.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOR%3C/text%3E%3C/svg%3E)
Oliver Reilly
0
Reputation points
answered
2026-09-15T21:33:32.1566667+00:00
Gérard Oomens
131.9K
Reputation points
Volunteer Moderator
1 answer
Signing into email when Microsoft Authenticator will not display code
I have been trying to sign into my work email for about an hour now but have been completely unsuccessful. I was logged off of the email on my phone and my laptop but when trying to resign in, it brings me to the Microsoft Authenticator app on my phone…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,217 questions
asked
2026-09-15T20:15:16.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 99%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lexi Scherr
0
Reputation points
answered
2026-09-15T21:30:59.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ivory
1,580
Reputation points
Independent Advisor
1 answer
Only Global Administrator locked out – Microsoft Authenticator MFA – Tenant Recovery needed
am the only Global Administrator for my Microsoft 365 tenant. I know my password, but I cannot complete MFA because Microsoft Authenticator is tied to my previous phone/registration. There is no other Global Administrator who can reset my authentication…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,217 questions
asked
2026-09-15T19:23:25.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 0%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Geno Alexander
0
Reputation points
answered
2026-09-15T21:30:32.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
19,415
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft Software update wiped out my PC
Microsoft Software update wiped out my PC, my memory's wiped out. I own a Lenovo, and it's only 2 year plus old. My Lenovo technician says the crash is caused by Microsoft software update.
Windows for home | Windows 10 | Performance and system failures
42,857 questions
asked
2026-09-13T02:08:21.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 88%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Vincent Khoo
0
Reputation points
answered
2026-09-15T21:29:00.61+00:00
Vincent Khoo
0
Reputation points
0 answers
Why is Microsoft *still* actively making their products worse?
This question was asked in 2024. It seems like the trajectory has not changed. Why? https://learn.microsoft.com/en-us/answers/questions/4679294/microsoft-is-actively-making-their-products-worse Features that worked just fine and were very useful for…
Azure Functions
Azure Functions
An Azure service that provides an event-driven serverless compute platform.
6,538 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 60%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
0 answers
Hardware Developer Program registration deactivated — no workspaces provisioned, cannot create a support request
Our Hardware Developer Program registration is deactivated, and we cannot open a support request through any available channel to get it reactivated. Blockers Engage Center returns "No Access — You don't have permissions to any workspaces in…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,577 questions
asked
2026-09-15T21:16:05.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 74%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
David Kosen
0
Reputation points
asked
2026-09-15T21:16:05.6666667+00:00
David Kosen
0
Reputation points
1 answer
Xbox controller not working
Hey everyone So i bought a new controller and it was working fine i was connecting it to my pc via Bluetooth and it was working good and then after 2 months i want to try to plug it in my pc via a cable and then it didn’t work i tried different cables…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,976 questions
asked
2026-09-15T15:06:07.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 62%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Raider
0
Reputation points
answered
2026-09-15T21:11:01.77+00:00
Gérard Oomens
131.9K
Reputation points
Volunteer Moderator
2 answers
Change AZ-104 exam from online proctored to in-person test center on the same date.
Hello, I currently have my AZ-104: Microsoft Azure Administrator certification exam scheduled for October 15, 2026, as an online proctored exam. I would like to know if it is possible to change the delivery method from online proctored to an in-person…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,976 questions
asked
2026-09-15T20:52:09.76+00:00
Miguel Angel Carrasco Olvera
0
Reputation points
answered
2026-09-15T21:09:48.8866667+00:00
Gérard Oomens
131.9K
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
When will Time Zone Labels be updated in Outlook Calendars with AB and BC changes?
My calendar will not update (I'm in SK). Going forward, BC will always be 1 hour behind SK, and AB will always be the same time as SK. You will see here that those updates do not show (despite me removing and reinstalling). Do you know when those…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,103 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 10%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
Windows installer dialog box appears when I startup my Windows 11 home computer
Every startup, I get this dialog box: Windows Installer The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'SOLIDWORKS.msi'…
Windows for home | Windows 11 | Install and upgrade
9,286 questions
asked
2026-09-15T20:24:45.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 96%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jim Winkler
0
Reputation points
answered
2026-09-15T21:02:48.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
124.1K
Reputation points
Independent Advisor
1 answer
How do I replay a recording of town hall meeting at another town hall meeting?
I recorded a town hall meeting and want to replay it at a different scheduled town hall meeting. Can I do this and how?
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
Capturing audio, video, and screen content from Teams meetings for later review or sharing
919 questions
asked
2026-09-14T18:08:02.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 87%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Dadow, Janet (DMVA)
0
Reputation points
commented
2026-09-15T20:57:46.27+00:00
Kai-L
19,415
Reputation points Microsoft External Staff
Moderator
2 answers
Connect me to a technician
This is a new laptop and I want to extend my 365 subscription to it, but I cannot get tech help to do this
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,538 questions
asked
2026-09-15T20:13:54.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 62%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Peter Dawes
0
Reputation points
answered
2026-09-15T20:48:30.08+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
2 answers
Microsoft Fabric Warehouse Stored Procedure
Hello, I have a question about how a Fabric Warehouse accesses Lakehouse data. We have a stored procedure running in a Warehouse that references Lakehouse tables using syntax similar to the example below: SELECT DISTINCT end_reason_test FROM…
SQL Server | SQL Server Transact-SQL
SQL Server | SQL Server Transact-SQL
Programming language used to interact with SQL Server databases
292 questions
asked
2026-09-15T19:53:36.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 64%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Scott M
5
Reputation points
answered
2026-09-15T20:47:01.5433333+00:00
Erland Sommarskog
137.5K
Reputation points MVP
Volunteer Moderator
2 answers
Language changed during account compromised
My account was compromised and the language was changed. I went ahead and changed my password and downloaded the authenticator app for security, but how do I change my language settings back to my default preference?
Outlook | Web | Outlook.com | Settings
Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
4,392 questions
asked
2026-09-15T20:12:39.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 31%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alex Saucedo
0
Reputation points
answered
2026-09-15T20:45:59.8833333+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor