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Cannot Log In Due to Authenticator only Communicating to Wrong Device

Hello, I am beyond frustrated. I should have been able to talk to someone at Microsoft instead of having to post here. The degree to which they dodge interactions with their own users is obscene. Deep breath. Anyway, I am trying to log into my Outlook…

Microsoft Security | Microsoft Authenticator
asked 2026-09-13T22:26:59.5066667+00:00
Gage Grace 0 Reputation points
answered 2026-09-13T22:27:20.7533333+00:00

AI answer

3 answers

Microsoft Office 365 - Word app - Huge Icons upon starting new document

When I open up my word app on Microsoft 365, there are huge icons on the left and right. Undo, Redo, Comments, Catch up. How do I take these off?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-06-15T19:25:04.6+00:00
David Olivo 0 Reputation points
commented 2026-09-13T22:17:59.6933333+00:00
Charles Kenyon 170.8K Reputation points Volunteer Moderator
2 answers

how to remove administrative account

do not want signin option when loggig into my computer

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-09-13T21:37:24.7533333+00:00
jim friedman 0 Reputation points
answered 2026-09-13T22:16:36.8666667+00:00
Ivan B 123.5K Reputation points Independent Advisor
3 answers

Find my device issue with laptop that had Windows 11 reinstalled on it

Hi Recently Microsoft updated its accounts page and finally my reformatted laptop is showing up in the find my device tab. This is new as for more than 6 months the find my device/windows account page was not showing my reformatted laptop. Seems like…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-04-30T16:51:29.1466667+00:00
EliB 0 Reputation points
answered 2026-09-13T22:15:18.7+00:00
Robert Wigley 0 Reputation points
3 answers

Windows 11 Find my device is not working

I have a quite new Surface laptop that I am trying to ensure I will be able to find if lost. When I use another laptop and and log into https://account.microsoft.com/devices/find--my-device and press the Find button I get the message "We can't…

Windows for home | Windows 11 | Security and privacy
asked 2026-08-01T17:25:36.2533333+00:00
Paul S 0 Reputation points
answered 2026-09-13T22:13:16.0533333+00:00
Robert Wigley 0 Reputation points
2 answers

How to use my Office Professional 2019 and not 365

I want my purchased office 2019 product on my laptop, not the 365 version. How do i do that?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-12T19:44:21.4266667+00:00
Lisa Owen 5 Reputation points
commented 2026-09-13T22:07:47.61+00:00
Allan Solomon Mejia 8,585 Reputation points
2 answers

Install Microsoft 365 Office on iPad

I have downloaded Microsoft 365 through my husbands account which includes 5 users. I can’t seem to get this installed on my iPad. Help!

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-09-13T20:21:03.7033333+00:00
Paula Willis 0 Reputation points
answered 2026-09-13T21:45:45.6133333+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
2 answers

USB not recognizing

Hello This message always exists from right corner of laptop . Please try to resolve this issue. Thanks

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-08-08T19:23:18.99+00:00
asmahan gbara 0 Reputation points
answered 2026-09-13T21:44:09.51+00:00
asmahan gbara 0 Reputation points
8 answers

One single physical HDD shows as 2 separate disks in Disk Management as Disk 1 and Disk 2. I need it to be one C drive disk, so C: Drive will be it's full 8TB and not just 256GB like the previous drive.

One single physical HDD shows as 2 separate disks in Disk Management as Disk 1 and Disk 2. I need it to be one C drive disk, so C: Drive will be it's full 8TB and not just 256GB like the previous drive. How can I correct this to show only 1 Disk/HOW DO I…

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-09-12T22:33:19.5+00:00
Willow Frost 0 Reputation points
answered 2026-09-13T21:40:01.7133333+00:00
Igor Leyko 112.2K Reputation points Independent Advisor
3 answers

i cannot my word and power point

when i try to open microsoft word or power point that time a notification comes. this notification shows that my wor or power point has run into an error that is preventing it from work correctly

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-09-13T19:43:11.2033333+00:00
mohammad ibrahim 0 Reputation points
commented 2026-09-13T21:27:13.9066667+00:00
EmilyS726 266.9K Reputation points Independent Advisor
2 answers

Teams Synch problem

I can't synch Teams chat on my laptop with android mobile.

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
asked 2026-09-12T21:06:10.6666667+00:00
Mike Mortimore 0 Reputation points
commented 2026-09-13T21:25:26.04+00:00
Ivory 1,325 Reputation points Independent Advisor
1 answer

I upgraded Copilot to a Personal subscription this afternoon because I got the prompt telling me I was out of credits

When I try and use Copilot in Word, Excel, of PP, after I type the prompt, I am getting the message that I am out of credits and that I need to upgrade. I was on chat for about an hour or so but it still has not resolved. I am logged in with my gmail…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-13T19:42:29.4966667+00:00
Tracey Motolanez 0 Reputation points
commented 2026-09-13T21:24:43.62+00:00
EmilyS726 266.9K Reputation points Independent Advisor
2 answers

bluetooth issue

my j-buds aren't connecting to my windows computer bluetooth!! I've got other devices connected but not my ear buds! it's pretty basic question. This is the only device not connecting

Windows for home | Other | Devices and drivers
asked 2026-09-13T19:58:54.7466667+00:00
april harper 0 Reputation points
answered 2026-09-13T21:21:32.6133333+00:00
Ferdinand Nanalig 32,850 Reputation points Independent Advisor
1 answer

undelete my previous post

Please undelete my previous post, it is not a spam

Community Center | Discuss the Q&A site | Get started on Q&A
asked 2026-09-12T00:49:56.3066667+00:00
Glenn Maxwell 14,206 Reputation points
recommended 2026-09-13T20:50:06.5033333+00:00
JuliaMarvin 22,530 Reputation points Volunteer Moderator
1 answer

how to fix

my live email account has been blocked on my phone all of a sudden, I have sent previous passwords used also email addresses of previous messages I have sent plus the first line of all emails, numerous times and it still denying me access, please help

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-13T20:11:55.62+00:00
carole 0 Reputation points
answered 2026-09-13T20:47:24.9766667+00:00
Lester Bernard Reyes 84,815 Reputation points Independent Advisor
2 answers

sending teams meeting invite

I am unable to send a Teams meeting invite from my Outlook calendar

Microsoft Teams | Microsoft Teams for business | Calendar | Manage calendars
asked 2026-09-13T20:01:13.0933333+00:00
Cathy Stratton 0 Reputation points
edited an answer 2026-09-13T20:27:12.5+00:00
Ivory 1,325 Reputation points Independent Advisor
3 answers

accessing children's accounts

How do I reset password on children's email accounts which have never been used? The auto prompts just send us round in circles.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T16:11:03.2333333+00:00
M and V A-M 0 Reputation points
answered 2026-09-13T20:26:22.5266667+00:00
Manoel Barros 21,815 Reputation points Independent Advisor
2 answers

Outlook Failure

When I send emails in Outlook, they leave the outbox but do not get delivered. If I send the same message through Network Solutions Webmail it does get delivered. The problem is clearly with Outlook. This is a recent development.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-13T17:33:35.07+00:00
Ernest DiRico 0 Reputation points
answered 2026-09-13T20:22:46.0466667+00:00
Manoel Barros 21,815 Reputation points Independent Advisor
1 answer

I am not able to see my appointment which is scheduled on 14 September 2026, 8:30 AM.

I am not able to see my appointment which is scheduled on 14 September 2026, 8:30 AM. Kindly help me out, although I have the mail which has the exam link but no appointment showing in the certificate/credential section.

Community Center | Not monitored
asked 2026-09-13T20:14:26.4666667+00:00
Vaishnavi 0 Reputation points
answered 2026-09-13T20:20:15.87+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
2 answers

I am not able to receive and send emails

I am not able to receive and send emails via outlook and onedrive. Need support ASAP

Outlook | Web | Outlook.com | Email
asked 2026-09-13T17:54:49.3333333+00:00
Vifo BV 0 Reputation points
answered 2026-09-13T20:17:23.23+00:00
Manoel Barros 21,815 Reputation points Independent Advisor