I upgraded Copilot to a Personal subscription this afternoon because I got the prompt telling me I was out of credits

Tracey Motolanez 0 Reputation points
2026-09-13T19:42:29.4966667+00:00

When I try and use Copilot in Word, Excel, of PP, after I type the prompt, I am getting the message that I am out of credits and that I need to upgrade.

I was on chat for about an hour or so but it still has not resolved. I am logged in with my gmail account-not sure what to do.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. EmilyS726 266.9K Reputation points Independent Advisor
    2026-09-13T20:21:56.12+00:00

    Tracey,

    This is the Microsoft 365 Personal subscription, right?

    Can you make sure you are sigining in with the same Microsoft account in your Word, Excel , etc apps?

    If so, in the apps, go to Files > Accounts > Update license, sign in again if prompted, does it make any difference?

    Otherwise, Microsoft does mention that it can take up to 72 hours for new digital entitlement to take effect.

    https://support.microsoft.com/en-us/microsoft-365-activation-licensing/update-license-button-in-microsoft-365-apps

    Here is a screenshot from the article.

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