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5 answers One of the answers was accepted by the question author.

Outlook Built-In Stationery Causes Error

Last week, suddenly and with no warning I get an error message when I click "New Email". I discovered that it is caused by the fact that I had chosen a built-in stationery theme. I had been using this feature for years with no issues. I was…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-14T16:45:42.03+00:00
Donna Ruck 20 Reputation points
commented 2026-09-17T18:17:27.1966667+00:00
Ivory 1,825 Reputation points Independent Advisor
1 answer

Need editable replacement for labels after publisher

I need something for labels that I can update by deleting and adding new addresses and keep them in order. You cannot move labels in word. Any suggestions?

Microsoft 365 and Office | Publisher | For business
asked 2026-09-14T16:44:26.98+00:00
Bonny Harris 0 Reputation points
edited the question 2026-09-17T19:34:10.2333333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

Double subscription

I have two 365 accounts one prepaid with two years to go and one automatically renewing which has already taken a payment for this year. Can I get this repaid although they are registered to different email addresses?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-14T16:39:20.8633333+00:00
Clare472 0 Reputation points
answered 2026-09-14T17:12:10.28+00:00
John Jefferson Doyon 88,810 Reputation points Independent Advisor
2 answers

i have a problem with one of the accounts

I have a Minecraft account, but I got logged out. When I try to log back in and enter the email address I know for a fact is correct, it tells me the account doesn't exist, so now I can't play on my account.

Windows for home | Other | Gaming
asked 2026-09-14T16:34:57.49+00:00
alon cohen gabay 0 Reputation points
answered 2026-09-14T16:54:30.73+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

Sending photos from my computer to my iPhone

I am still unable toReceive photos from my computer can you please walk me through the process?

Windows for home | Windows 10 | Connect Phone and PC
asked 2026-09-14T16:30:51.95+00:00
LaTessa Smith 0 Reputation points
answered 2026-09-14T17:10:07.66+00:00
John Jefferson Doyon 88,810 Reputation points Independent Advisor
1 answer

Linking Microsoft Account - User Logged in Elsewhere Error

I need help linking my Microsoft account to a game. I bought a game called grounded which allows for cross play only via Microsoft. Whenever I try to link the account it says user logged in elsewhere despite the fact I know I’m not. I’ve reset my…

Windows for home | Windows 11 | Gaming
asked 2026-09-14T16:27:22.58+00:00
Chike Ejezie 0 Reputation points
answered 2026-09-14T19:15:00.5766667+00:00
Jeronimo Fuerte 46,390 Reputation points Independent Advisor
3 answers

Mouse moving on own

Mouse is constantly twitching and moving and jumping around. Very hard to hover over something specific to choose as is constantly moving/jumping around.

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-14T16:26:18.76+00:00
Powell, Caitlin [ISLH] 0 Reputation points
answered 2026-09-14T17:04:27.4733333+00:00
DaveM121 936.1K Reputation points Independent Advisor
0 answers

Formal Complaint and Request for Refund of Microsoft Copilot Subscription Fees

Subject: Request for Refund of Microsoft Copilot Subscription Due to Repeated Service Deficiencies To Microsoft Customer Support / Customer Relations Team Subject: Formal Complaint and Request for Refund of Microsoft Copilot Subscription Fees Dear…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-14T16:26:05.4366667+00:00
edited the question 2026-09-14T16:28:28.0233333+00:00
3 answers

Why isn't the Microsoft Access software available on macOS?

I am a student currently and I need the application to further my data analysis work, and I cannot download the software due to some reason and I would like to know why I have to have a running Windows device to have access to Microsoft Access. I don't…

Microsoft 365 and Office | Access | For education | Other
asked 2026-09-14T16:19:48.21+00:00
Habibat Balogun 0 Reputation points
answered 2026-09-14T17:08:13.05+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
2 answers

How to fix error code 0xc000012f

Can't figure out how to fix this, tried sfc/scannow and have tried repairing it but have no luck. can't open microsoft word app because it give me the bad image code.

Microsoft 365 and Office | Other
asked 2026-09-14T16:19:44.79+00:00
Owen Saeger 0 Reputation points
answered 2026-09-14T18:18:12.3133333+00:00
ApexNáV 370 Reputation points
1 answer

Working on a Project MS FABRIC, all done but Reports not saving,

Working on a Project, all done but Reports not saving, each time the visuals settings reset and also no visuals it happend now third time, when i reconnected the internet and referesh the tab

Community Center | Not monitored
asked 2026-09-14T16:16:57.46+00:00
Syed Bilal Haider 120 Reputation points
answered 2026-09-14T17:01:01.0733333+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

Execution process for Turkish KVKK Article 9 SS-2 with Azure and Microsoft 365

MIZAN Maritime Technologies is a customer in Türkiye using Azure services and Microsoft 365 Business Premium, including Exchange Online and Microsoft Graph. Under Article 9 of Türkiye’s Personal Data Protection Law No. 6698, we understand that the…

Azure Static Web Apps
Azure Static Web Apps

An Azure service that provides streamlined full-stack web app development.

1,505 questions
asked 2026-09-14T16:15:17.92+00:00
Fatih Akşener 0 Reputation points
answered 2026-09-14T16:38:26.1066667+00:00
Allan Solomon Mejia 10,225 Reputation points
1 answer

Locked out of Azure Portal after losing Authenticator phone – personal Microsoft account still accessible

I am the owner of a Microsoft personal account that I use to access my Azure subscription. I lost the mobile phone on which Microsoft Authenticator was registered. I now have a replacement phone with the same mobile number, but there was no Microsoft…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-14T16:14:54.31+00:00
Sima Israeli 0 Reputation points
answered 2026-09-15T11:47:22.7533333+00:00
Mohammad Wasi Haider 255 Reputation points
1 answer One of the answers was accepted by the question author.

AD CS Offline Root CA Cryptographic Service Provider (CSP) Selection Lockout

Upgrading an offline Root CA to SHA-256 fails because the underlying key was generated using a legacy CSP instead of a KSP. How do we migrate Root CA private keys from CSP to Key Storage Provider (KSP)?

Windows for business | Windows 365 Business
asked 2026-09-14T16:14:34.1366667+00:00
Snake,Luv, Mushroom 40 Reputation points
accepted 2026-09-16T16:48:13.91+00:00
Snake,Luv, Mushroom 40 Reputation points
2 answers

uninstall TOTAL AV files

How do I uninstall/delete all TOTAL AV files from my computer?

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-09-14T16:11:23.01+00:00
K D 0 Reputation points
edited an answer 2026-09-14T16:53:55.46+00:00
David-M 127.1K Reputation points Independent Advisor
1 answer

Absence of Azure Support and No Where to Turn

I am seeking support in this case [Removed PII] that has been open on our client's tenant for 12 days with no actual update other than "We are awaiting a response from internal", requesting a quota increase for their existing home region from 0…

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

765 questions
asked 2026-09-14T16:09:26.81+00:00
Modern IT 0 Reputation points
edited the question 2026-10-02T06:16:01.4966667+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
2 answers

What will be tested since the Microsoft learn site for SC-900 includes co-pilot

What will be tested since the Microsoft learn site for SC-900 includes co-pilot https://learn.microsoft.com/en-gb/credentials/certifications/resources/study-guides/sc-900#skills-measured-as-of-july-28-2026 There is no mention of co-pilot in the…

Community Center | Not monitored
asked 2026-09-14T16:02:31.4466667+00:00
soyedur 0 Reputation points
answered 2026-09-14T17:27:07.8166667+00:00
Julian Sharp 44,031 Reputation points
1 answer

my other account got hacked and I want to find a person to help me

my account is hacked. need help. there is another person that hacked my account and I can't sign on.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T16:00:42+00:00
danny rueckel 0 Reputation points
answered 2026-09-14T19:19:03.8+00:00
Gérard Oomens 132.5K Reputation points Volunteer Moderator
1 answer

Clarification Regarding My Azure Account Status

Hello, Thank you for your response. I understand and respect the security decision. Before closing this case, I would appreciate clarification regarding the status of my account. Could you please confirm whether the restriction applies only to my current…

Azure Policy
Azure Policy

An Azure service that is used to implement corporate governance and standards at scale for Azure resources.

1,250 questions
asked 2026-09-14T16:00:01.0266667+00:00
Dashti Yasaman 0 Reputation points
answered 2026-09-14T19:00:29.0633333+00:00
Rukshan edirisinghe 910 Reputation points
1 answer

How to fix touch pad

My touch pad will no longer allow me to highlight rows, drag and drop. How do I fix this? I've seen suggestions to uninstall the driver, but I don't have the required admin access as this is my work computer.

Windows for business | Windows Client for IT Pros | Devices and deployment | Set up upgrades and drivers
asked 2026-09-14T15:59:53.63+00:00
Loaney, Matt 0 Reputation points
answered 2026-09-14T17:07:10.3366667+00:00
Hoang Le 6,275 Reputation points Independent Advisor