Formal Complaint and Request for Refund of Microsoft Copilot Subscription Fees

Subject: Request for Refund of Microsoft Copilot Subscription Due to Repeated Service Deficiencies

To Microsoft Customer Support / Customer Relations Team

Subject: Formal Complaint and Request for Refund of Microsoft Copilot Subscription Fees

Dear Sir/Madam,

I am writing to lodge a formal complaint regarding the performance of Microsoft Copilot and to request a refund of the subscription fees paid by me.

I subscribed to Microsoft Copilot with the expectation that it would function as a reliable AI assistant capable of performing routine information retrieval and productivity tasks. However, my repeated experience has been that Copilot frequently fails to complete straightforward tasks despite having access to the relevant connected services.

A recent example illustrates my concern clearly. I requested Copilot to search my Gmail account for an email with the subject:

"ಸೊರಬ ವಿಧಾನ ಸಭಾ ಕ್ಷೇತ್ರದ ತಾಳಗುಪ್ಪ ಹೋಬಳಿ ವ್ಯಾಪ್ತಿಯ ಕಾನ್ಲೆ ಗ್ರಾಮದ ರಸ್ತೆ ದುರಸ್ತಿಗೊಳಿಸುವ ಬಗ್ಗೆ ತುರ್ತು ಮನವಿ"

and provide the recipient email addresses in comma-separated format.

Copilot identified multiple matching emails but repeatedly stated that it could not retrieve the recipient information. As a result, considerable time was spent in repeated interactions without obtaining the requested result. Subsequently, the recipient addresses associated with the communication were successfully identified through another AI service as:

******@karnataka.gov.in

******@gmail.com

******@gmail.com

******@kpwd.gov.in

******@gmail.com

This incident has significantly undermined my confidence in the reliability and practical usefulness of Microsoft Copilot.

My concerns may be summarised as follows:

Failure to satisfactorily complete simple information retrieval tasks.

Repeated reliance on explanations of limitations rather than task completion.

Excessive user effort and multiple interactions required for basic requests.

Loss of productivity and unnecessary expenditure of time.

Failure to deliver the level of service reasonably expected from a paid AI subscription.

As a paying subscriber, I reasonably expected Microsoft Copilot to assist in information retrieval, research, and productivity tasks effectively. Based on my experience, the service has not consistently met those expectations.

Accordingly, I request that Microsoft:

Conduct a review of my complaint.

Assess the service deficiencies described above.

Refund the subscription fees paid by me for Microsoft Copilot.

Inform me of the outcome of the review and the basis of any decision taken on my refund request.

I trust Microsoft will investigate this matter fairly and respond within a reasonable period.

Thank you for your attention to this complaint.

Yours faithfully,

Dr. N. B. Shridhar Professor and Head Department of Veterinary Pharmacology and Toxicology Veterinary College, Shivamogga Karnataka, IndiaSubject: Request for Refund of Microsoft Copilot Subscription Due to Repeated Service Deficiencies

To
Microsoft Customer Support / Customer Relations Team

Subject: Formal Complaint and Request for Refund of Microsoft Copilot Subscription Fees

Dear Sir/Madam,

I am writing to lodge a formal complaint regarding the performance of Microsoft Copilot and to request a refund of the subscription fees paid by me.

I subscribed to Microsoft Copilot with the expectation that it would function as a reliable AI assistant capable of performing routine information retrieval and productivity tasks. However, my repeated experience has been that Copilot frequently fails to complete straightforward tasks despite having access to the relevant connected services.

A recent example illustrates my concern clearly. I requested Copilot to search my Gmail account for an email with the subject:

"ಸೊರಬ ವಿಧಾನ ಸಭಾ ಕ್ಷೇತ್ರದ ತಾಳಗುಪ್ಪ ಹೋಬಳಿ ವ್ಯಾಪ್ತಿಯ ಕಾನ್ಲೆ ಗ್ರಾಮದ ರಸ್ತೆ ದುರಸ್ತಿಗೊಳಿಸುವ ಬಗ್ಗೆ ತುರ್ತು ಮನವಿ"

and provide the recipient email addresses in comma-separated format.

Copilot identified multiple matching emails but repeatedly stated that it could not retrieve the recipient information. As a result, considerable time was spent in repeated interactions without obtaining the requested result. Subsequently, the recipient addresses associated with the communication were successfully identified through another AI service as:

******@karnataka.gov.in

******@gmail.com

******@gmail.com

******@kpwd.gov.in

******@gmail.com

This incident has significantly undermined my confidence in the reliability and practical usefulness of Microsoft Copilot.

My concerns may be summarised as follows:

Failure to satisfactorily complete simple information retrieval tasks.

Repeated reliance on explanations of limitations rather than task completion.

Excessive user effort and multiple interactions required for basic requests.

Loss of productivity and unnecessary expenditure of time.

Failure to deliver the level of service reasonably expected from a paid AI subscription.

As a paying subscriber, I reasonably expected Microsoft Copilot to assist in information retrieval, research, and productivity tasks effectively. Based on my experience, the service has not consistently met those expectations.

Accordingly, I request that Microsoft:

Conduct a review of my complaint.

Assess the service deficiencies described above.

Refund the subscription fees paid by me for Microsoft Copilot.

Inform me of the outcome of the review and the basis of any decision taken on my refund request.

I trust Microsoft will investigate this matter fairly and respond within a reasonable period.

Thank you for your attention to this complaint.

Yours faithfully,

Dr. N. B. Shridhar
Professor and Head
Department of Veterinary Pharmacology and Toxicology
Veterinary College, Shivamogga
Karnataka, India