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Purchased digital Windows 11

Purchased Order (PII Removed) and have not received it yet. need refund Total $150.47

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-11T22:38:07.1566667+00:00
Brian K Satterfield 0 Reputation points
edited the question 2026-09-12T05:11:21.18+00:00
DaveM121 (2) 16,385 Reputation points Volunteer Moderator
2 answers

Obsolete account on my live account causing problems

I cannot log into my school site due to live.com having an obsolete email account associated with my name. How can I get this resolved? . It left me update email in billing and shipping info but not in my basic profile.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-11T22:36:52.7566667+00:00
Carrie Hogue 0 Reputation points
answered 2026-09-11T23:00:48.8833333+00:00
Jay1 Tran 615 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Excel Copy / Paste not work

Using Excel Version 2408 -Build 17932.20976. I can not copy / paste using the icons or control function. Was working fine yesterday. Two updates happened sometime yesterday; KB5126052 & KB5124008. How do I fix this?

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-11T22:36:21.78+00:00
Phil Dzieduszko 20 Reputation points
answered 2026-09-12T18:44:02.3633333+00:00
EmilyS_726 28,230 Reputation points Volunteer Moderator
2 answers

touchpad does not appear in control panel HID

touchpad is not working properly. Touch pad does not appear in the control panel HID

Windows for home | Other | Search, touch, and mouse
asked 2026-09-11T22:33:52.6933333+00:00
Richard sylvia 0 Reputation points
answered 2026-09-11T23:07:10.12+00:00
Ferdinand Nanalig 32,840 Reputation points Independent Advisor
2 answers

How to cancel Minecraft subscription?

I can't seem to cancel my minecraft marketplace subscription?? When I'm going to cancel on my microsoft account, I'm definitely signed in to the right account but it just doesn't show up as a subscription?

Windows for home | Windows 11 | Gaming
asked 2026-09-11T22:31:55.2366667+00:00
Natalia Chlebowska 0 Reputation points
answered 2026-09-13T17:55:59.45+00:00
paulr0511 48,455 Reputation points Independent Advisor
2 answers

Purchased digital Windows 11

Have not received it. I need refund Total $150.47

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-11T22:30:55.1533333+00:00
Brian K Satterfield 0 Reputation points
answered 2026-09-11T23:07:37.32+00:00
John DeV 169.8K Reputation points Independent Advisor
2 answers

Microsoft word document is greyed out

Microsoft word document is greyed out. After subscription and payment. now I switch to family plan. Can you help me fix this

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-11T22:24:16.2333333+00:00
Ndujiuba, Ezinne 0 Reputation points
answered 2026-09-11T23:12:34.03+00:00
Ferdinand Nanalig 32,840 Reputation points Independent Advisor
3 answers

Classic ASP errors with current identity does not have write access to c:\windows\microsoft.net\framework\v4.0.30319\temporary ASP.NET files

Within IIS 10, classic ASP website, I cannot find any .NET code in this ASP files causing the authentication error. We have tried all the suggested options by giving the user permissions to the folder, removed the user from the website, cleared the…

Windows development | Internet Information Services
asked 2026-09-11T22:02:46.3+00:00
Ramirez, Rose 0 Reputation points
answered 2026-09-14T02:47:47.0166667+00:00
Tom Tran (WICLOUD CORPORATION) 5,785 Reputation points Microsoft External Staff Moderator
2 answers

Word opening in Track Changes mode

How can I remove Track Changes from opening when I open a new document? This is a new development with the updated version 16.112.4. I have tried to look for a fix to no avail. Please advise.

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-09-11T21:53:26.0033333+00:00
challenged 0 Reputation points
commented 2026-09-13T06:58:21.0266667+00:00
Hendrix-V 18,685 Reputation points Microsoft External Staff Moderator
1 answer

Missing send button for email

The button to send a composed email has completed disappeared in my account and I do not know how to retrieve it. Suggestions would be appreciated.

Outlook | Web | Outlook.com | Email
asked 2026-09-11T21:53:01.91+00:00
Desane Blaney 0 Reputation points
answered 2026-09-11T23:08:50.3633333+00:00
Ferdinand Nanalig 32,840 Reputation points Independent Advisor
1 answer

Daily Streak tasks are not giving bonus stamps.

I am not getting bonus stamps for each one of the 4 daily streak tasks.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,319 questions
asked 2026-09-11T21:52:14.43+00:00
Soumya Mahata 40 Reputation points
edited the question 2026-09-12T05:57:28.0333333+00:00
JuliaMarvin 22,445 Reputation points Volunteer Moderator
1 answer

stop kernel_security_check_failure(0x139)

stop kernel_security_check_failure(0x139) shuts computr down at 5:pm daily start up is sluggish

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-11T21:40:45.1866667+00:00
Don Stowe 0 Reputation points
answered 2026-09-11T22:13:12.7766667+00:00
Ivan B 123.1K Reputation points Independent Advisor
3 answers

talk to an agent about word on mac not responding

Can't type in a Word document on my iMac. Filled in one page then everything I had typed totally disappeared. This has been going on for days. At the bottom of my page it says "accessibility: Investigate" And Another message says "Document…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-09-11T21:36:33.76+00:00
Deirdre Henderson 0 Reputation points
answered 2026-09-12T17:47:00.77+00:00
Stefan Blom 351.5K Reputation points MVP Volunteer Moderator
1 answer

Can't sign in to microsoft solitaire collection. Red exclamation point by user name.

Can't sign in to microsoft solitaire collection. Red exclamation point by user name.

Windows for home | Windows 11 | Apps
asked 2026-09-11T21:35:02.1233333+00:00
Debbye Beck 0 Reputation points
edited the question 2026-09-12T05:59:25.0466667+00:00
JuliaMarvin 22,445 Reputation points Volunteer Moderator
2 answers

I've been billed twice within two months but only have one subscription for 365

I was billed in April 18, 2026 for $106.61 (P425-6816830) then again in May 26th 2026 for the same amount and the same #. To my knowledge, I only have one account for 365

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-11T21:31:54.21+00:00
Michael Janton 0 Reputation points
edited the question 2026-09-12T00:38:19.1866667+00:00
Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
2 answers

cannot paste data or formats

Just today when I try to drag & paste, cut & paste, or paste formats, nothing happens. The dashed line appears around the source data but nothing happens. If I open the spreadsheet in LibreOffice, the paste function works. What gives> Office…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-11T21:31:26.5633333+00:00
Kevin Pyle 0 Reputation points
answered 2026-09-12T16:06:38.36+00:00
EmilyS_726 28,230 Reputation points Volunteer Moderator
2 answers

I paid for a subscription that I would like to cancel

I paid for a subscription that I already have. I think it went under my partner's email. I just purchased it 10 minutes ago. I would like a refund, please.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T21:29:45.8966667+00:00
Luciano DiSerafino 0 Reputation points
answered 2026-09-11T22:03:36.44+00:00
EmilyS726 266.1K Reputation points Independent Advisor
2 answers

MY LAPTOP TOUCH PAD ISN'T WORKING

Dear Microsoft Support, I’m contacting you because the touchpad on my device is not working properly. I have tried checking the device settings and restarting the computer, but the issue is still present. I would appreciate your assistance in identifying…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-11T21:20:47.6566667+00:00
Gloria Bamitale 0 Reputation points
answered 2026-09-11T22:02:04.71+00:00
Lester Bernard Reyes 84,725 Reputation points Independent Advisor
1 answer

moving grouped files in onedrive not working

Hi there I seem to be having issues moving grouped files from 1 folder to another inside onedrive? I can select 1 photo at a time and the move here button is activated but when I select more than 1 it is not?? I have refreshed the page and closed and…

Windows for home | Windows 11 | Windows update
asked 2026-09-11T21:11:48.25+00:00
commented 2026-09-13T06:14:41.53+00:00
Hendrix-V 18,685 Reputation points Microsoft External Staff Moderator
1 answer

Can the admins of my school-issued device see my Microsoft files if the system is based on Google?

I'm currently using a school-issued device, and I write a lot of fanfiction / short stories. Previously I've been using Google Docs [as it comes pre-installed on my device] with my school-provided Google account; but some of the content I've been writing…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-11T21:11:04.85+00:00
Jay Goodenough 0 Reputation points
answered 2026-09-12T20:15:37.9466667+00:00
Rob Koch 26,080 Reputation points Volunteer Moderator