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“I need help with a duplicate Microsoft 365 Personal charge. Bank of America confirms two $99.99 payments went through. I need the duplicate $99.99 refunded without canceling my active subscription.”

“I need help with a duplicate Microsoft 365 Personal charge. Bank of America confirms two $99.99 payments went through. I need the duplicate $99.99 refunded without canceling my active subscription.”

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T21:54:45.3033333+00:00
John Duffy 1 Reputation point
answered 2026-09-14T22:27:02.8633333+00:00
EmilyS726 269K Reputation points Independent Advisor
2 answers

horizontal scroll bar issue

when i minimize a word doc, the bottom horizontal scroll bar disappears. the option to keep the scroll bar is already checked in advanced options. what more can I do to keep the scroll bar visible?

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-11T21:07:33.9566667+00:00
Toon, Roxanne@CDPH 0 Reputation points
commented 2026-09-14T22:20:17.3633333+00:00
Hendrix 1,425 Reputation points Independent Advisor
1 answer

Spell Check in Excel

I have the attached form, and I am unable to use spell check, it is dim. Can someone please help me fix this?

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-11T17:50:39.9266667+00:00
Caitlin Hoskins 0 Reputation points
edited a comment 2026-09-14T22:20:11.27+00:00
Hendrix 1,425 Reputation points Independent Advisor
1 answer

is it possible to download previous versions of office for office AI students license?

recently i wanted to download Microsoft 365 apps enterprise in my desktop but its not available for Office A1 students except on web. Which got me wondering is it possible to download previous versions of office for office A1 students license?

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-09-13T18:31:26.2566667+00:00
edited a comment 2026-09-14T22:16:47.2133333+00:00
Ivory 1,585 Reputation points Independent Advisor
2 answers

How to buy more storage to my laptop

I'm in school and my device is used for nothing but schoolwork. I have cleaned it up reset the device before school started and 3 weeks in, I have no storage? It will not open some of my assignments and I can't have more than 4 tabs open at a time on…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-09-14T19:12:39.4466667+00:00
Shasta Franklin 0 Reputation points
answered 2026-09-14T21:33:43.4366667+00:00
Craig Long 18,635 Reputation points
2 answers

Unknown Credit Card Charge

I am being charged a monthly amount on my Credit Card that I do not recognise. My Microsoft Account dose not have a Credit Card uploaded thus the charge is very strange. I have tried to contact Microsoft NZ but all I get is a web link aka.ms/charge that…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-14T20:39:28.93+00:00
Massimo Biscuola 0 Reputation points
answered 2026-09-14T21:32:09.05+00:00
EmilyS726 269K Reputation points Independent Advisor
1 answer

new microsoft 365 key not working

I'm trying to enter a microsoft 365 product key on a new laptop I purchased and it's not accepting it. Checked multiple times that I entered it correctly. I'm using a microsoft account that I use for other laptops also. Is this why? Do I have to create…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-14T20:44:34.6566667+00:00
Better vision 0 Reputation points
answered 2026-09-14T21:30:23.22+00:00
EmilyS726 269K Reputation points Independent Advisor
2 answers

Error " Something went wrong " Refresh the application

I have been getting the following error message since past 6 hours. UTC Date: 2026-09-14T09:14:08.352Z Client Id: CD05F44F61444D719EDCF3C9E9C1B484 Session Id: cbbecf0b-9968-46c7-87cb-911ab93a9754 Client Version: 20260904006.10 BootResult: fail Back…

Outlook | Web | Outlook.com | Email
asked 2026-09-14T09:20:52.8466667+00:00
ranjan suri 15 Reputation points
commented 2026-09-14T21:12:46.0133333+00:00
davinn suos 0 Reputation points
3 answers

Trying to create an Azure account with my company: account creation blocked

Hi, I'm trying to create an Azure account with my company to use Azure Artifact Signing, and the account creation is blocked. I have tried multiple times over the few last months, it's always blocked. I have tried several emails on our company domain,…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,317 questions
asked 2026-09-11T16:13:19.1366667+00:00
SD 0 Reputation points
commented 2026-09-14T21:09:23.54+00:00
SD 0 Reputation points
7 answers

Defender Antivirus "turned off"

Windows 11 25H2 26200.8968 Release Preview I keep getting notifications that Defender Antivirus is turned OFF. Every last toggle in Defender settings is toggled on, I get Antivirus updates, am able to run scans but I keep getting the notification window…

Windows Insider program | Windows Insider preview | Security, privacy, and accounts
asked 2026-07-25T13:27:00.0666667+00:00
kirbster 1 125 Reputation points
commented 2026-09-14T21:04:45.09+00:00
jens 0 Reputation points
1 answer

I'm the only user and purchased the MS 365 subscription myself and don't have admin rights and I cannot access the Admin Center

I'm the only user and purchased the MS 365 subscription myself and don't have admin rights and I cannot access the Admin Center. I need to update my payment method and can't access the Admin Center.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T20:07:09.8566667+00:00
Jody Schultz 0 Reputation points
edited a comment 2026-09-14T21:02:23.45+00:00
Chris-D 1,595 Reputation points Independent Advisor
1 answer

Agent support for MFA reset

I need agent support to reset my MFA. My account is locked, and I can't complete verification in the MFA app. The listed mobile number doesn't work in the MFA app.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T20:50:10.7933333+00:00
Larisa Thathiah 0 Reputation points
edited an answer 2026-09-14T21:00:02.05+00:00
Lin v 1,380 Reputation points Independent Advisor
2 answers

TEAMS MEETING LINK IS NOT GENERATED in outlook

When I create a new teams meeting, a link is not generated in outlook.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings
asked 2026-09-14T20:09:05.0433333+00:00
Swanson, Anita 0 Reputation points
answered 2026-09-14T20:50:47.1833333+00:00
Hendrix 1,425 Reputation points Independent Advisor
2 answers

Password manager

How to find my password on Microsoft password manager in Microsoft edge on my android phone

Microsoft Edge | Other | Android
asked 2026-09-14T20:25:05.1266667+00:00
Crystal Travis 0 Reputation points
answered 2026-09-14T20:42:04.79+00:00
Marcin Policht 109.5K Reputation points MVP Volunteer Moderator
2 answers

how delete messages that appear in Phone Link but are not on my phone

Messages appear in Phone Link but are not in my phone. I find no way to clear them

Windows for home | Windows 11 | Connect Phone and PC
asked 2025-12-12T13:42:11.38+00:00
David Smith 0 Reputation points
commented 2026-09-14T20:41:29.5+00:00
Donald Harris 0 Reputation points
1 answer

I have a new iPhone and now I cannot log into my business account on my Authenticator app.

Hi - I have a new iPhone and now I cannot log into my business account on my Authenticator app. What do I do?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T20:13:41.65+00:00
answered 2026-09-14T20:39:28.0966667+00:00
Ivory 1,585 Reputation points Independent Advisor
1 answer

C# - File.Move one system to other system

Hi Team, Using C# code, we are using file.move function to move files one system [ Share folder ] to other system [ Share foler]. Some cases moving to SFTP. The C# code is getting executed in Windows Server. Server located in Singapore. File moving is…

Windows for business | Windows Server | Networking | Network connectivity and file sharing
asked 2026-09-13T15:48:42.15+00:00
Balamurugan Ramalingam 0 Reputation points
edited a comment 2026-09-14T20:32:49.88+00:00
Marcin Policht 109.5K Reputation points MVP Volunteer Moderator
2 answers

How do I pin Outlook to my taskbar?

How do I pin Outlook to my taskbar? I've tried logging onto the Outlook site and right clicking, but that doesn't work.

Outlook | Web | Outlook.com | Settings
asked 2026-09-14T19:50:05.0066667+00:00
Charles Bright 0 Reputation points
answered 2026-09-14T20:27:19.32+00:00
John Jefferson Doyon 88,610 Reputation points Independent Advisor
9 answers

2026-08 Security Update (KB5121003) (26200.9168) not installing despite following lots of tips.

I just obtained a brand new HP laptop and am completely unable to install this update Order of events: I download the update (no problems here) it prompts for a reboot upon reboot it somewhat "gives up" and just loads me into a boot screen…

Windows for home | Windows 11 | Windows update
asked 2026-08-25T09:07:27.4033333+00:00
Grady 25 Reputation points
edited an answer 2026-09-14T20:27:11.37+00:00
Stefan Szasz 0 Reputation points
4 answers

COMPLAINT please help

hi all i have been trying to reach someone in Microsoft for the last few months and with 5 agents agreeing to email me after the chat, NONE has. I even spoke to some guy in India who has also not taken any action from our call discussion. all these have…

Microsoft 365 and Office | Other
asked 2025-11-10T16:32:42.6433333+00:00
Cheryl Chua 0 Reputation points
edited an answer 2026-09-14T20:23:46.13+00:00
JB 0 Reputation points