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How to Fix "Something went wrong [657rx] error

How do i fix this error? Outlook on desktop. All other accounts that i have loaded work great. this email address/account is also linked to my Microsoft 365 account and MS Windows. This account was working properly on a previous desktop. I…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,009 questions
asked 2026-09-13T17:00:36.6833333+00:00
Peter G 0 Reputation points
edited a comment 2026-09-14T14:25:52.3566667+00:00
Demi Nguyen 2,005 Reputation points Independent Advisor
1 answer

ONEDRIVE cancellation

I have paid for the first month of one drive for 200GB storage but I need to cancel this payment. I have been to the my account page, but I cannot see the payment for this or how to cancel it.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T13:48:58.8533333+00:00
Llewellyn Francis 0 Reputation points
answered 2026-09-14T14:23:41.6133333+00:00
DaveM121 933.9K Reputation points Independent Advisor
1 answer

how to fix bluetooth in windows 11

no bluetooth detect in windows 11.just show troublshoot bluetooth connection but its not working

Windows for home | Windows 11 | Windows update
asked 2025-09-25T06:22:45.02+00:00
Md. Zubayer Islam 110 Reputation points
commented 2026-09-14T14:22:51.75+00:00
JuliaMarvin 22,820 Reputation points Volunteer Moderator
2 answers

M365 Copilot Agent built using Agent Builder fails to retrieve/stage knowledge base stored in SharePoint Site or even in the attachments

We have developed a Microsoft 365 Copilot Agent using Agent Builder and configured a SharePoint-based knowledge repository to support AI-generated training and technical content. The agent exhibits inconsistent and unreliable behaviour when accessing…

Microsoft 365 and Office | SharePoint | Development
asked 2026-09-11T09:49:04.2033333+00:00
Rohit Budha Borse 0 Reputation points
edited a comment 2026-09-14T14:22:28+00:00
BabybooHN 3,125 Reputation points Independent Advisor
1 answer

My account is hacked and stuck in a mail loop.

So I recently have been hacked again while playing Minecraft and from the looks of it in my email is that this person have purposely log in multiple accounts for my microsoft account to make it hard to recover. I am also unable to recovery due to my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T12:16:16.5866667+00:00
Yuu OP 0 Reputation points
commented 2026-09-14T14:08:57.86+00:00
John Jefferson Doyon 88,240 Reputation points Independent Advisor
2 answers

trouble verifying my account.

dear team please chack i have a issue of login to my account trouble verifying my account.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T08:40:52.48+00:00
YASH RAHGHUWANSHI 0 Reputation points
edited the question 2026-09-14T14:03:32.63+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
1 answer

One drive password protected link cannot verify on mobile devices

Hello, I am facing an issue with password protected folder sharing in one drive I created a folder -> Click on share -> Click on settings -> Set a password and expiration date -> Saved the settings -> copied link. Sharing the link when it…

Microsoft 365 and Office | OneDrive | Other | iOS
asked 2026-08-12T11:02:52.6833333+00:00
Panagiotis Toumpas 0 Reputation points
edited a comment 2026-09-14T14:00:44.5933333+00:00
Falcon Ener Kise 0 Reputation points
2 answers

I'm trying to reinstall the same product on the same PC.

Hello. I currently purchased the Microsoft Office Home & Business 2021 ESD product and was using it on my LG laptop. My laptop's SSD had an issue, so I replaced and formatted the SSD. I am using the same product, and I logged in with the same account…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-14T06:10:28.13+00:00
영훈 김 0 Reputation points
answered 2026-09-14T14:00:28.87+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2 answers

Can't find a subscription I purchased

I purchased a new subscription and it isn't showing up under my account. How can I find it?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-05T18:58:46.1733333+00:00
TC Admin 0 Reputation points
commented 2026-09-14T13:56:27.76+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
3 answers

Green Checks on Win 11 Desktop Icons

Suddenly, my Windows 11 desktop icons all have green check marks. Why? And how do I remove them?

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-01-04T14:47:57.1566667+00:00
Cliff Gottberg 0 Reputation points
answered 2026-09-14T13:54:28.3166667+00:00
Ryezen 0 Reputation points
1 answer

New Outlook - no Accept/Decline/Tentative button on certain invites from me as a delegate

I am a delegate to 3 Directors calendars. I have delegate permission and receive all their invites. If I send an invite from one Director inviting the other two, I have no option to accept or decline the invite from the invite itself. The only option I…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-14T11:32:06.6333333+00:00
JennyB 0 Reputation points
commented 2026-09-14T13:51:46.8766667+00:00
Kristen Tran 1,870 Reputation points Independent Advisor
1 answer

Problem signing into Outlook on new Iphone 17

I purchased a new Iphone 17 pro max yesterday. Transferred all my data and setting. Outlook will not allow me to sign in.

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-14T13:04:17.1166667+00:00
Joe Woolley 0 Reputation points
commented 2026-09-14T13:51:27.74+00:00
Raj Shekhar 0 Reputation points
2 answers

Used incorrect email to create an account

I subscribed and created and account using an incorrect email address, how can I change it to my email address?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T13:09:10.52+00:00
Luis Santos 0 Reputation points
edited an answer 2026-09-14T13:48:19.2766667+00:00
Kristen Tran 1,870 Reputation points Independent Advisor
1 answer

When i enter my product key i get an error message saying service unavailable please try again later

i have bought microsoft office and went to renew. when i enter the product key it goes to a page saying service unavailable, please try again later. can anyone help please?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-14T13:09:28.9333333+00:00
lizzo48 0 Reputation points
answered 2026-09-14T13:45:00.5+00:00
TaoLi 112.8K Reputation points Independent Advisor
2 answers

Microsoft Blocked macros from running Because the source of this file is untrusted (Excel)

While opening the Excel Sheet getting above message. I unblocked the file but still getting above message.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-12T11:49:46.72+00:00
edited the question 2026-09-14T13:39:57.9466667+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
3 answers

WhatsApp channel fails with "no WhatsApp accounts associated" despite correctly linked ACS resource - same agent works fine on Teams

I'm trying to connect a Copilot Studio agent to WhatsApp via Azure Communication Services (ACS). The ACS side confirms the WhatsApp Business Account is correctly linked, but Copilot Studio's Channels > WhatsApp screen reports "There are no…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-10T09:47:25.8866667+00:00
Adilson Capaia 0 Reputation points
commented 2026-09-14T13:37:13.1766667+00:00
Ashlesha Pawar (Tata Consultancy Services Limited) 400 Reputation points Microsoft External Staff
3 answers

How to remove powershell

Windows Powershell starts up every time I start my computer. Powershell is not listed in the startup apps. I have Windows 11 installed with all available windows updates. Powershel is not visible in Autoruns. Is it save to completely remove powershell…

Windows for home | Windows 11 | Apps
asked 2026-09-13T10:34:38.16+00:00
Ben Ensink 0 Reputation points
commented 2026-09-14T13:36:10.91+00:00
Horace Wiggins 535 Reputation points
2 answers

how to fix my authticator app so that i recieve the notifications.

i need to access my email for school, but in order to do that i need to approve this is the autheticator app, to which when i do, the number does not appear in my app and leaves me with not being able to access my email. why is this happening and how can…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-14T13:20:47.88+00:00
Bradley Fox 0 Reputation points
answered 2026-09-14T13:33:03.9233333+00:00
Killian N 4,225 Reputation points Independent Advisor
4 answers

GMail account in Outlook on iPhone

How to sign into GMail account in Outlook on iPhone without getting repeated prompts to sign in with Google?

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-07T19:22:38.5433333+00:00
George Somerville 10 Reputation points
commented 2026-09-14T13:32:38.35+00:00
Thomas4-N 22,025 Reputation points Microsoft External Staff Moderator
3 answers

My outlook.com email account isn't using my 365 Family storage

My outlook.com email account isn't using my 365 Family storage

Outlook | Web | Outlook.com | Settings
asked 2026-08-25T10:21:16.8366667+00:00
Sarah Warr 0 Reputation points
commented 2026-09-14T13:32:27.4833333+00:00
Thomas4-N 22,025 Reputation points Microsoft External Staff Moderator