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Cannot Log In Due to Authenticator only Communicating to Wrong Device

Hello, I am beyond frustrated. I should have been able to talk to someone at Microsoft instead of having to post here. The degree to which they dodge interactions with their own users is obscene. Deep breath. Anyway, I am trying to log into my Outlook…

Microsoft Security | Microsoft Authenticator
asked 2026-09-13T22:26:59.5066667+00:00
Gage Grace 0 Reputation points
answered 2026-09-13T22:27:20.7533333+00:00

AI answer

3 answers

Microsoft Office 365 - Word app - Huge Icons upon starting new document

When I open up my word app on Microsoft 365, there are huge icons on the left and right. Undo, Redo, Comments, Catch up. How do I take these off?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-06-15T19:25:04.6+00:00
David Olivo 0 Reputation points
commented 2026-09-13T22:17:59.6933333+00:00
Charles Kenyon 170.8K Reputation points Volunteer Moderator
2 answers

how to remove administrative account

do not want signin option when loggig into my computer

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-09-13T21:37:24.7533333+00:00
jim friedman 0 Reputation points
answered 2026-09-13T22:16:36.8666667+00:00
Ivan B 123.6K Reputation points Independent Advisor
3 answers

Find my device issue with laptop that had Windows 11 reinstalled on it

Hi Recently Microsoft updated its accounts page and finally my reformatted laptop is showing up in the find my device tab. This is new as for more than 6 months the find my device/windows account page was not showing my reformatted laptop. Seems like…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-04-30T16:51:29.1466667+00:00
EliB 0 Reputation points
answered 2026-09-13T22:15:18.7+00:00
Robert Wigley 0 Reputation points
3 answers

Windows 11 Find my device is not working

I have a quite new Surface laptop that I am trying to ensure I will be able to find if lost. When I use another laptop and and log into https://account.microsoft.com/devices/find--my-device and press the Find button I get the message "We can't…

Windows for home | Windows 11 | Security and privacy
asked 2026-08-01T17:25:36.2533333+00:00
Paul S 0 Reputation points
answered 2026-09-13T22:13:16.0533333+00:00
Robert Wigley 0 Reputation points
2 answers

How to use my Office Professional 2019 and not 365

I want my purchased office 2019 product on my laptop, not the 365 version. How do i do that?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-12T19:44:21.4266667+00:00
Lisa Owen 5 Reputation points
commented 2026-09-13T22:07:47.61+00:00
Allan Solomon Mejia 9,000 Reputation points
2 answers

Install Microsoft 365 Office on iPad

I have downloaded Microsoft 365 through my husbands account which includes 5 users. I can’t seem to get this installed on my iPad. Help!

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-09-13T20:21:03.7033333+00:00
Paula Willis 0 Reputation points
answered 2026-09-13T21:45:45.6133333+00:00
John Jefferson Doyon 87,635 Reputation points Independent Advisor
2 answers

USB not recognizing

Hello This message always exists from right corner of laptop . Please try to resolve this issue. Thanks

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-08-08T19:23:18.99+00:00
asmahan gbara 0 Reputation points
answered 2026-09-13T21:44:09.51+00:00
asmahan gbara 0 Reputation points
8 answers

One single physical HDD shows as 2 separate disks in Disk Management as Disk 1 and Disk 2. I need it to be one C drive disk, so C: Drive will be it's full 8TB and not just 256GB like the previous drive.

One single physical HDD shows as 2 separate disks in Disk Management as Disk 1 and Disk 2. I need it to be one C drive disk, so C: Drive will be it's full 8TB and not just 256GB like the previous drive. How can I correct this to show only 1 Disk/HOW DO I…

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-09-12T22:33:19.5+00:00
Willow Frost 0 Reputation points
answered 2026-09-13T21:40:01.7133333+00:00
Igor Leyko 112.4K Reputation points Independent Advisor
2 answers

how do i fix so i can factory reset my laptop dell

when i go to factory reset my dell laptop i push reset then local reinstall it goes back to the main screen or dosent do anything at all

Windows for home | Other | Recovery and backup
asked 2025-08-08T10:15:02.0466667+00:00
trey ion 5 Reputation points
commented 2026-09-13T21:31:18.18+00:00
JuliaMarvin 22,615 Reputation points Volunteer Moderator
3 answers

i cannot my word and power point

when i try to open microsoft word or power point that time a notification comes. this notification shows that my wor or power point has run into an error that is preventing it from work correctly

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-09-13T19:43:11.2033333+00:00
mohammad ibrahim 0 Reputation points
commented 2026-09-13T21:27:13.9066667+00:00
EmilyS726 267.4K Reputation points Independent Advisor
2 answers

Teams Synch problem

I can't synch Teams chat on my laptop with android mobile.

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
asked 2026-09-12T21:06:10.6666667+00:00
Mike Mortimore 0 Reputation points
commented 2026-09-13T21:25:26.04+00:00
Ivory 1,415 Reputation points Independent Advisor
1 answer

I upgraded Copilot to a Personal subscription this afternoon because I got the prompt telling me I was out of credits

When I try and use Copilot in Word, Excel, of PP, after I type the prompt, I am getting the message that I am out of credits and that I need to upgrade. I was on chat for about an hour or so but it still has not resolved. I am logged in with my gmail…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-13T19:42:29.4966667+00:00
Tracey Motolanez 0 Reputation points
commented 2026-09-13T21:24:43.62+00:00
EmilyS726 267.4K Reputation points Independent Advisor
1 answer

Speakers stopped working

My audio stopped working on MS TEAMS today (10 September 2026), no ability to troubleshoot and none of the options (other speakers) seem to work.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-09-10T21:54:04.82+00:00
MIKE SMITH 0 Reputation points
commented 2026-09-13T21:24:22.1466667+00:00
Ivory 1,415 Reputation points Independent Advisor
1 answer

activate windows

Display shows "Activate Windows" but there nothing to activate

Windows for home | Windows 10 | Licensing and activation
asked 2026-09-13T20:47:45.7733333+00:00
Deb Mannon 0 Reputation points
commented 2026-09-13T21:23:41.66+00:00
EmilyS726 267.4K Reputation points Independent Advisor
2 answers

bluetooth issue

my j-buds aren't connecting to my windows computer bluetooth!! I've got other devices connected but not my ear buds! it's pretty basic question. This is the only device not connecting

Windows for home | Other | Devices and drivers
asked 2026-09-13T19:58:54.7466667+00:00
april harper 0 Reputation points
answered 2026-09-13T21:21:32.6133333+00:00
Ferdinand Nanalig 32,865 Reputation points Independent Advisor
1 answer

Founders Hub: LinkedIn Verification BadRequest (Conflict) & Startup Portal Login Loop

Hi Microsoft Support Team, I am experiencing a critical blocking issue with my Microsoft for Startups Founders Hub account. I am unable to verify my LinkedIn profile (in order to get startup-status and benefits) and, at the same time, I am completely…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,682 questions
asked 2026-06-03T14:51:12.7766667+00:00
Luis 5 Reputation points
commented 2026-09-13T20:53:02.7533333+00:00
yigit furkan 0 Reputation points
1 answer

Error when submitting SharePoint form

I created a SharePoint lists form, and it worked for some time but now it is giving me an error message once the form is submitted. I do not know how to fix it. Can someone please help me.

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-01-07T16:34:55.7466667+00:00
Valeria Aparicio 10 Reputation points
commented 2026-09-13T20:48:34.1033333+00:00
Kieran Richards 0 Reputation points
1 answer

how to fix

my live email account has been blocked on my phone all of a sudden, I have sent previous passwords used also email addresses of previous messages I have sent plus the first line of all emails, numerous times and it still denying me access, please help

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-13T20:11:55.62+00:00
carole 0 Reputation points
answered 2026-09-13T20:47:24.9766667+00:00
Lester Bernard Reyes 84,820 Reputation points Independent Advisor
2 answers

sending teams meeting invite

I am unable to send a Teams meeting invite from my Outlook calendar

Microsoft Teams | Microsoft Teams for business | Calendar | Manage calendars
asked 2026-09-13T20:01:13.0933333+00:00
Cathy Stratton 0 Reputation points
edited an answer 2026-09-13T20:27:12.5+00:00
Ivory 1,415 Reputation points Independent Advisor