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2 answers

Separating OneDrive access when going from 365 Personal to 365 Family on family member devise

Had a 365 Personal subscription on a PC with a separate laptop as a shared device. I could see the same OneDrive from either device from the taskbar of either devise. Switched to 365 Family and changed the shared device (laptop) to being a Family…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-09T01:07:41.26+00:00
Milton Smeltz 0 Reputation points
commented 2026-09-11T00:15:25.2966667+00:00
Milton Smeltz 0 Reputation points
1 answer

How to enable upload files to Copilot word

Microsoft 365 Personal subscriber on Mac. Word version 16.95.4 (25040241). Copilot is available and Connected Experiences are enabled. In Copilot, "Upload file" is visible but always grayed out, even in a new blank document. I am signed in as…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-09-09T22:21:01.93+00:00
Erwin Stedronsky 0 Reputation points
commented 2026-09-11T00:14:42.9966667+00:00
Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
2 answers

I want to eleminater our subscription msft 365 business since we have an app wih msft 365 personal

Can you help me to eliminate our app for msft 365 business

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-31T19:36:49.2966667+00:00
Dante LaGatta 0 Reputation points
edited an answer 2026-09-11T00:14:19.6033333+00:00
Hendrix 990 Reputation points Independent Advisor
2 answers

Outlook.com email cannot filter spam mail

There are many emails that try to look like emails from Microsoft and crypto websites that I have never signed up for, with attachments as PDFs or config files attached as attachments in the emails. The Outlook system cannot protect these emails at all.…

Outlook | Web | Outlook.com | Email
asked 2026-09-08T15:49:18.9866667+00:00
Chanathip 0 Reputation points
answered 2026-09-11T00:13:51.43+00:00
Hornblower409 14,600 Reputation points
2 answers

Complete loss of Excel Workbook

Good morning. I had an Excel workbook on the system called 'day share trading'. I used it regularly. Yesterday I went to use it, and it has completely disappeared, including the short cut. i have looked in the recycle bin etc., followed all the…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-09T23:40:05.6066667+00:00
Frank Granziera 0 Reputation points
commented 2026-09-11T00:13:40.9966667+00:00
Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
1 answer

What is happening to Microsoft Copilot?

I just recently logged on to my computer and I was using Microsoft Copilot. Then I went to sleep, and when I was ready to continue my work by exploring deeper into the topic more deeply, Microsoft Copilot said, "Something went wrong. Please…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-10T00:00:29.4866667+00:00
Jef 0 Reputation points
commented 2026-09-11T00:13:12.59+00:00
Emma1-N 12,030 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Teams crackling with AirPods

Hello! I have an issue where I hear a crackling with my AirPods only with Microsoft Teams (both browser version and app) but with no other websites or apps. I have uninstalled and redownloaded drivers, turned off noise suppression, turned off audio…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-08-31T20:44:32.5566667+00:00
JKL 0 Reputation points
edited a comment 2026-09-11T00:12:35.06+00:00
Hendrix 990 Reputation points Independent Advisor
1 answer

OUTLOOK 365 auto closes after around 1 minute whilst classic works fine . No problems with other 365 apps.

Recently bought a new PC running windows 11 pro. Intel® Core™ Ultra 7 255H - with ARC graphics. Cannot use OUTLOOK 365 as auto closes after around 1 minute whilst classic works fine . No problems with other 365 apps. - App has been removed and…

Microsoft 365 and Office | Other
asked 2026-09-10T15:29:57.96+00:00
Nigel Snape 0 Reputation points
commented 2026-09-11T00:11:32.7866667+00:00
Jeronimo Fuerte 45,750 Reputation points Independent Advisor
3 answers

how to fix to view Copilot on Microsoft Outlook (New) on windows

I have a Microsoft personal plan, copilot used to work on Microsoft Outlook (New) and since last few days the copilot option is missing and I have tried multiple ways of removing account, re-install the app but still the copilot is missing. I also see…

Microsoft Copilot | Other
asked 2026-09-08T22:39:45.5633333+00:00
Ajay Talluri 0 Reputation points
commented 2026-09-11T00:10:57.67+00:00
Emma1-N 12,030 Reputation points Microsoft External Staff Moderator
3 answers

Missing Files in Personal Vault

Two days ago, I could see files in my personal vault in one drive, today some files are no longer in vault nor are they in recycle bin nor can I restore. I need these pdf docs

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T17:49:49.6566667+00:00
Gerson Madrid 0 Reputation points
commented 2026-09-11T00:09:55.0133333+00:00
Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
2 answers

How do I unlock my account?

My account has been locked due to too many attempts to sign in. Whenever I request a code to be emailed to reset the password, I never receive the code. I know I have the correct email address for the account. How do I fix this? Moderator moved from…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T12:54:19.1366667+00:00
Amanda Mathis 0 Reputation points
commented 2026-09-11T00:08:51.08+00:00
Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
2 answers

Can I still use the desktop version of Publisher?

I have a Microsoft 365 subscription and downloaded and installed the desktop versions of the apps on my laptop. Will I still be able to work with Publisher files after the October 1st deadline, or will the app be automatically uninstalled from my device?

Microsoft 365 and Office | Publisher | For home
asked 2026-09-10T23:18:58.2633333+00:00
David Lambert 6 Reputation points
answered 2026-09-11T00:08:08.1566667+00:00
Jade Ng 15,470 Reputation points Microsoft External Staff Moderator
1 answer

Attachments Not Coming Through

Hi, When using Outlook on my Edge desktop browser on a Dell computer, attachments do not come through with the email. When I check on my phone, the attachment does come through. Why is this happening and how do I fix it?

Outlook | Web | Outlook.com | Email
asked 2026-09-10T17:55:44.1233333+00:00
Henry Fisher 0 Reputation points
commented 2026-09-11T00:06:01.2433333+00:00
Jeronimo Fuerte 45,750 Reputation points Independent Advisor
1 answer

Whatsapp files saving

Greetings Why cant all my whatsapp files save from my whatsapp business linked to my laptop. Neither can they open. They show its opening and finally doesnt. Also one document saves and the rest all refuse.

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-09-09T10:13:14.2333333+00:00
Isaac Ahimbisibwe 0 Reputation points
commented 2026-09-11T00:05:23.1666667+00:00
Emma1-N 12,030 Reputation points Microsoft External Staff Moderator
3 answers

How do I stop 100s of unwanted junk mail showing up

Recently I started getting 100s of unwanted junk mail and I would like it to stop. When I block they still come back

Outlook | Web | Outlook.com | Email
asked 2026-09-09T21:56:42.68+00:00
Louis Salemi 0 Reputation points
edited an answer 2026-09-11T00:03:03.6633333+00:00
Hornblower409 14,600 Reputation points
2 answers

says my Microsoft 365 account does not allow editing on a Mac

I use my word account through my school and have never had an issue until now. The online platform still works but it says that I cannot do anything on the desktop version.

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-08-31T22:21:16.64+00:00
Wieczorek, Keely M 0 Reputation points
edited an answer 2026-09-11T00:02:16.56+00:00
Hendrix 990 Reputation points Independent Advisor
1 answer

How to disable winget on local user?

Hi, We disabled Microsoft store via intune's configurations but learnt that users even without admin rights could use powershell and use winget to install any apps. Is there a way to prevent the user to grab any apps that they want?

Microsoft 365 and Office | Other
asked 2026-09-10T03:22:01.63+00:00
Lei 0 Reputation points
commented 2026-09-11T00:01:56.79+00:00
Ramesh Srinivasan 87,090 Reputation points Independent Advisor
1 answer

Long-standing Microsoft 365 E5 Developer tenant suddenly blocked by PolicyViolationThrottle — 1.6+ TB of existing OneDrive data now inaccessible and eDiscovery export failing

The situation I’m the Global Administrator of a long-standing Microsoft 365 E5 Developer Program tenant that has been active for several years. Recently, OneDrive/SharePoint access was restricted with: PolicyViolationThrottle |…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-09-09T21:37:27.0833333+00:00
Prateek Bhatia 0 Reputation points
edited an answer 2026-09-11T00:00:52.93+00:00
Hendrix 990 Reputation points Independent Advisor
2 answers

UNABLE TO CO-AUTHORIZING IN EXCEL

Hi, I recently changed my hard disk. Before changing it, my coworker and I were able to access and edit a file that I had previously shared without any issues. However, after changing the hard disk, I noticed that my coworker can no longer edit the Excel…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-08T06:41:24.83+00:00
lyden 0 Reputation points
commented 2026-09-11T00:00:24.32+00:00
lyden 0 Reputation points
1 answer

Admin Password

“I don’t have access to the admin account, and i want to reset the password how i,m doing it?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-31T20:31:27.6066667+00:00
Info 5 Reputation points
edited an answer 2026-09-10T23:59:25.13+00:00
Hendrix 990 Reputation points Independent Advisor