Attachments Not Coming Through

Question

Attachments Not Coming Through

Henry Fisher 0

Hi,

When using Outlook on my Edge desktop browser on a Dell computer, attachments do not come through with the email. When I check on my phone, the attachment does come through. Why is this happening and how do I fix it?

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Answer 1

Jeronimo Fuerte 45,585 Independent Advisor

Sorry to hear that you are having trouble with attachments in Outlook on the web. Since you can see the attachment when opening the same email on your phone, could you please provide a little more information to determine whether this is related specifically to Edge or to the Outlook web interface?

When you open the email in Edge, is the attachment completely missing, or do you see an attachment icon/name that you cannot open or download? Does this happen with all emails containing attachments, or only certain senders or file types? Have you tested the same email using an Edge InPrivate window? Are you accessing the account directly at Outlook.com?

If possible, please share a screenshot showing how the email appears in Edge compared with your phone, making sure to hide any personal information.

Henry Fisher 0 Reputation points

2026-09-10T18:44:18.6466667+00:00

The attachment is completely missing, and I am accessing it directly at Outlook.com. This is a relatively new email address/inbox for me, so I believe this may have been the first time I have been sent an attachment. I have not tested in a private window and can do so, but obviously do not want to have to open up another window every time I have to open an attachment.