Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,205 questions
1 answer
How to recover a domain name?
I have a Microsoft 365 Family Plan. When I first set up the account, I purchased a domain name. After I few years I didn't renew the domain. Now I would like to recover that previous domain name and begin using it. When I try to purchase the domain from…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 8%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
Inquiry About Free SC-900 Certification Voucher for Students
Good day. I am currently a student and I am very interested in earning the Microsoft Security, Compliance, and Identity Fundamentals (SC-900) certification. I would like to ask if there are any available programs, student benefits, or ongoing events that…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,985 questions
asked
2026-03-23T23:46:37.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 6%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
justin manrique
10
Reputation points
edited the question
2026-03-24T00:18:48.47+00:00
Gérard Oomens
131.9K
Reputation points
Volunteer Moderator
1 answer
How to get the Module certification
How to get the Module certification ******@gmail.com This question is related to the following Learning Module
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,985 questions
asked
2026-03-23T23:53:35.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 68%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dr. Mohamed Nazih Elsayed
0
Reputation points
edited the question
2026-03-24T00:18:08.6533333+00:00
Gérard Oomens
131.9K
Reputation points
Volunteer Moderator
1 answer
I tried to upgrade from a personal Microsoft 365 to a family account and now have 2 accounts.
I have had a personal Microsoft 365 account for several years. Today I tried to upgrade to a family account through Amazon, and I ended up having 2 accounts which is causing me problems. Can you help me?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,089 questions
asked
2026-03-23T23:42:07.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 11%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Beverley Wyatt
0
Reputation points
answered
2026-03-23T23:42:24.78+00:00
AI answer
1 answer
How do I find out which account is compromied in Authenticator?
I have multiple accounts in my authenticator app. I continue to recieve login attempts that push the numbers to my authenticator app to verify. I deny them, but I need to know which account it is that is compromised. It just has my email address. How…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,499 questions
asked
2026-03-23T23:14:09.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 43%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jordan T Hodges
0
Reputation points
answered
2026-03-23T23:14:20.2166667+00:00
AI answer
1 answer
🤬“HELP” 🤬Microsoft Authenticator
I am so frustrated with this damn Microsoft Authenticator, I’ve been fighting with it all night both on my cell & laptop. When it tells me to go into my Microsoft app or in outlook to find the Authenticator, it’s absolutely “NO WHERE TO BE FOUND “!…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,499 questions
asked
2026-02-01T16:43:36.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 14.000000000000002%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
shelly crimmins
5
Reputation points
commented
2026-03-23T23:11:54.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 16%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jayda King
0
Reputation points
1 answer
Phone Link generating errors
My Phone Link app (on Windows 10) all of a sudden has started generating errors (line below) and I have not been able to locate anything that should have changed, or should be blocking the messages. Has there been some sort of configuration change for…
Windows for home | Windows 10 | Connect Phone and PC
1,724 questions
asked
2026-03-23T18:32:21.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Michael G
0
Reputation points
commented
2026-03-23T23:04:52.8133333+00:00
Jeronimo Fuerte
46,275
Reputation points
Independent Advisor
1 answer
My account got hacked and im locked out from using mobile code and they installed a usb key to the account.
Windows for home | Windows 11 |Accounts, profiles, and login I need to speak to a real agent to resolve my issue please direct me to one
Windows for home | Windows 11 | Accounts, profiles, and login
10,132 questions
asked
2026-03-23T20:44:20.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 92%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
matt davis
0
Reputation points
commented
2026-03-23T22:42:31.0566667+00:00
Jeronimo Fuerte
46,275
Reputation points
Independent Advisor
1 answer
Hacker allowed continued access to my account including one drive and pics of my kids
Imagine that a hacker gets around your security. I have to make a new account to flag it with you because you cant start chats as its behind a sign in wall- go figure. Then you refuse to freeze the account. Whilst im watching it all unfold account after…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,818 questions
asked
2026-03-23T22:32:33.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 66%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
matthew Holyer
0
Reputation points
answered
2026-03-23T22:32:54.8266667+00:00
AI answer
1 answer
Can a virus affect Excel
I'v been using Excel fort well over 20 years right after I replaced Lotus with Excel. Recently my Excell spreadsheets are behaving strangely. Is it possible a virus is affecting Excel??? Examples: When saving changes a green hourglass appears and changes…
Microsoft 365 and Office | Excel | Other | Windows
Microsoft 365 and Office | Excel | Other | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,717 questions
asked
2026-03-23T22:30:05.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 32%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGY%3C/text%3E%3C/svg%3E)
Gene Young
0
Reputation points
answered
2026-03-23T22:30:16.2066667+00:00
AI answer
1 answer
I want to cancel a subscription that I got over the weekend and I don't need
i need to cancel i subscription that i pay $72 order number 135625069RT0001 i buy by mistake i don't nee it please is been so difficult to cancel it and get in touch with a costumer service from Microsoft !!
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,205 questions
asked
2026-03-23T22:00:05.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 75%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MARCELA
0
Reputation points
answered
2026-03-23T22:00:18.5133333+00:00
AI answer
1 answer
Microsoft 365 Premium does not install
I just bought Microsoft 365 Premium on-line on March 17, 2026. Microsoft sent ne an email with instructions to install without a Product Key. However, I have this information from the email. I am really frustrated trying to install. I need help,…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,542 questions
asked
2026-03-23T21:46:27.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 64%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Herald Sukasi
0
Reputation points
answered
2026-03-23T21:46:48.1566667+00:00
AI answer
1 answer
Authenticator login problem
I uninstalled authenticator app from my phone and after reinstalling it I cannot log into my account. The app is asking for a code from the same app I’m trying to log into. What can I do?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,499 questions
asked
2026-03-23T21:36:31.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 53%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZG%3C/text%3E%3C/svg%3E)
Zuzanna Gil
0
Reputation points
answered
2026-03-23T21:36:46.9933333+00:00
AI answer
1 answer
Authenticator logged me out
I got a new phone. Authenticator logged me out and now I can’t access my account with the code but because authenticator logged me out I can’t get the code. What am I supposed to do?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,499 questions
asked
2026-03-23T21:30:14.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 15%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQG%3C/text%3E%3C/svg%3E)
Quaid Gull
0
Reputation points
answered
2026-03-23T21:30:25.28+00:00
AI answer
1 answer
“How to turn off Copilot in Microsoft 365 Family and Personal subscriptions”
“How to turn off Copilot in Microsoft 365 Family and Personal subscriptions”
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,089 questions
asked
2026-03-14T11:24:42.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 84%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Narayanan Srinivasan
0
Reputation points
commented
2026-03-23T21:11:49.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 1%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Patricia Churchland
0
Reputation points
1 answer
animation tab grey
why is my animations tab grey? and how do I fix it?
Microsoft 365 and Office | PowerPoint | For home | Windows
Microsoft 365 and Office | PowerPoint | For home | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
14,086 questions
asked
2026-03-23T20:09:37.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 3%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIP%3C/text%3E%3C/svg%3E)
Isabella Penaloza
0
Reputation points
commented
2026-03-23T20:55:19.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,345
Reputation points
Independent Advisor
1 answer
Missing Certificate
In my certifications page I only see 2 out of the 3 I currently have. Specifically the AI 900 certificate. I have the physical printed certificated but I wanted the PDF as well.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,985 questions
asked
2026-03-23T17:46:14.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 37%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Miguel Angel Diaz Sanchez
0
Reputation points
commented
2026-03-23T20:49:28.2+00:00
Julian Sharp
43,856
Reputation points
1 answer
POWER POINT CLOSING
Hi PowerPoint is constantly closing due to an error. I can't even open my docs. It asks if I want the error to be repaired and when I click on "repair now", the program closes
Microsoft 365 and Office | PowerPoint | For home | Windows
Microsoft 365 and Office | PowerPoint | For home | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
14,086 questions
asked
2026-03-23T20:04:48.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 48%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Diana
0
Reputation points
answered
2026-03-23T20:05:14.1833333+00:00
AI answer
1 answer
How to fix "something when wrong, sorry we ran into problem. Error code 30015-11 (3221225506)"
Kindly find this error, anytime i try to install microsoft office.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,200 questions
asked
2026-03-23T19:56:14.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 82%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Abdullahi Musa
0
Reputation points
answered
2026-03-23T19:56:32.93+00:00
AI answer
1 answer
Outlook 365 To-Do list does not sync between app on phone and laptop
I just added items to My Day, on my phone's app. Yet when I open the app on my laptop, these items aren't there.
Microsoft 365 and Office | Microsoft To Do | For home
Microsoft 365 and Office | Microsoft To Do | For home
A cloud-based task management app from Microsoft that helps users organize and manage daily tasks across devices.
378 questions
asked
2026-03-23T19:50:41.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Courtney Kuehn
0
Reputation points
answered
2026-03-23T19:50:51.26+00:00
AI answer