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Sales Accelerator Work List Criteria?

What is the criteria for records in Sales Accelerator work list? It says it is for records that are assigned to you and have a sequence step/activity, but I have records that meet this criteria that are not in my work list.I should also mention that I…

Microsoft 365 and Office | Other
asked 2026-04-13T20:22:38.29+00:00
Grip, Robbie 0 Reputation points
edited the question 2026-04-13T20:29:22.2466667+00:00
Grip, Robbie 0 Reputation points
1 answer

Can I renew an expired Power BI certificate by taking the online assessment?

Hello, My power BI certificate expired in January while I was abroad with limited internet access. Is it possible to still renew it online? Thank you,

Community Center | Not monitored
asked 2026-04-13T19:27:54.67+00:00
Hala Hajjar 0 Reputation points
edited the question 2026-04-13T19:57:25.0033333+00:00
JuliaMarvin 22,810 Reputation points Volunteer Moderator
1 answer

Issue Accessing “Xbox Creators Program” Page During Microsoft Store Submission

Hello, I would like to submit my game to the Microsoft Store. I have completed all the required steps except for the “Xbox Creators Program.” However, when I click the button next to “Not Started,” it opens a new page that does not display any content or…

Microsoft Partner Center | Other
asked 2026-04-13T19:03:09.2733333+00:00
More Never 1 Reputation point
answered 2026-04-13T19:03:25.2833333+00:00

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Unable to authenticate Microsoft Authenticator login, endless loop

I had to buy another phone. motherboard died. also my tablet had to be factory reset. Display malfunction. These 2 devices had my authenticor app installed. I am unable to sign into the authenticator on either device. I have changed my password about 3…

Microsoft Security | Microsoft Authenticator
asked 2026-04-13T18:18:44.77+00:00
D. Vasquez 0 Reputation points
answered 2026-04-13T18:19:03.5033333+00:00

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1 answer

Lost access to Account authenticator, how to recover from this?

My phone recently experience a buggy situation that needs to format and reinstall everything once. And I find out I can not get my authenticator back. When I try to recover it from my backup email its saying due to MFA, I need another way to validate and…

Microsoft Security | Microsoft Authenticator
asked 2026-04-13T17:32:24.3233333+00:00
uiynyny z 0 Reputation points
answered 2026-04-13T17:32:44.14+00:00

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Licensing requirements for creating a learning management system

I work for a small fitness training company. We have 5 paid Microsoft 365 accounts for our internal employees (trainers/instructors). I am going to build a learning management system with Teams and 365. Most of our users who enroll in classes will not…

Community Center | Not monitored
asked 2026-04-13T17:25:35.9966667+00:00
Gregory Fiudo 0 Reputation points
edited the question 2026-04-13T17:29:45.9633333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

I haven't been given my results for a microsoft AZ-500 exam

I need to see my results for a certification exam I took on Friday. Pearson Vue is the company that administers the exam, but they said Microsoft handles the scoring. I can't get any help from microsoft.

Community Center | Not monitored
asked 2026-04-13T17:00:36.3766667+00:00
Kori Babineaux 0 Reputation points
edited the question 2026-04-13T17:01:26.96+00:00
simo-k 94,885 Reputation points Volunteer Moderator
1 answer

View an invoice

I would like to view an invoice. I have an invoice number and due date. It does not appear as a recurring charge in my account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-13T13:52:53.2433333+00:00
Kimberlee 0 Reputation points
edited a comment 2026-04-13T14:47:02.9433333+00:00
John Jefferson Doyon 88,075 Reputation points Independent Advisor
1 answer

certification azure AZ-900

Hello. Between June and July of 2022, I obtained my Azure AZ-900 certification. However, I don't remember which email address I used to create the account. Can you help me? My full name is Jorge Antonio Hernandez Machado.

Community Center | Not monitored
asked 2026-04-13T14:37:49.3633333+00:00
Jorge Hernandez Machado 0 Reputation points
edited the question 2026-04-13T14:41:03.1533333+00:00
JuliaMarvin 22,810 Reputation points Volunteer Moderator
1 answer

MOS Excel and Word 2016 certificates not found in my Microsoft account

Hello, I am contacting you regarding my Microsoft Office Specialist (MOS) certifications, as I am unable to locate and download my certificates: Microsoft Office Specialist – Excel (Office 2016) Microsoft Office Specialist – Word (Office 2016) I…

Community Center | Not monitored
asked 2026-04-13T14:21:55.8366667+00:00
YAO NGUESSAN FABRICE 0 Reputation points
edited the question 2026-04-13T14:33:22.3033333+00:00
JuliaMarvin 22,810 Reputation points Volunteer Moderator
1 answer

Clarification on AI-300 Certification Name and Scope

Hello Team, I recently noticed the announcement of the AI-300 certification exam, which is currently available in beta. In some Microsoft blogs and announcements, the certification is referred to as “Microsoft Certified: Machine Learning Operations…

Community Center | Not monitored
asked 2026-03-11T05:37:27.4766667+00:00
SUNEEL MOOPANAR 55 Reputation points
edited an answer 2026-04-13T13:49:46.01+00:00
Jack William 0 Reputation points
1 answer

Microsoft Credentials - Profile and Scheduling Issues

account mixed with spouse’s, can’t book exam, please assist.

Community Center | Not monitored
asked 2026-04-13T13:29:29.3+00:00
Said Sayyar 0 Reputation points
edited the question 2026-04-13T13:39:16.7466667+00:00
JuliaMarvin 22,810 Reputation points Volunteer Moderator
1 answer

CSP Program

Potřebuji kontaktovat někoho kdo rozumí CZ. Mám problém s nastavením CSP programu na distributora kdy nelze obnovit* microsoft pla id*

Microsoft Partner Center | Other
asked 2026-04-13T12:40:58.25+00:00
Miroslav Synek 0 Reputation points
answered 2026-04-13T12:41:12.99+00:00

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1 answer

Custom domain stuck in inaccessible tenant – request domain release

My custom domain is stucked in an old and de-authenticated tenant.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-13T12:00:57.0166667+00:00
Thorsten Eberhardt 0 Reputation points Microsoft Employee
commented 2026-04-13T12:17:16.01+00:00
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
1 answer

Missing AZ-900 Certification in Microsoft Learn Profile

Dear Microsoft Certification Support Team, I have successfully completed the AZ-900: Microsoft Azure Fundamentals certification exam. However, I am unable to see or access my certification in my current Microsoft Learn profile. Exam details: …

Community Center | Not monitored
asked 2026-04-13T12:01:59.1833333+00:00
Raja Pokuru 5 Reputation points
edited the question 2026-04-13T12:13:03.0333333+00:00
JuliaMarvin 22,810 Reputation points Volunteer Moderator
1 answer

Hi, I completed the Microsoft Azure Fundamentals (AZ-900) certification using my previous company email at Capgemini, but I no longer have access to that email. Could you please help me retrieve or transfer my certification to my personal email account?

Dear Support Team, I hope you are doing well. I had previously completed the Microsoft Azure Fundamentals (AZ-900) certification using my company email address during my tenure at Capgemini. However, I no longer have access to that email account as it…

Community Center | Not monitored
asked 2026-04-13T12:09:37.1633333+00:00
Snehal Das 0 Reputation points
edited the question 2026-04-13T12:12:24.9066667+00:00
JuliaMarvin 22,810 Reputation points Volunteer Moderator
1 answer

Co-pilot not searching sharepoint site I have given users access too

Hi all, Have created a sharepoint site containing a large data dump. Assigned members who were to have access, The hope was they could use copilot to query things about that sharepoint siet to get contextual answers, Seems they only get search results or…

Microsoft Copilot | Other
asked 2026-04-13T10:47:13.7766667+00:00
Dale Egan 0 Reputation points
answered 2026-04-13T10:47:32.72+00:00

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1 answer

falsches Produkt gekauft bitte um Erstattung

Habe Falsches Produkt gekauft könnte es nicht nutzen! Mit Business Support habe ich jetzt neu gekauft, bitte um Rückerstattung. Rechnungsnr.: 6390767381132870129 Datum: 26/02/2026 Moved from Microsoft 365 and Office | Subscription, account, billing |…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-13T08:21:12.7366667+00:00
STARK INDUSTRIES GmbH & Co. KG 0 Reputation points
commented 2026-04-13T10:09:41.9166667+00:00
John Jefferson Doyon 88,075 Reputation points Independent Advisor
1 answer

No emails regarding certifications renewal

Hello there. I have 2 certifications that ran out in February, but did not get any mails regarding this. I was sure it was in this month, and went on to renew them today. Just to see that both where expired? Normally I get a lot of mails from you,…

Community Center | Not monitored
asked 2026-03-09T10:41:26.7133333+00:00
Stefan Østergaard 10 Reputation points
commented 2026-04-13T10:05:30.49+00:00
Kirby, Rhianna 10 Reputation points
1 answer

Konto Anmeldung altes Konto

Ich habe ein Problem wenn ich mich Anmelde ist im Hinterhalt immer ein altes Konto was sich öffnet und Probleme mach oder ein alter Link zu diesem Konto. Beispiel meine neues Konto hat mein Bild das alte Konto die Initialen RM. RM ist auch jetzt…

Microsoft Security | Microsoft Authenticator
asked 2026-04-13T09:23:54.8066667+00:00
René-Marliese KANDEL 40 Reputation points
answered 2026-04-13T09:24:09.4166667+00:00

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