falsches Produkt gekauft bitte um Erstattung

Support requests that involve refunds for Microsoft 365 business subscriptions and specific invoices cannot be processed through this forum, because account and billing data is not accessible here.

To request a refund for the wrong product that was purchased and then replaced with Business Support, the appropriate path is to contact Microsoft Support directly and have the invoice and account details reviewed.

1. Sign in to the Microsoft account used for the purchase and review the subscription and charges:
   • Go to the Services & subscriptions or Order history page: https://account.microsoft.com/services and https://account.microsoft.com/billing/orders (if needed).
2. Check whether the subscription is still active. If so, cancel it first following the guidance in the refund article for Microsoft subscriptions.
3. Use the official support channel to request a refund:
   • Follow the steps in How to get a refund on a Microsoft subscription to see eligibility and start a refund request.
   • If self-service does not complete the refund, contact Microsoft Customer Service via chat or phone from the same page so an agent can review the invoice number and process the request if eligible.

For countries/regions that support prorated refunds, refunds may be processed automatically after cancellation, subject to the rules in the refund policy.

References:

• How to get a refund on a Microsoft subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request a refund - Microsoft Q&A
• Request refund - Microsoft Q&A
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A