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How to fix unable to add email account to mobile app on S23+

I started receiving the message that I needed to sign into my account this week. I was never able to because it kept going to a white screen and did nothing. I then updated my phone, uninstalled and reinstalled the app and couldn't sign in. I deleted my…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-05-29T03:54:41.8166667+00:00
Kimberly Smith 0 Reputation points
answered 2026-05-29T03:54:53.8233333+00:00

AI answer

1 answer

Deploying based on env specfic values

when we have dev , prod environments , i understood that we use workspace to get seperate state and also to have env specific values, but we need to remember this switching to workspace, how we can do this without switching to workspace, any other best…

Azure Automation
Azure Automation

An Azure service that is used to automate, configure, and install updates across hybrid environments.

1,519 questions
asked 2026-05-15T06:34:55.6833333+00:00
Varma 1,620 Reputation points
edited a comment 2026-05-29T03:22:59.23+00:00
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator
1 answer

How to remove an xbox account

An Xbox account is in my profile. It is not mine. How do I remove it? Moved from Windows Insider

Community Center | Not monitored
asked 2026-05-28T14:13:10.7066667+00:00
Karen Phillpott 0 Reputation points
edited the question 2026-05-29T03:20:31.9533333+00:00
Ian-T 11,730 Reputation points Microsoft External Staff Moderator
1 answer

How Long to Receive Refund Request Approval

I put in a refund request (for a VM I accidently left running while working on an exercise) over two weeks ago. I have not received any update and it is impossible to call and talk to anyone. How long will it take to get an refund request approval?

Community Center | Not monitored
asked 2026-05-27T22:44:20.5666667+00:00
CyNedra Flanagan 0 Reputation points
edited the question 2026-05-29T01:21:08.99+00:00
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator
1 answer

spammed by the same person for over three years using a Microsoft IP address

My wife's Rogers email account has been spammed by the same person for over three years, every three days. I have reported the IP address with the full header to Microsoft, but they have not done anything to stop the spam. I have tried the CRTC , but…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-05-29T00:19:04.8066667+00:00
JackG 0 Reputation points
answered 2026-05-29T00:19:17.47+00:00

AI answer

1 answer

Microsoft Rewards on Xbox Not Working

Hi! I’m trying to get rewards points by playing on my Xbox Series X. I try to go to my profile, then the Rewards tab, but every time I go there, I get a message saying “Try again later- We can’t check for quests right now.” This has happened for a long…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,333 questions
asked 2026-02-15T01:26:39.9366667+00:00
Brayden 15 Reputation points
commented 2026-05-29T00:17:18.57+00:00
Ian Pettit 0 Reputation points
1 answer

How to fix windows word app

i have updated my pc to windows 10 I have to add a TPM to upgrade to windows 11. At first I could open word doc and print from a user account now I can only print from my admin account. word wants to open in safe mode only from a user account and if I…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-28T23:55:09.24+00:00
Gary Bishop 0 Reputation points
answered 2026-05-28T23:55:38.0566667+00:00

AI answer

1 answer

How to recover a file saved on OneDrive for which I get Access Denied when I try to open it?

I try to open https://d.docs.live.net/cf7687135c535d36/The%20Parke-Case%20Tarot%20-%20Selected%20Keys%20with%20Interpretations.pptx in PowerPoint but PPT gives me back a message it can't. I am the creator of the file, which normally resides locally, and…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-28T23:11:58.1+00:00
Francois Cartier 0 Reputation points
commented 2026-05-28T23:17:54.9166667+00:00
Francois Cartier 0 Reputation points
1 answer

auto populate data to another sheet in a workbook based on a populated field

I have an excel workbook that contains numerous tabs. Each tab tracks data for a unit and i need to be able to copy an entire row from any of the tabs to a separate tab based on whether or not a date is populated in one of the columns. all of the…

Microsoft 365 and Office | Excel | Other | Other
asked 2026-05-27T20:06:21.2333333+00:00
Miller, Shelly 0 Reputation points
commented 2026-05-28T23:03:40.2166667+00:00
Ashish Mathur 102.4K Reputation points Volunteer Moderator
1 answer

Secure AI File Access and Data Protection Design

Hello. What do you think about this approach to solving the problem? Perhaps it's worth reconsidering? Below, I've summarized my research on this issue and formulated the general idea. Thanks in advance. Objective Employees must be provided access to an…

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud Apps
asked 2026-05-28T22:50:24.6733333+00:00
Mountain Pond 1,716 Reputation points
answered 2026-05-28T22:51:19.74+00:00

AI answer

1 answer

How do I revert back to office 2016. I have tried to install 2016 from my account page but it always installs 365

I have a version of office 2016 which shows on my account. I have uninstalled 365 which I do not want. I tried to install 0ffice 2016 directly form my account page. All I get on the download is 365 which I do not want as it involves a subscription. I do…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-28T21:57:11.17+00:00
John Lyons 0 Reputation points
answered 2026-05-28T21:57:40.5533333+00:00

AI answer

1 answer

how to re install Office 2013 on a new laptop

I have an old product key for office 2013. how do i re install this on a new laptop

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-28T21:50:25.92+00:00
John Engelhardt 0 Reputation points
answered 2026-05-28T21:50:35.07+00:00

AI answer

1 answer

Error trying to use phone for authentication. "we ran into a problem try again later"

Good evening, I have been trying to log in to my Microsoft account associated with my gmail. It is how I log in to my Lenovo (my business computer). I have been trying to reset my password since Monday with no luck at all and it may cause me to have to…

Microsoft Security | Microsoft Authenticator
asked 2026-05-28T21:47:24.15+00:00
Danette Steiner 0 Reputation points
answered 2026-05-28T21:47:46.9+00:00

AI answer

1 answer

URGENT: Microsoft 365 Tenant Cancelled Without Request — Locked Out of All Services

Our Microsoft 365 tenant was unexpectedly cancelled on March 27 with an official “subscription cancelled as requested” email — even though we never requested cancellation. Since then, we have completely lost access to OneDrive, Teams, Outlook, and Admin…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-28T20:26:36.22+00:00
Mercedes G Quintanilla 0 Reputation points
edited the question 2026-05-28T20:51:01.36+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

University email alias ******@live.utm.my was removed automatically – I did not do this

Hello, I received a Microsoft security email stating that my primary alias was changed from ******@live.utm.my to ******@hotmail.com. I did NOT make this change. The alias @live.utm.my was automatically removed from my Microsoft account (@hotmail.com)…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-28T20:34:26.68+00:00
Seyed Mostafa Mirhosseini 0 Reputation points
answered 2026-05-28T20:35:09.5133333+00:00

AI answer

1 answer

how to be able to enable my MS Word. Subscription is paid and I am using Windows 11

I've had my MS Word disabled along with a message saying "subscription cancelled" despite the 365 subscription confirmed as being paid. I cannot create or edit Word documents any more.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-28T20:01:59.3366667+00:00
Diane B. Smith 0 Reputation points
answered 2026-05-28T20:02:14.7066667+00:00

AI answer

1 answer

Locked out of Authenticator app

Hi, im locked out of my Authenticator app on my phone and the app is asking me approve in the app which I'm locked out in order to gain access. I have no other way to authenticate it. please advise

Microsoft Security | Microsoft Authenticator
asked 2026-05-28T19:50:05.4166667+00:00
Eli Lipskar 0 Reputation points
commented 2026-05-28T19:51:56.87+00:00
Eli Lipskar 0 Reputation points
1 answer

Sending SMS messages using Azure Communication Service

I have created an Azure Communication Service and I got a toll free phone number, but to be able to use that I need to do a submission to activate the SMS option. At this point I'm in the development of my system and working out the details and workflow…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,798 questions
asked 2026-05-27T14:54:04.8833333+00:00
Kris Hahn 20 Reputation points
commented 2026-05-28T19:33:41.7266667+00:00
Praneeth Maddali 12,670 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Graph API does not return SharePoint list items in “Pending” (content approval) state when using app-only authentication

I am building an approval workflow using Azure Logic Apps + Microsoft Graph API (app-only authentication) to process documents stored in a SharePoint Online document library that has: Versioning enabled Content approval enabled Require check-out…

Microsoft Security | Microsoft Graph
asked 2026-05-28T18:58:08.11+00:00
Ashley Gorman 0 Reputation points
edited the question 2026-05-28T19:27:43.48+00:00
Rakesh Mishra 11,340 Reputation points Microsoft External Staff Moderator
1 answer

How to fix my attachment problem

The files are going somewhere I can't see and I can't download them which would make it easier

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-05-28T19:23:17.4833333+00:00
Joyce Haynes McCowan 0 Reputation points
answered 2026-05-28T19:23:32.1366667+00:00

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