491,307 questions with Microsoft 365 and Office-related tags

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2 answers

Problem when re-activate

Our computer was having issues, winload.efi trouble, so we try to re-install windows and format all data on the SSD, but still cannot working, so I had to replace the SSD. After I replaced it and re-activated LTSC 2024, I got an error message saying “MAK…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-04T04:38:24.3966667+00:00
Dhinar Dhinar 0 Reputation points
answered 2026-09-04T09:18:26.17+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
2 answers

Autosave in excel spreadsheet is disabling by itself

I have a library in SharePoint that contains an Excel spreadsheet shared with two people. However, autosave is often disabled, causing the information entered by one of the users to not be recorded in the original spreadsheet. When this happens, you need…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-08-21T09:56:58.96+00:00
Camille 0 Reputation points
commented 2026-09-04T09:15:59.62+00:00
Nathan 15 Reputation points
2 answers

On 1 pc Word shuts down the print spooler every time its opened

I have office 365 installed on a desktop & 2 laptops. On the desktop every time I open word it shuts down the print spooler in windows services. If I try to print it says 'no printers installed'. I've tried dozens of things using co pilot, but…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-03T17:42:54.1133333+00:00
Cliff Krajewski 0 Reputation points
edited an answer 2026-09-04T09:15:20.61+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of Microsoft 365 tenant – Global Administrator MFA unavailable

We are a small business in Switzerland and are currently locked out of our Microsoft 365 admin tenant. We know the password for the Global Administrator account, but the registered Microsoft Authenticator does not exist any more. We still have access to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-04T08:56:57.3133333+00:00
Karin Kämpf 0 Reputation points
answered 2026-09-04T09:15:12.22+00:00
Heimerdinger 290 Reputation points Independent Advisor
1 answer

Convert X-Axis primary and secondry horizontal axise into log scale.

Hello -- In MS excel combo graph I want to change the y-axis and x.axis into log scale. Y.axis is log scale is comming--> Ok (see below) But on X-axis it is log scale is not schown in format X- Axis bar. I want to change teh primary and secomdry log…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-04T08:38:04.7933333+00:00
Chaturvedi, Santosh 320 Reputation points
answered 2026-09-04T09:14:52.0366667+00:00
Aetherin 1,210 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Windows family loss of control of user

I am the Family Safety administrator for my son's computer. He is set as standard user on his PC (Windows 11, Microsoft 365 Family account). Since some time I have lost the connection to my son's computer via Family Safety. The time limit settings no…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-06-16T17:42:43.4866667+00:00
Susanne SVENSDOTTER 40 Reputation points
answered 2026-09-04T09:13:13.6166667+00:00
Susanne SVENSDOTTER 40 Reputation points
2 answers

Excel Macros

I am unable to utilize a function on an excel sheet that I downloaded from a website because it says it's blocked due to disabled macros. I have tried multiple ways of enabling macros with no success. I need to the function in order to generate a summary…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-03T19:17:16.26+00:00
A. Carter 0 Reputation points
answered 2026-09-04T09:10:25.6066667+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
0 answers

How can I fix 0xc0000142

My cached credentials have been expired and I wanted to sign in, but it didnt work, so I went to the credentials manager and removed my email from there, and restarted my laptop. Once I tried to open a Microsoft product, I got the error. Is there any way…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-04T09:04:42.9+00:00
Lucas Prudente 0 Reputation points
2 answers

Trouble with work account email when using microsoft learn as it is coming up as a personal email account and not work email

Trouble with work account email when using Microsoft learn as it is coming up as a personal email account and not work email. Once that is done, I can use my work email and associate with my personal email account, so all learn credits from Microsoft…

Microsoft 365 and Office | Other
asked 2026-09-04T02:12:47.85+00:00
Jayasree Deekonda 0 Reputation points
answered 2026-09-04T09:02:19.05+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
1 answer

how do i get a receipt for my microsoft office renewal ?

how do i get a receipt for my microsoft office renewal ? i dont see billing and payements in manage

Microsoft 365 and Office | Other
asked 2026-09-04T08:23:05.6333333+00:00
Kanti Premji Vekaria 0 Reputation points
answered 2026-09-04T08:59:31.5933333+00:00
John Jefferson Doyon 85,610 Reputation points Independent Advisor
1 answer

Only Global Admin locked out – MFA SMS Error 399287

Hello, I am the only Global Administrator of my Microsoft 365 tenant nuritechsk.onmicrosoft.com. I can sign in to my account, but I cannot access the Microsoft 365 Admin Center because MFA verification by SMS fails with Error Code 399287. The phone…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-04T08:36:12.33+00:00
Robert Mucha 0 Reputation points
answered 2026-09-04T08:58:37.4266667+00:00
Kristen Tran 1,510 Reputation points Independent Advisor
2 answers

Un recognized charge on credit card

Need to understand what I am charged $26.08 on the credit card, #G**[Moderator note: Personally Identifiable Information removed]**

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-01T14:53:43.55+00:00
Benjamin Gilad 0 Reputation points
commented 2026-09-04T08:56:03.47+00:00
Julie Huynh 3,070 Reputation points Independent Advisor
1 answer

Separate Purdue.edu Personal Account out from under Purdue.edu

I created my original Microsoft account when I worked at Purdue University. Under my Purdue University overarching master account, there exists a (1) business account and a (2) personal account. The business account is named Purdue.edu. The personal…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-02T16:27:47.0733333+00:00
Mitchell Springer 0 Reputation points
edited an answer 2026-09-04T08:52:50.8166667+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
0 answers

including VAT number

I need to update an existing invoice in order to include VAT number. Our company details are : Silteam Dent, VAT number: 42955364. We need this VAT number to appear on future invoices as well.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-04T08:52:30.15+00:00
B Dental Silteamdent 0 Reputation points
2 answers

How can I access human support?

I am experiencing a problem with my account that is apparently too niche to be acknowledged through the other "Support" vehicles that Microsoft offers in the form of articles. How can I access an actual person to help me?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-04T08:14:56.4633333+00:00
Soph. H 0 Reputation points
answered 2026-09-04T08:47:35.8933333+00:00
DaveM121 926K Reputation points Independent Advisor
1 answer

I am billed yearly for a subscription I do not use or need for an old business I had and I do no longer have the mobilnumber nor email address

I am billed yearly for a subscription I do not use or need for an old business I had and I do no longer have the mobilnumber nor email adress for and I do not get any help from Microsoft to solve the issue. They only bill me. I am not even able to cancel…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-28T17:15:32.9633333+00:00
Mercer Thea 0 Reputation points
edited an answer 2026-09-04T08:42:14.8366667+00:00
Daniel-Vo 6,185 Reputation points Microsoft External Staff Moderator
0 answers

How to open directly instead of save a report page when exporting the report page from MSBC?

How to open directly instead of save a report page when exporting the report page from MSBC? Previously, there are 2 buttons to click "Save" or "Open" but now there is only 1 button "Save" available for me to click. This…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-04T08:41:47.4533333+00:00
Raymond Ong 0 Reputation points
0 answers

Request to confirm OneNote Android outage (error 9hehW) – Case 7108268649

Hello, I experienced several days of service interruption on OneNote for Android due to error 9hehW, which prevented me from accessing my notes and significantly impacted my productivity. The issue has now been resolved, and Microsoft support confirmed…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-09-04T08:36:47.3366667+00:00
Jérôme Guingand 0 Reputation points
2 answers

At sudden Microsoft tools are not working

My Dell originally came with Office Home & Student 2016. The laptop was later reinstalled and now has unlicensed Microsoft 365. I don't have the original product key or documents. Can you check whether the Office license can be recovered from the…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-02T06:15:17.4466667+00:00
tarun jaiswal 0 Reputation points
commented 2026-09-04T08:33:11.41+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive Sync Issue – Shared Files Automatically Renamed/Deleted

I am facing a serious issue with OneDrive. While working on the shared folders, sometimes files are automatically renamed or disappear. When this happens, the same files also disappear from the OneDrive folders of the users with whom the folder is…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-02T11:22:11.3266667+00:00
Muzzamil Iqbal 0 Reputation points
commented 2026-09-04T08:32:53.83+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator