480,429 questions with Microsoft 365 and Office-related tags

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3 answers

Microsoft 365 subscription not found after purchase.

Purchased Microsoft 365 for home use. Payment made and received receipt in personal email (not outlook.com). Neither of my .outlook.com accounts show order history. Have links to download the product, but every time I click, the dashboard says no order…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-03T12:01:06.0966667+00:00
Kristen Nishimura 0 Reputation points
edited an answer 2026-07-03T17:07:35.4533333+00:00
Stefan Blom 344.1K Reputation points MVP Volunteer Moderator
1 answer

I cannot send emails from webmail

Please help. My email account is not working and what I am doing to try and fix it is making it worse.

Microsoft 365 and Office | Other
asked 2026-07-03T16:25:40.8633333+00:00
Brad Gallant 0 Reputation points
answered 2026-07-03T17:02:48.12+00:00
John Jefferson Doyon 76,465 Reputation points Independent Advisor
1 answer

other user cannot sign in

Other authorized user ******@gmail.com cannot sign in

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-07-01T20:50:50.9433333+00:00
Mary Jean Egglefield 0 Reputation points
commented 2026-07-03T17:01:35.97+00:00
Mary Jean Egglefield 0 Reputation points
1 answer

Alphabetize options when filtering in SharePoint Lists

Is there a way to have the options listed alphabetically when filtering all in SharePoint lists? Some of the columns have 100+ choices and it would be much easier to have the options alphabetized when filtering all of the columns like they are when…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-07-02T14:51:17.6366667+00:00
Rittel, Maria H 0 Reputation points
edited an answer 2026-07-03T17:01:02.2333333+00:00
Ruby-N 12,325 Reputation points Microsoft External Staff Moderator
0 answers

what is my billing cycke for office 365

what is my billing cycke for office 365. when does it renew?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-03T17:00:34.11+00:00
John Nickels 0 Reputation points
3 answers

Copilot missing in Excel after Microsoft 365 Premium upgrade

Hello, I upgraded my subscription from Microsoft 365 Personal to Microsoft 365 Premium on July 1st. My subscription is active and I can use Microsoft 365 Copilot Chat, but Copilot does not appear in Excel Desktop or Excel for the Web. I have already…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-03T15:06:33.82+00:00
Diana Raigoso 0 Reputation points
answered 2026-07-03T16:58:24.6366667+00:00
John Jefferson Doyon 76,465 Reputation points Independent Advisor
1 answer

Updating a downloaded file in excel with additional information (same columns insert rows

Hello, I downloaded an excel file on Monday. Today I downloaded the file and saw that I have some additional information by row. The columns remain the same. I have already done analysis with pivot table and charts to the file I downloaded Monday and…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-07-03T16:15:13.21+00:00
Dawn Houston 0 Reputation points
edited an answer 2026-07-03T16:57:02.4533333+00:00
Ryan-N 14,145 Reputation points Microsoft External Staff Moderator
5 answers

Microsoft Excel will no longer open.

Every time I go to open Excel I get the following message. "Excel couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode. Do you want to start in safe mode." Yes or No…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-06-30T21:52:16.04+00:00
John Hilliard 0 Reputation points
answered 2026-07-03T16:57:00.4866667+00:00
Ferdinand Nanalig 31,080 Reputation points Independent Advisor
1 answer

I need to merge two Microsoft 365 accounts

I have two office 365 accounts and want them to become one. They are under two separate email addresses. ******@gmail.com and ******@gmail.com need to all good under the ******@gmail.com.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-03T16:17:04.5566667+00:00
Annette Opdycke 0 Reputation points
answered 2026-07-03T16:52:26.3766667+00:00
EmilyS726 245.4K Reputation points Independent Advisor
0 answers

Tenant lockout

I am the only Global Administrator of a Microsoft Entra tenant. I am locked out because MFA requires a verification method that was never registered. I need a Tenant Lockout / Data Protection case.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-03T16:45:21.0066667+00:00
Pelle Lundgren 0 Reputation points
edited the question 2026-07-03T16:49:53.4566667+00:00
Pelle Lundgren 0 Reputation points
0 answers

How do I removed sales tax from my account.

I live in Montana and there is no sales tax in Montana, but I have not been able to get the sales tax removed from my billing. Thank you, Craig

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-03T16:48:45.47+00:00
Craig Loe 0 Reputation points
1 answer

un authorized charges

I am receiving a charge on my VISA bill for $13.19 Can you tell me what this charge

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-25T19:49:53.31+00:00
Jerry Bayly 0 Reputation points
edited a comment 2026-07-03T16:40:18.56+00:00
Kristen-L 14,010 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

refund for personal 365 after purchasing family 365

I purchased a personal 365 subscription January 7th and upgraded to the family 365 June 10th, but have not received a partial refund for my personal subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-07-03T15:38:38.3966667+00:00
BK 0 Reputation points
accepted 2026-07-03T16:39:59.04+00:00
BK 0 Reputation points
0 answers

M365 Standard Check Out

Hello Microsoft Support Team, I have been trying to open a microsoft 365 Account but whenever I input my address it claims it cannot validate it what is the problem for Gods Sake. Any Other One Will Not Match With My Visa Card Address. Or Is There any…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-03T16:37:06.51+00:00
Olawamide Samuel 0 Reputation points
2 answers One of the answers was accepted by the question author.

Microsofr Authenticator Repetitive Problem Not Showing Code

The account that iam facing right now is the school account. Ive been activating f2a, since the importance of using microsoft authenticator to log in into my school account. However, when i did not open my account in microsoft-related apps like outlook,…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-07-02T19:41:08.7333333+00:00
budi ono 20 Reputation points
accepted 2026-07-03T16:35:40.7966667+00:00
budi ono 20 Reputation points
1 answer

Is older 365 download available even without support?

My Mac is aged out at os 11 Big Sur. Can I get a MS365 download to work with this? Can't update os unfortunately. New download subscription says version 14 or later.

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-07-03T16:19:12.5133333+00:00
Tami Chapman 0 Reputation points
answered 2026-07-03T16:33:20.84+00:00
Marcin Policht 95,185 Reputation points MVP Volunteer Moderator
0 answers

Auto Recovery is disabled in Autosave mode, sharepoint "Saving" error

I have a critical, recurring issue regarding Microsoft Word and SharePoint integration that has just resulted in a full day of lost work. This is not an isolated incident; multiple team members have experienced this exact same failure repeatedly. While…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-07-03T15:27:23.8066667+00:00
Enes Gonen 0 Reputation points
edited a comment 2026-07-03T16:28:51.97+00:00
Chris Duong 9,765 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of Microsoft 365 Developer tenant after changing phone - MFA reset required

Hello, I am the only Global Administrator of my Microsoft 365 Developer tenant. Tenant: [Moderator note: Personally Identifiable Information removed].com Admin account: [Moderator note: Personally Identifiable Information removed].com I changed my phone…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-07-03T15:12:11.4333333+00:00
sriramoju karthikeya 0 Reputation points
answered 2026-07-03T16:27:59.62+00:00
Hin-V 16,235 Reputation points Microsoft External Staff Moderator
1 answer

Estou sendo cobrado por um pacote que não está disponível na minha conta

Estou sendo cobrado todos os meses por uma assinatura de R$51 que não estou encontrando em minha conta. Tenho uma assinatura de R$12 e essa de R$51 não sei do que se trata

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-03T15:53:51.4033333+00:00
Victor Simões 0 Reputation points
answered 2026-07-03T16:26:39.3233333+00:00
DaveM121 898K Reputation points Independent Advisor
0 answers

Microsoft 365 Business Premium Nonprofit subscription canceled unexpectedly - cannot submit support ticket

key facts: I am the Global Administrator June 2026 invoice shows Microsoft 365 Business Premium (Nonprofit Staff Pricing) Donation. Page 2 shows "Cancel subscription." June email says subscription expiration date May 5, 2027. July invoice…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-03T16:22:14.75+00:00
V2SUS Constance Rose 0 Reputation points
commented 2026-07-03T16:25:07.0466667+00:00
V2SUS Constance Rose 0 Reputation points