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Global administrator locked out. Tenant lockout. Data Protection Team.

Tenant: esproncedainstitute.onmicrosoft.com Tenant lockout. Both Global Administrators lost MFA. No Global Administrator can sign in. Need Data Protection escalation.Global administrator locked out. Tenant lockout. Data Protection Team.

Microsoft Security | Microsoft Authenticator
asked 2026-07-03T13:38:52.11+00:00
Maria M 0 Reputation points
answered 2026-07-03T14:20:16.13+00:00
Liora D 17,645 Reputation points Microsoft External Staff Moderator
1 answer

Locked Out of Microsoft Account After Losing Access to Authenticator Device

I lost access to the authentication device associated with my Microsoft account and can no longer complete the MFA/Authenticator verification process. I am now locked out of the account and unable to access the admin portal or manage the account. What is…

Windows for business | Windows 365 Business
asked 2026-07-03T13:45:07.31+00:00
Anthony 0 Reputation points
answered 2026-07-03T14:20:11.08+00:00
Vergil-V 15,775 Reputation points Microsoft External Staff Moderator
2 answers

Outlook 2-step verification not working - please help!

I have been blocked out of my personal Hotmail/outlook email account for 2.5 days now since the system asked me to reset my password. When i attempted to do so, it would not accept the current password that i had saved in my phone's "passwords"…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-30T12:24:59.6766667+00:00
Stanley, E 5 Reputation points
commented 2026-07-03T14:18:35.0466667+00:00
Stanley, E 5 Reputation points
1 answer

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Microsoft 365 and Office | Open Specifications
Microsoft 365 and Office | Open Specifications

Technical documents for protocols, computer languages, standards support, and data portability. The goal with Open Specifications is to help developers open new opportunities to interoperate with Windows, SQL, Office, and SharePoint.

160 questions
asked 2026-07-03T13:31:17.28+00:00
carlos blanco 0 Reputation points
answered 2026-07-03T14:18:19.6+00:00
Henry-N 15,145 Reputation points Microsoft External Staff Moderator
2 answers

why can't I upgrade the intel graphic driver beyond 32.0.101.6129 dated 10/18/2024.

Why am I unable to upgrade my intel graphic driver beyond version 32.0.101.6129  dated 10/18/2024.  My desktop computer information: Device name  Home Processor         Intel(R) Core(TM) Ultra 5 235 (3.40 GHz) Installed RAM 32.0 GB (31.5 GB…

Windows for home | Windows 11 | Display and graphics
asked 2026-07-01T18:42:55.3833333+00:00
Owen lyson 0 Reputation points
commented 2026-07-03T14:18:12.31+00:00
Owen lyson 0 Reputation points
2 answers

Issues integrating Azure AI Foundry with Jira — API auth, ROVO MCP

Currently evaluating Jira integration options within Azure AI Foundry and have encountered blockers across all three approaches available to us: Jira REST APIs, the Atlassian ROVO MCP Server, and the Native Jira Connector. We would appreciate any…

Foundry Agent Service
Foundry Agent Service

A fully managed platform in Microsoft Foundry for hosting, scaling, and securing AI agents built with any supported framework or model

84 questions
asked 2026-06-03T11:46:24.5133333+00:00
Girija Sravya Peesapati (US) 0 Reputation points
commented 2026-07-03T14:17:28.5933333+00:00
Girija Sravya Peesapati (US) 0 Reputation points
0 answers

Locate the Azure Bot resource registered to my MsaAppId - cannot create a new bot because the App ID is already in use

I am trying to create/manage an Azure Bot resource but receive: "Failed to store new bot. MsaAppId is already in use." The Bot Service resource that owns this MsaAppId was created some time ago and I can no longer locate it in any…

Azure AI Bot Service
Azure AI Bot Service

An Azure service that provides an integrated environment for bot development.

1,132 questions
asked 2026-07-02T23:31:59.55+00:00
joshua hughes 0 Reputation points
commented 2026-07-03T14:17:25.92+00:00
joshua hughes 0 Reputation points
1 answer

How to browse app service created in PME tenant

Recently we created 2 app services in PME tenant but it is throwing server errors when we try to access it in browser even if it is in running condition. Is there any Silo where we need to safelist the urls? Errors: "502: Server received an invalid…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

9,944 questions
asked 2026-07-03T09:54:49.3933333+00:00
Ojas Chopade (LTIMINDTREE LIMITED) 40 Reputation points Microsoft External Staff
commented 2026-07-03T14:17:09.5566667+00:00
Aditya N 2,990 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Windows Server 202X - Unable to update Windows Boot Manager with the Windows UEFI CA 2023 Certificate

Hello, I am trying to update Windows Server 2022/2025 Boot Manager files, with the newer Windows UEFI CA 2023 Certificates. Issue Despite the Secure Boot servicing state machine reporting completion... The system Boot Manager (bootmgfw.efi) remains…

Windows for business | Windows Server | Devices and deployment | Install Windows updates, features, or roles
asked 2026-06-26T19:14:54.57+00:00
AgostinhoCarvalho 20 Reputation points
edited a comment 2026-07-03T14:16:41.7366667+00:00
AgostinhoCarvalho 20 Reputation points
1 answer

SharePoint Offline: 3D Caroseul click in the logo and go to the site

Hi! I am using 3d caroseul to link some sites,but its only possible to go there when clicking in the word down the logo, the thing is, is it possible to go there also when clicking the logo? It doesnt let me to post an image. If there is no possible way…

Microsoft 365 and Office | SharePoint Server | Development
asked 2026-07-01T10:50:04.69+00:00
Charlie Martharper 505 Reputation points
commented 2026-07-03T14:16:13.17+00:00
Michelle-N 19,020 Reputation points Microsoft External Staff Moderator
1 answer

Urgent – Microsoft 365 Application Crashes Across Enterprise Environment

Hello, Victor LalouxI am an IT Support Engineer working in a large enterprise environment and we are currently experiencing a critical issue affecting a significant number of users. Since the end of June 2026, users have been reporting random crashes…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-07-03T13:40:19.15+00:00
Laloux Victor 0 Reputation points
edited the question 2026-07-03T14:16:04.0166667+00:00
Gabriel-N 19,610 Reputation points Microsoft External Staff Moderator
1 answer

Cannot change some File Icons

I need to change a desktop icon. When I go to "Properties" there is no "Customize" tab shown with which I can view the new Icons choice

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-07-03T13:40:05.95+00:00
Premier Piling 0 Reputation points
answered 2026-07-03T14:15:14.6833333+00:00
DaveM121 898K Reputation points Independent Advisor
1 answer

My outlook doesn't pull Email from Gmail

From yesterday, outlook doesn't pull email from Gmail. I'm using Mac legacy outlook and for some reason, outlook doesn't work. one of my colleagues is also using outlook with Gmail whose laptop is window and his outlook have same problems.

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-30T12:31:46.75+00:00
Kyle 0 Reputation points
commented 2026-07-03T14:15:10.2333333+00:00
Julie Huynh 1,530 Reputation points Independent Advisor
0 answers

Unable to access Microsoft Authenticator for Global Admin account

I lost access to my Microsoft Authenticator after resetting my phone. My Global Administrator account is ******@leverageaxiom293.onmicrosoft.com. I know the password, but I cannot complete MFA. My Office 365 E1 Developer license has expired, and I cannot…

Microsoft Security | Microsoft Authenticator
asked 2026-07-03T14:10:04.24+00:00
Gowtham 0 Reputation points
edited the question 2026-07-03T14:14:25.5133333+00:00
Gowtham 0 Reputation points
2 answers

Outlook starting error - repair/reinstall/reset doesn't fix

Outlook on an Acer Windows laptop is constantly giving this message when starting the app: "Outlook is having trouble starting. How about starting with essential only?" Regardless of if Yes or No is clicked, it will open, but will not then…

Outlook | Windows | New Outlook for Windows | For home
asked 2025-12-11T02:32:22.77+00:00
Ashleigh P 0 Reputation points
edited an answer 2026-07-03T14:13:24.6266667+00:00
Hornblower409 10,570 Reputation points
2 answers

OneDrive Installation Issue on macOS Ventura 13.7.8

Good day, Today I encountered a problem with OneDrive. It suddenly disappeared from my computer, even though I use it every day and all of my files are stored in the cloud. I am using macOS Ventura 13.7.8. I tried downloading and installing the latest…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-06-06T18:22:21.6866667+00:00
Shulgin Alexei 20 Reputation points
edited a comment 2026-07-03T14:12:16.2966667+00:00
pixelakrobat 10 Reputation points
1 answer

Calendar reminders from former delegate account

I have been receiving random Outlook calendar reminders from a user account that was delegated to me when they left. Sometime last year (2025) I removed the delegate from that account. But I still randomly have the reminders pop up on my screen. When…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-07-02T12:26:14.93+00:00
Bob Braun 0 Reputation points
commented 2026-07-03T14:10:31.0233333+00:00
Vergil-V 15,775 Reputation points Microsoft External Staff Moderator
1 answer

PLESE GIVE MY CONFIRMATION ID

Please Give my confirmation id for activation wizard*

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

3,066 questions
asked 2026-07-02T14:20:49.5833333+00:00
Bala Subrahamanyam 0 Reputation points
commented 2026-07-03T14:10:26.9+00:00
Helen Luu 1,095 Reputation points Independent Advisor
2 answers

I changed Hosting Provider and associated DNS. New Outlook keeps reconfiguring accounts with previous host's servers.

I moved my domain to another provider, changed DNS migrated emails which all worked well. I am able to add email accounts with Thunderbird email client, Gmail app on Android and Samsung mail app on Android tablet. All is working very well. However, in…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-05T14:54:46.92+00:00
Gary Lilley 0 Reputation points
edited an answer 2026-07-03T14:09:54.5966667+00:00
Hornblower409 10,570 Reputation points
1 answer

Seeking advice on converting multiple JPEG screen shots into a PDF.

I have a set of JPEG's which record an on line conversation. How can I link them up and convert them into a PDF?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-07-03T13:26:40.3666667+00:00
Kevin Kinsella 0 Reputation points
answered 2026-07-03T14:09:04.65+00:00
Paulo GM 68,230 Reputation points Independent Advisor