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I can not pay for my subscription

My payment cannot proceed. Before this my personal number has been hack. Then i change a new number phone and since then, i cannot pay from my subscription. I have updated the payment method, updated my card, and called my bank customer services. they…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-18T03:03:47.23+00:00
NORHAIDA ABU SEMAN 0 Reputation points
answered 2026-09-18T04:54:44.9966667+00:00
paulr0511 48,725 Reputation points Independent Advisor
1 answer

Urgent: My account was hacked by a bot (@mcbotmfa.club) after a BIOS update, and BitLocker locked my 2 years of data. Recovery forms are being auto-rejected.

To the Microsoft Support Team and Community Moderators: I am writing this message with a deep sense of distress and urgency. A routine BIOS update took place on my personal computer. As a result of this update, the TPM chip was reset, and Windows is now…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T22:01:49.27+00:00
Mustafa Akın 0 Reputation points
edited the question 2026-09-18T04:46:40.45+00:00
Liam4-N 0 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

TLS connections failed

Event viewer messages: TLS connection has failed. ID 36881 1: SSPI client process is VpnSvc (PID:3016) 2: SSPI client process is VpnSvc (PID:7836) I use Norton VPN. Should I be concerned?

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-17T20:25:29.6233333+00:00
Kenneth Starick 286 Reputation points
accepted 2026-09-18T04:45:42.2366667+00:00
Kenneth Starick 286 Reputation points
3 answers

Windows - stuck decrypting drive, can't unpause

I wanted to dual boot my new laptop with another operating system as well as Windows. However, I couldn't do this because the drive was encrypted by BitLocker. So, I went to disable drive encryption. It got stuck and, following advice from other forum…

Windows for home | Windows 11 | Security and privacy
asked 2025-12-16T04:46:06.2866667+00:00
A.L 0 Reputation points
answered 2026-09-18T04:25:09.97+00:00
Jonathan Macias 0 Reputation points
2 answers

Please assist to restore sharepoint as We are unable to find it

Hi Please assist to restore sharepoint as We don't know why this link is removed.

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-09-18T02:40:54.8433333+00:00
Jessica YU 0 Reputation points
commented 2026-09-18T04:25:02.9533333+00:00
Teddie Dang 1,365 Reputation points Independent Advisor
2 answers

i need to talk to a human

one drive as i lost a file that i need to retrieve

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-09-18T03:30:36.6066667+00:00
vito vescio 0 Reputation points
answered 2026-09-18T04:17:04.6366667+00:00
GsN5034 - IA 77,735 Reputation points Independent Advisor
1 answer

EXCEL files are not opening.

Microsoft Excel files are not opening. Showing repair now. it is not working. How to recover my excel files?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-18T04:14:32.44+00:00
M.K. DUTTA 0 Reputation points
answered 2026-09-18T04:14:57.62+00:00

AI answer

2 answers

Jlabs Jbuds Open headset connected Via Bluetooth delay with teams notifications

I recently changed over to this headset and i have experienced this issue in the past with the jabra headset and was hoping that changing the headset would fix this issue but it didn't.  I am connected via bluetooth on windows 11 and have used AI to…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-16T22:10:35.7166667+00:00
Nick 0 Reputation points
commented 2026-09-18T04:12:12.8766667+00:00
Hendrix-V 19,390 Reputation points Microsoft External Staff Moderator
1 answer

Domain locked to inaccessible Microsoft 365 tenant – need Data Protection escalation

I am the new owner of aquakeywest.com and control the domain and DNS through GoDaddy. The domain is still attached to a Microsoft 365 tenant belonging to the previous owner. I have no administrator credentials for that tenant and cannot receive email at…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-18T03:39:20.9166667+00:00
Jill McDonald 0 Reputation points
answered 2026-09-18T04:12:07.0166667+00:00
Darren Bruce 1,745 Reputation points Independent Advisor
2 answers

I can no longer access outlook.live.com

When my email page loads I can't click on anything!!! I can click on things on other web pages but not this one. It just worked earlier to day, now when i close it in a browser or refresh it I can't click on any of the emails or anything else on the…

Outlook | Web | Outlook.com | Email
asked 2026-09-16T16:58:55.42+00:00
alan933 20 Reputation points
commented 2026-09-18T04:11:58.24+00:00
Hendrix-V 19,390 Reputation points Microsoft External Staff Moderator
2 answers

OUTLOOK HAS STOPPED WORKING

Like the Artemis astronauts, I have 2 copies of Outlook and NEITHER of them work. Outlook 'Classic' now exhibits AT LEAST the following faults (I'm sure there are others): It refuses to send emails from my MAIN Gmail account. Sent items remain in the…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-16T11:01:49.5033333+00:00
Bad Hobbit 0 Reputation points
commented 2026-09-18T04:11:48.17+00:00
Hendrix-V 19,390 Reputation points Microsoft External Staff Moderator
2 answers

Unable to scroll on Bing search results page in the Edge browser.

As the title says, I find I am unable to scroll on the search results page for Bing using the Edge browser. This has been going on for over a week now, along with being signed out of my Gmail account [but only Gmail no other sites] every time the browser…

Microsoft Edge | Website issues | Windows 11
asked 2026-09-16T11:30:37.7733333+00:00
Tithra 0 Reputation points
commented 2026-09-18T04:11:31.6833333+00:00
Hendrix-V 19,390 Reputation points Microsoft External Staff Moderator
2 answers

How to gen Microsoft to use a voice call to my land line

I have a computer that I upgraded from Window 10 to windows 11. When I did that the computer changed my pin to access the computer. It keeps trying to text my home phone which is a land line which when I bought the computer I used because I had not yet…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-17T23:23:27.3966667+00:00
Johnboy 0 Reputation points
edited a comment 2026-09-18T04:06:55.5566667+00:00
Craig Long 18,635 Reputation points
1 answer

help with billing

An amount was taken out of my credit card on the 17th July 2026 with a reference of MICROSOFT #G**[Moderator note: Personally Identifiable Information removed]** I did not receive a notification as usual from Microsoft. Please can you give me a copy of…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T01:48:07.0466667+00:00
Lynette Nelson 0 Reputation points
commented 2026-09-18T04:05:02.9333333+00:00
Jade Ng 15,775 Reputation points Microsoft External Staff Moderator
1 answer

microsoft this is very annoying

hi ik this is weird but can you pls give my account a hack that no one can disable my mic? My friends are always disabling my mic when im learning online pls its very annoying.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video
asked 2026-09-17T03:10:14.78+00:00
Nguyễn Trọng Minh Tuệ 20 Reputation points
commented 2026-09-18T04:03:40.76+00:00
Jade Ng 15,775 Reputation points Microsoft External Staff Moderator
2 answers

Hacked email address shown when verify code

My old email address was hacked so I change it in my profile but when I log in it shows up as the original email address when I first opened the account and I cannot find it anywhere in my profile to change does anyone know how to change the original…

Windows for home | Other | Security and privacy
asked 2026-09-18T01:46:35.02+00:00
Phillip Spark 0 Reputation points
answered 2026-09-18T04:03:26.96+00:00
GsN5034 - IA 77,735 Reputation points Independent Advisor
1 answer

gtpa practice 4

i am upto gtpa practice 4 in part 4.4 they ask us about the policy that we have to mention i am in nsw what they mean by this

Microsoft Teams | Microsoft Teams for education | Assignments | Other
asked 2026-09-17T02:14:17.8+00:00
BUSHRA CHOUDHRY 0 Reputation points
commented 2026-09-18T04:02:12.4933333+00:00
Jade Ng 15,775 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Quick access toolbar turns completely white in Word and PowerPoint in full screen, no issues in dark mode. (macOS Tahoe 26.1)

Here's the first image in windowed mode, all buttons are clearly visible. In the 2nd image, powerpoint is in fullscreen and the 'qat' turns completely white. It's still functional and the buttons are visible if you hover your mouse over them. This issue…

Microsoft 365 and Office | PowerPoint | For home | MacOS
asked 2025-11-05T06:03:27.07+00:00
Sharad Powar 25 Reputation points
commented 2026-09-18T03:59:26.19+00:00
Evie G 0 Reputation points
1 answer

Is there an official power platform API endpoint that can provide copilot credit consumption details per resource?

My organization currently relies on the tenant admin downloading the resource wise credit consumption report from the power platform admin center and then we use this to display our usage statistics on a dashboard. We want to automate the process of…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-18T03:13:27.54+00:00
Navindu Gunawardena 0 Reputation points
answered 2026-09-18T03:55:40.6633333+00:00
Jade Ng 15,775 Reputation points Microsoft External Staff Moderator
1 answer

I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit.

Why is Copilot not responsive? I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit. I keep getting this message and I have shut down and switched my computer on again. Nothing doing.

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-17T17:34:35.42+00:00
Alice Rowlands 0 Reputation points
edited the question 2026-09-18T03:54:48.5133333+00:00
Hendrix-V 19,390 Reputation points Microsoft External Staff Moderator