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2 answers

How do I unlock my account?

My account has been locked due to too many attempts to sign in. Whenever I request a code to be emailed to reset the password, I never receive the code. I know I have the correct email address for the account. How do I fix this? Moderator moved from…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T12:54:19.1366667+00:00
Amanda Mathis 5 Reputation points
commented 2026-09-16T17:41:38.63+00:00
ravan asura 0 Reputation points
2 answers

URGENT: Blocked Tenant Due to Billing Loop — DPT and Billing Teams Dropping Hand-offs (Ticket #2608<***removed PII***>)

Our primary production tenant has been suspended due to an outstanding invoice. Because the tenant is in a deactivated/deauthenticated state, the Data Protection Team (DPT) cannot verify our identity and tells us to speak to Billing. However, the…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-08-27T00:10:53.3333333+00:00
Lance Payne 0 Reputation points
edited the question 2026-09-16T17:41:11.24+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
1 answer

Best way for an application to call Microsoft Graph against a SharePoint site in another organization's tenant?

We need an unattended integration (background service, no user signed in) that reads and writes files from one SharePoint Online site. The catch is that the site belongs to a partner company's Microsoft 365 tenant, not ours. We control the code; they…

Microsoft 365 and Office | SharePoint | Development
asked 2026-09-16T16:29:15.09+00:00
Dustin Chavez 160 Reputation points
commented 2026-09-16T17:41:08.9233333+00:00
Ryan-N 15,925 Reputation points Microsoft External Staff Moderator
0 answers

Piratage de compte

je veux ouvrir un ticket pour récupérer un compte hacker, j'ai des preuves d'achats de jeu

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T17:02:41.06+00:00
KDO 0 Reputation points
commented 2026-09-16T17:37:34.05+00:00
John Jefferson Doyon 88,345 Reputation points Independent Advisor
1 answer

unable to change folders on Xbox app and Microsoft store

When trying to download minecraft I am told to change my drive on the microsoft store, only for it to never accept/save my changes. On the Xbox app, there's a similar issue where it doesn't accept the "XboxGames" folder. in fact when i…

Windows for home | Windows 11 | Microsoft Store
asked 2026-02-11T21:37:35.3+00:00
lucy L 0 Reputation points
commented 2026-09-16T17:35:07.0866667+00:00
Amelie H 0 Reputation points
2 answers

my samsung phone no longer has outlook icon

i have been able to access my email account on my android by clicking an icon via outlook. It disappeared. I reinstalled outlook and now it does not look th same nor does it have all my emails and subsequent files. Please help, Hermine

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-16T16:13:01.8433333+00:00
Hermi Niesz 0 Reputation points
commented 2026-09-16T17:33:09.63+00:00
John Jefferson Doyon 88,345 Reputation points Independent Advisor
2 answers

Issue with Microsoft 365 Personal Monthly Subscription Purchased via Google Play

Hello, I recently purchased the Microsoft 365 Personal Monthly subscription through Google Play (Transaction ID: GPA.3397‑0641‑3820‑83399..0). The amount charged was ZAR 159.00. I attempted to request a refund through Google Play, but it was declined…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-16T06:25:15.0333333+00:00
Timothy Johan Schutte 0 Reputation points
answered 2026-09-16T17:31:23.99+00:00
paulr0511 48,635 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

DFS Path Not Found with short domain names

Clients fail to access DFS targets using short domain names, receiving "The network path was not found." How do we configure DFSN to prefer fully qualified domain names (FQDNs) in referrals using Set-DfsnServerConfiguration?

Windows for business | Windows Server | Networking | Network connectivity and file sharing
asked 2026-09-02T17:16:03.02+00:00
John Doe 40 Reputation points
accepted 2026-09-16T17:30:00.1666667+00:00
John Doe 40 Reputation points
2 answers

Is it me or is my Windows 10 Rejecting me to install Windows 11?

So I was getting ready to install Windows 11. And ooooohhh boy!!! I was excited to upgrade to Windows 11!!! But you thought I was about to get my hands on Windows 11 and get started with a new, improved Windows 11, Right? WRONG!!!!!! WINDOWS 10 KEEPS…

Windows for home | Other | Windows update
asked 2026-09-16T16:52:38.5033333+00:00
Merlijn Peeters 0 Reputation points
answered 2026-09-16T17:29:43.2333333+00:00
David-M 126.5K Reputation points Independent Advisor
2 answers

ESU KB5126256 results in error 0x80240017 -- daily

Every day since the last Patch Tuesday (effectively a Wednesday for me), which has now been a week, Reliability Monitor has been listing the following error: "Installation Failure: Windows failed to install the following update with error…

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-09-15T19:42:37.41+00:00
e.c. marm 35 Reputation points
answered 2026-09-16T17:28:18.9133333+00:00
Lester Bernard Reyes 85,335 Reputation points Independent Advisor
1 answer

I have a Multi Factor Authentication Issue and cannot access my Microsoft 365 Business Basic Account - I am the only member of my organisation.

I am trying to log into my Microsoft business account but cannot do so because I need access to the Microsoft Authenticator. I no longer have access to the phone on which the authenticator was enabled for the account. I have downloaded the authenticator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T16:58:24.1566667+00:00
David Leather 0 Reputation points
answered 2026-09-16T17:25:35.87+00:00
Jay1 Tran 1,205 Reputation points Independent Advisor
2 answers

Renewing student subscription

My GitHub student subscription ended, and so did my Azure subscription at the same time. but when i renewed my GitHub student subscription, my Azure subscription is still off

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,607 questions
asked 2026-09-16T16:13:39.41+00:00
Binyam Abegaz 0 Reputation points
answered 2026-09-16T17:25:31.2233333+00:00
Saksham Kumar 0 Reputation points Student Ambassador
4 answers

extra virus protection

do i really need extra protection like the pricey norton or is the included windows protection sufficient?

Windows for home | Windows 11 | Security and privacy
asked 2026-09-16T16:29:46.5833333+00:00
Frank Esposito 0 Reputation points
edited an answer 2026-09-16T17:24:21.7166667+00:00
Bulldog 4,645 Reputation points
3 answers

Win10 IoT Enterprise LTSC Build 1809 Extended Security Updates?

Hi question , I am currently using Win10 IoT Enterprise 1809. I see there is end of life in 2029. Will there an (paid) extended security update for this (ESU) and what year will it go out to, 2032? Thanks

Windows for business | Windows for IoT
asked 2026-09-14T17:31:33.94+00:00
Eric L 0 Reputation points
answered 2026-09-16T17:24:15.1133333+00:00
Chen Tran 13,030 Reputation points Independent Advisor
2 answers

Office for iMac with Ventura

How do I obtain MS Office Suite for iMac running Ventura 13.7.8?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-14T16:24:48.54+00:00
James McEachron 0 Reputation points
commented 2026-09-16T17:23:20.8466667+00:00
Victoria 0 Reputation points
2 answers

how to fix 'The Windows Update diagnostic failed to run'

how to fix 'The Windows Update diagnostic failed to run'

Windows for home | Windows 11 | Windows update
asked 2026-06-03T18:19:45.2033333+00:00
Helen Featherstone 60 Reputation points
edited a comment 2026-09-16T17:22:21.9766667+00:00
Don Varnau 19,930 Reputation points Volunteer Moderator
1 answer

Change Microsoft 365 Family to Individual

How do I renew my subscription from the Family to the Individual plan?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T17:21:30.53+00:00
Andrea Jones 0 Reputation points
answered 2026-09-16T17:21:46.4+00:00

AI answer

2 answers

My account recover gets send in a loop.

So I have 2 outlook accounts. Both of these accounts got the "You need to log into your hotmail account." notif at the same time. Now both of my accounts are blocked and I need to fill in a code that gets send to the other account. This…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T15:46:37.14+00:00
Tibor O 0 Reputation points
answered 2026-09-16T17:13:37.2433333+00:00
Lester Bernard Reyes 85,335 Reputation points Independent Advisor
1 answer

how to recover deleted item from calendar

My account as been hacked but during the hack some mail have been transfered to calendar and i can't find them anymore and inside those mail one of them was really important. i'd like to get thoses mail back. it happend 12 hours ago. In the delete…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T12:35:47.2266667+00:00
Cédric Knipprath 0 Reputation points
answered 2026-09-16T17:13:37.12+00:00
Jeronimo Fuerte 46,275 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

IKEv2 VPN connections failing over cellular, need registry fix for UDP fragmentation

Hello, We have IKEv2 VPN connections that are failing when connecting over cellular networks. It drops UDP packets due to fragmentation during the certificate exchange. However, we are not sure about the exact steps to enable IKEv2 fragmentation support…

Windows for business | Windows 365 Enterprise
asked 2026-09-14T08:40:59.9566667+00:00
Sanna Kor 60 Reputation points
accepted 2026-09-16T17:11:48.66+00:00
Sanna Kor 60 Reputation points