Hi. I'm David, and I'm happy to help you.
To be able to assist you better, please clarify the following:
- What methods did you use to try to upgrade to Windows 11? Windows Update, Installation Assistant, or Windows 11 ISO?
- What exactly happens when you try to perform the upgrade? Does any message or error code appear? If so, which one?
- Do you have a third-party antivirus installed? If yes, which one?
Also. What is the current version and "OS Build" of your Windows 10?
- Press "Windows + R", type
winver, and click OK.
If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Be sure to censor your email address if it appears. The Microsoft Q&A is public.
Looking forward to your reply.