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got new hardware, now my windows activation code doesnt work

microsoft support is a sorry excuse of a support system, cyclical links and zero way to talk to a person. reinstalled windows 10 because of a hardware upgrade, one day later i have the activate windows watermark. the key i used previously doesnt work,…

Windows for home | Windows 10 | Licensing and activation
asked 2026-09-12T19:41:08.0633333+00:00
Harrison Matthew 0 Reputation points
commented 2026-09-12T20:44:11.3366667+00:00
Neil D 34,285 Reputation points Volunteer Moderator
2 answers

problem with office 2021 pro key

my old hdd is broken and i buy new install office 2021 pro and say this key is used for another pc. Can you help me. Thank you.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-12T20:42:49.2866667+00:00
Vladimir Horvat 0 Reputation points
commented 2026-09-12T20:44:03.48+00:00
Vladimir Horvat 0 Reputation points
5 answers One of the answers was accepted by the question author.

notifications about Defender on start up

i keep getting a notification to turn on my Defender when after i sign in with my pin but its already turned is something trying to attack or hack my pc?

Windows for home | Windows 11 | Security and privacy
asked 2026-09-08T13:55:47.2133333+00:00
Danny L Dortch 25 Reputation points
edited an answer 2026-09-12T20:41:46.4566667+00:00
Antonio Macedo 0 Reputation points
3 answers One of the answers was accepted by the question author.

How can I get rid of the pop-up window that appears when I turn on my laptop?

Dear Microsoft Customer Service, Every time I turn on or restart my Lenovo IdeaPad 3 (82H9) laptop, the following window pops up three times after I log in: What is the problem, and what would be the solution? I'm using the Microsoft Windows 11 Home…

Windows for home | Windows 11 | Performance and system failures
asked 2026-08-28T06:42:05.8033333+00:00
Gergő Váradi 20 Reputation points
accepted 2026-09-12T20:36:21.8233333+00:00
Gergő Váradi 20 Reputation points
1 answer

How to fix broken startup screen

So my laptop won’t startup no matter what I do, after I deleted Microsoft from registry editor accidentally my laptop wasn’t the same and now all i’m getting is error messages? what can I do because nothing is helping my case i’m keep getting an recovery…

Windows for home | Windows 10 | Recovery and backup
asked 2026-09-12T02:26:43.2233333+00:00
lin l 0 Reputation points
commented 2026-09-12T20:30:33.9266667+00:00
EmilyS726 266.7K Reputation points Independent Advisor
2 answers

SST OED error unable to use audio devices

Operating System: Microsoft Windows 11 A few days ago after booting my laptop, my laptop stopped recognizing or detecting its own speakers and plugging a headphone through the headphone jack also goes undetected. Only way to play audio currently is…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-12T18:39:27.4133333+00:00
her 0 Reputation points
commented 2026-09-12T20:29:20.6933333+00:00
Ivan B 123.4K Reputation points Independent Advisor
2 answers

My Microsoft Authenticator app not generating my code for my school

Error Code: 500121 Request Id: [Moderator note: Personally Identifiable Information removed] Correlation Id: [Moderator note: Personally Identifiable Information removed]

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-12T19:35:30.12+00:00
Lincey L 0 Reputation points
answered 2026-09-12T20:25:02.72+00:00
Ryan-N 15,745 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Excel won't paste from Excel

My excel won't simply paste (Ctl + V) normally something copied from Excel. Only certain paste options paste, namely: Values, Formulas, and Paste Link. Whereas others do nothing: Paste, Transpose, and Formatting. Ctl + V does nothing. At one point a…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-12T19:14:46.0933333+00:00
octogonal sphere 20 Reputation points
commented 2026-09-12T20:12:13.1266667+00:00
EmilyS726 266.7K Reputation points Independent Advisor
2 answers

email has disappeared

I cannot access my email account. I get a message saying that I have not emails; have a nice day.

Outlook | Web | Outlook.com | Email
asked 2026-09-12T19:09:26.05+00:00
David Skryja 0 Reputation points
answered 2026-09-12T20:07:50.0366667+00:00
John Jefferson Doyon 87,500 Reputation points Independent Advisor
1 answer

Intermittent "violence: high" content filter block on a benign appointment-booking chat – Azure OpenAI Title: Intermittent "violence: high" content filter block on a benign appointment-booking chat – Azure OpenAI

Hi all, We run customer-facing chatbots on Azure OpenAI, orchestrated with Semantic Kernel (Python). Some of them intermittently get a prompt-side content filter block in the violence category (severity "high"), even though the conversation is…

Content Safety in Foundry Control Plane
Content Safety in Foundry Control Plane

An Azure service that enables users to identify content that is potentially offensive, risky, or otherwise undesirable. Previously known as Azure Content Moderator.

118 questions
asked 2026-09-10T18:44:12.9966667+00:00
Nishyanth Nandagopal 0 Reputation points
answered 2026-09-12T20:00:37.88+00:00
Allan Solomon Mejia 8,420 Reputation points
1 answer

Refund subscription

I have not used my Word account since money has been collected. Am I able to cancel my subscription and receive a refund?

Microsoft 365 and Office | Word | For home | iOS
asked 2026-09-12T19:24:54.59+00:00
myeshia thompson 0 Reputation points
answered 2026-09-12T20:00:06.9666667+00:00
John Jefferson Doyon 87,500 Reputation points Independent Advisor
1 answer

Unable to Reschedule PL-300 ONVUE Exam Due to Medical Emergency – Candidate ID MS1101242293

Dear Microsoft Certification Support Team, I am requesting your assistance with my Microsoft Certification ONVUE exam rescheduling. Candidate Name: Debasis Samal Candidate ID: <moderator: PII removed> Registration ID: <moderator: PII…

Community Center | Not monitored
asked 2026-09-12T19:42:17.24+00:00
debasis samal 0 Reputation points
edited the question 2026-09-12T19:51:44.94+00:00
Erland Sommarskog 137.4K Reputation points MVP Volunteer Moderator
1 answer

Windows 11 Pro Retail no se reactiva después de reemplazar motherboard y CPU. Error 0xC004F213, 0xC004F034 y 0x803F7001. La licencia está vinculada a la misma cuenta Microsoft.

Hola. Necesito ayuda con la reactivación de una licencia digital de Windows 11 Pro después de reemplazar la motherboard y el CPU del mismo equipo. Situación Antes del cambio de hardware, Windows estaba correctamente activado y mostraba: Windows 11 Pro …

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-12T19:05:37.7466667+00:00
david pérez 0 Reputation points
answered 2026-09-12T19:50:59.8466667+00:00
Hector FC 33,830 Reputation points Independent Advisor
2 answers

Indicator for new email with "new" Outlook in Windows 11

Is there a application or something I can run that will give me a visual indicator if I get a new email in the "new" version of Outlook on Windows 11? The old version used to change the Outlook icon on the task bar to one with an envelope on…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-11T15:12:02.8933333+00:00
NickS 326 Reputation points
commented 2026-09-12T19:48:37.2966667+00:00
Ryan-N 15,745 Reputation points Microsoft External Staff Moderator
2 answers

What happens to a user's posts, name, and profile photo when the user is deleted in the M365 admin centre?

I'm trying to understand how this is handled across a few products; Viva Engage, Teams, and SharePoint. Specifically: Do the posts stay visible, with the name changed to something like "Unknown" or "Former user"? Is the profile photo…

Microsoft 365 and Office | Microsoft Viva | Viva Engage
asked 2026-09-11T16:39:33.2533333+00:00
Sue 0 Reputation points
commented 2026-09-12T19:48:23.19+00:00
Ryan-N 15,745 Reputation points Microsoft External Staff Moderator
1 answer

We are getting a message from Microsoft stating we have a billing issue.

We have a free non-profit account with Microsoft. We received a renewal receipt this year showing we owned nothing, but we continue to receive a message from Microsoft and also displayed when we open Excel that we have a billing issue and to log in to…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-11T18:02:31.45+00:00
Lonnie McBride 0 Reputation points
commented 2026-09-12T19:48:11.0266667+00:00
Ryan-N 15,745 Reputation points Microsoft External Staff Moderator
1 answer

Kudu PowerShell throwing: Window title cannot be longer than 1023 characters

Kudu PowerShell randomly throws an error: Window title cannot be longer than 1023 characters This appears similar to the historical Kudu GitHub issue #2635, which was closed when the Kudu repo was archived, but the behavior is still reproducible. Steps…

Azure
Azure

A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.

1,830 questions
asked 2026-09-10T21:48:10.24+00:00
Nico 0 Reputation points
edited an answer 2026-09-12T19:47:14.68+00:00
Allan Solomon Mejia 8,420 Reputation points
1 answer

Horizontal lines

I have horizontal lines with various colors running across windows.

Windows for home | Windows 11 | Display and graphics
asked 2026-09-12T17:42:40.83+00:00
Sam Smith 0 Reputation points
commented 2026-09-12T19:45:32.6633333+00:00
Sam Smith 0 Reputation points
0 answers

how to get install visio

Have product key for Microsoft office Visio 2021 Professional, it was used in my old computer which was corrupted and lost even email access, would like to install on new computer.

Microsoft 365 and Office | Visio | For home | Windows
asked 2026-09-12T18:17:33.3933333+00:00
Naresh Patel 0 Reputation points
commented 2026-09-12T19:43:36.1566667+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

How to connect with my students in China on Teams with a personal MS 365 account

I have used MS Teams for years to connect with my students in China. However, as of August 17, 2026, my students cannot connect to me anymore unless they can use a VPN. If I purchase a business MS 365 account, will my students in China be able to attend…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-09-10T19:03:14.5966667+00:00
Susan Drummond 60 Reputation points
commented 2026-09-12T19:41:43.3+00:00
Ryan-N 15,745 Reputation points Microsoft External Staff Moderator