Intermittent "violence: high" content filter block on a benign appointment-booking chat – Azure OpenAI Title: Intermittent "violence: high" content filter block on a benign appointment-booking chat – Azure OpenAI

Hi all,

We run customer-facing chatbots on Azure OpenAI, orchestrated with Semantic Kernel (Python). Some of them intermittently get a prompt-side content filter block in the violence category (severity "high"), even though the conversation is an ordinary appointment booking. The same flow usually works when retried later.

ERROR

HTTP 400, code "content_filter", param "prompt",

innererror "ResponsibleAIPolicyViolation".

content_filter_result: violence filtered (high); hate, sexual, self_harm

all "safe"; jailbreak not detected.

CONVERSATION WHEN IT FAILED

User: hi -> greeting

User: asks to book an appointment -> bot asks for name and email

User: provides name and email -> bot asks for preferred time

User: "tomorrow 10 am" -> request blocked

Thanks!