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Locked out of Alias account, can't sign in to old or new e-mail address

Locked out of Alias account, can't sign in to old or new e-mail address

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T13:55:52.7966667+00:00
Vito Todeschini 0 Reputation points
answered 2026-09-14T13:56:08.3133333+00:00

AI answer

2 answers

Issue linking PSN with Microsoft Account

Having recently bough Halo for the PS5, I load the game and follow all the steps correctly to link my Microsoft account to my PSN account. Each time it will state that I am logged in to Halo as my gamertag but immediately after it brings up a window…

Windows for home | Other | Windows update
asked 2026-09-11T09:28:28.47+00:00
Stevo 5 Reputation points
commented 2026-09-14T13:55:28.1233333+00:00
Alex-L 12,565 Reputation points Microsoft External Staff Moderator
3 answers

Green Checks on Win 11 Desktop Icons

Suddenly, my Windows 11 desktop icons all have green check marks. Why? And how do I remove them?

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-01-04T14:47:57.1566667+00:00
Cliff Gottberg 0 Reputation points
answered 2026-09-14T13:54:28.3166667+00:00
Ryezen 0 Reputation points
1 answer

New Outlook - no Accept/Decline/Tentative button on certain invites from me as a delegate

I am a delegate to 3 Directors calendars. I have delegate permission and receive all their invites. If I send an invite from one Director inviting the other two, I have no option to accept or decline the invite from the invite itself. The only option I…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-14T11:32:06.6333333+00:00
JennyB 0 Reputation points
commented 2026-09-14T13:51:46.8766667+00:00
Kristen Tran 1,695 Reputation points Independent Advisor
1 answer

Problem signing into Outlook on new Iphone 17

I purchased a new Iphone 17 pro max yesterday. Transferred all my data and setting. Outlook will not allow me to sign in.

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-14T13:04:17.1166667+00:00
Joe Woolley 0 Reputation points
commented 2026-09-14T13:51:27.74+00:00
Raj Shekhar 0 Reputation points
2 answers

Used incorrect email to create an account

I subscribed and created and account using an incorrect email address, how can I change it to my email address?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T13:09:10.52+00:00
Luis Santos 0 Reputation points
edited an answer 2026-09-14T13:48:19.2766667+00:00
Kristen Tran 1,695 Reputation points Independent Advisor
1 answer

When i enter my product key i get an error message saying service unavailable please try again later

i have bought microsoft office and went to renew. when i enter the product key it goes to a page saying service unavailable, please try again later. can anyone help please?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-14T13:09:28.9333333+00:00
lizzo48 0 Reputation points
answered 2026-09-14T13:45:00.5+00:00
TaoLi 111.6K Reputation points Independent Advisor
2 answers

Microsoft Blocked macros from running Because the source of this file is untrusted (Excel)

While opening the Excel Sheet getting above message. I unblocked the file but still getting above message.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-12T11:49:46.72+00:00
edited the question 2026-09-14T13:39:57.9466667+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
3 answers

WhatsApp channel fails with "no WhatsApp accounts associated" despite correctly linked ACS resource - same agent works fine on Teams

I'm trying to connect a Copilot Studio agent to WhatsApp via Azure Communication Services (ACS). The ACS side confirms the WhatsApp Business Account is correctly linked, but Copilot Studio's Channels > WhatsApp screen reports "There are no…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-10T09:47:25.8866667+00:00
Adilson Capaia 0 Reputation points
commented 2026-09-14T13:37:13.1766667+00:00
Ashlesha Pawar (Tata Consultancy Services Limited) 400 Reputation points Microsoft External Staff
3 answers

How to remove powershell

Windows Powershell starts up every time I start my computer. Powershell is not listed in the startup apps. I have Windows 11 installed with all available windows updates. Powershel is not visible in Autoruns. Is it save to completely remove powershell…

Windows for home | Windows 11 | Apps
asked 2026-09-13T10:34:38.16+00:00
Ben Ensink 0 Reputation points
commented 2026-09-14T13:36:10.91+00:00
Horace Wiggins 530 Reputation points
2 answers

I cannot find Bluetooth driver for Asus Ultrabook 551L to activate in windows 11

Hello, I am encountering an issue where Bluetooth is not working on my Asus Sonic Master Ultrabook (model 551LN) running Windows 11 Pro (version 25H 10.0.26200 B. 26200). I tried installing the drivers downloaded from the official Asus website, but it…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-13T12:49:16.2066667+00:00
Sinchai | TA (Trainocate) 0 Reputation points
edited the question 2026-09-14T13:34:59.1933333+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

how to fix my authticator app so that i recieve the notifications.

i need to access my email for school, but in order to do that i need to approve this is the autheticator app, to which when i do, the number does not appear in my app and leaves me with not being able to access my email. why is this happening and how can…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-14T13:20:47.88+00:00
Bradley Fox 0 Reputation points
answered 2026-09-14T13:33:03.9233333+00:00
Killian N 3,900 Reputation points Independent Advisor
4 answers

GMail account in Outlook on iPhone

How to sign into GMail account in Outlook on iPhone without getting repeated prompts to sign in with Google?

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-07T19:22:38.5433333+00:00
George Somerville 10 Reputation points
commented 2026-09-14T13:32:38.35+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
3 answers

My outlook.com email account isn't using my 365 Family storage

My outlook.com email account isn't using my 365 Family storage

Outlook | Web | Outlook.com | Settings
asked 2026-08-25T10:21:16.8366667+00:00
Sarah Warr 0 Reputation points
commented 2026-09-14T13:32:27.4833333+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

Windows Activation lost and sent in circles.

I just recently upgraded my windows 11 home pc's motherboard and cpu from AM4 to AM5 and lost my windows activation. I've went through the usual troubleshoot and attempts to move it to this "new" pc. Even though this is the same one it just…

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-12T08:40:14.61+00:00
Ethan C 0 Reputation points
commented 2026-09-14T13:32:17.8733333+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
1 answer

Game email chnged into unknown microsoft mail

My fifia 26 is logged in with gmail - [email removed] but at 5 sept my email was changed into [email removed], which is not my mail and now i cannot be able login in my fifa acc as the 2FA otp going to [email removed] this microsoft mail

Windows for home | Windows 11 | Gaming
asked 2026-09-12T13:44:24.9433333+00:00
Sahil Negi 0 Reputation points
commented 2026-09-14T13:31:56.1866667+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

Excel Spreadsheets Keep Refreshing and Won’t Open

My Excel spreadsheets keep refreshing on their own, and I’m unable to access them. I’ve tried different browsers and computers, but nothing has worked. I’ve also tried calling customer support, but I keep getting redirected to a chat that leads…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-12T14:34:43.0766667+00:00
Jerry Mercado 0 Reputation points
commented 2026-09-14T13:31:46.3+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

Device connection

I couldnt connect my headphone via bluetooth to my lap

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-14T12:50:18.29+00:00
unknown 0 Reputation points
answered 2026-09-14T13:27:32.1833333+00:00
David-M 125.7K Reputation points Independent Advisor
4 answers

How to fix webcam issue on my laptop (Acer Aspire A515-54, windows 10)?

Hello, My webcam suddenly stopped working. The camera light flashes green and can record but there is nothing displayed on the screen, the screen remains black. When i try to view what was recorded it says "Error: unsupported video type or invalid…

Windows for home | Windows 10 | Devices and drivers
asked 2026-05-25T09:20:41.73+00:00
Sikhulu Masuku 0 Reputation points
answered 2026-09-14T13:26:58.9533333+00:00
Horace Wiggins 530 Reputation points
2 answers

LaTeX formulas from Excel don't work with MS Word equation fields

I am using Office 365, and I'm having trouble using links in Excel formulas. In some older versions of MS Office, I had to paste a formula written in Excel as unformatted Unicode text (using Paste Special) and convert it to a proper formula; it worked…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-12T09:19:34.01+00:00
User 0 Reputation points
commented 2026-09-14T13:26:20.8566667+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator