Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,077 questions
3 answers
Unable to add payment method
Have tried to add a payment method to renew my Microsoft 365 subscription. tried multiple cards from different banks aNY IDEAS?
Microsoft 365 and Office | Other
asked
2026-09-12T07:00:07.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Margaret Goodrem
0
Reputation points
answered
2026-09-12T10:17:17.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jhun Buala
5,545
Reputation points
Independent Advisor
2 answers
My laptop restart manager start new sesstion when i open some program and my laptop got slow.
My laptop will slow after I open some program and the log show that the restart manager start new sesstion and after that despite I closed that program or not my laptop will slow untill I restart it. Then, if I don't restart for a while my laptop will…
Windows for home | Windows 11 | Display and graphics
5,309 questions
asked
2026-09-04T06:16:06.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 40%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Phongsakorn Sathianwiriyakhun
0
Reputation points
commented
2026-09-12T10:15:08.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
21,485
Reputation points Microsoft External Staff
Moderator
2 answers
WinSxs corrupt
The WinSxS component store has deeper corruption The servicing stack is damaged DISM can’t access the repair source it needs A pending update is blocking repairs what is the step by step fix plz
Windows for home | Other | Performance and system failures
2,852 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 55.00000000000001%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
1 answer
choosing another user
when computer is opened not all users show. omly the last one used. also when i click the start button and click on the user picture the other users do not appear.
Windows for home | Windows 11 | Accounts, profiles, and login
10,028 questions
asked
2026-09-11T00:14:53.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 86%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
aryeh steinberg
0
Reputation points
commented
2026-09-12T10:13:33.2633333+00:00
Carl-L
21,485
Reputation points Microsoft External Staff
Moderator
4 answers
I am trying to locate my product key
I have gone in to my account but cannot find the product key where can i recover it, I purchased windows 365 last year on line from microsoft
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
1,080 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 93%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
Log in loop of resetting password
Hi guys I’m about to pull my hair out trying to speak to someone instead of being redirected to help articles that do not solve my problem! I have successfully reset the password on an old account but am now stuck in this cycle of “we need to secure your…
Windows for home | Windows 11 | Accounts, profiles, and login
10,028 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 9%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
AIK enrollment fails with 0x80070490 on Microsoft Pluton (EK issuer name mismatch) - blocks Call of Duty secure attestation, latest OEM BIOS does not help
My Microsoft Azure Attestation (MAA) check fails, which blocks Call of Duty (RICOCHET) secure attestation. My TPM is locally healthy and fully provisioned, and my OEM firmware is already the newest available for my model. The failure reproduces through…
Windows for home | Windows 11 | Security and privacy
8,674 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 38%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
restore three from OLD files accidentally deleted: 8/8/23 and 9/8/23 and 4/24/23?
restore three from OLD files accidentally deleted: 8/8/23 and 9/8/23 and 4/24/23?
Windows for home | Previous Windows versions | Files, folders, and storage
asked
2026-09-10T20:18:26.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 12%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
steven hungerford
0
Reputation points
commented
2026-09-12T10:07:22.85+00:00
Carl-L
21,485
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
How to connect an Neo4j database to azure app service/container apps without marketplace offers?
I would like to deploy an neo4j database to my web app on azure app services or container apps (Considering which one I can use and better used for a graph RAG and LLM integrated application). I notice that it is possible to directly link it to my app…
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
10,040 questions
asked
2026-09-08T01:45:07.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 13%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEI%3C/text%3E%3C/svg%3E)
ENG Info
20
Reputation points
commented
2026-09-12T10:06:32.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 47%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Santhi Siruvuri
0
Reputation points Microsoft External Staff
Moderator
2 answers
Azure Managed Redis resource stuck in Deleting state for more than 24 hours
Hi Microsoft Team, We have an Azure Managed Redis resource that has been stuck in the Deleting state for more than 24 hours. Resource details: Resource name: eta-dev-api-core-redis Resource group: rg-thresholds-dev Region: West US Service: Azure…
Azure Cache for Redis
Azure Cache for Redis
An Azure service that provides access to a secure, dedicated Redis cache, managed by Microsoft.
418 questions
asked
2026-09-08T07:31:51.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 82%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tejal
0
Reputation points
answered
2026-09-12T10:06:10.8666667+00:00
Vinodh247-1375
44,636
Reputation points
Volunteer Moderator
0 answers
Microsoft has no Response to my Request for Adding an Australia Phone Number for ACS
My company's app is using ACS for sending SMS of OTP login verification. Since 1st of July, Microsoft requested user to add a local phone number for using in a country. That means our non-Australia phone number cannot be used. We submitted 2 TN tickets…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,794 questions
asked
2026-09-07T15:49:41.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 63%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
WorkingBear
0
Reputation points
commented
2026-09-12T10:05:28.3333333+00:00
Santhi Siruvuri
0
Reputation points Microsoft External Staff
Moderator
2 answers
Windows 10 22H2 — ESU prep package (KB5126256) stuck on "Pending install"
I'm running Windows 10 Version 22H2 (x64) and Windows Update is showing that my device is no longer receiving security updates. Two items are listed as "Pending install" and won't complete: 2026-09 Extended Security Updates (ESU) Licensing…
Windows for home | Windows 10 | Windows update
23,820 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 42%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
1 answer
AANDELENGESCHIEDENIS
hoe komt het dat de laatste datum 7/09/2026 is
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,873 questions
asked
2026-09-12T09:28:38.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 83%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFV%3C/text%3E%3C/svg%3E)
Frans Vermonden
0
Reputation points
answered
2026-09-12T10:03:28.5333333+00:00
DaveM121
929.7K
Reputation points
Independent Advisor
1 answer
Azure Communication Services Alphanumeric Sender ID is disabled for Sweden on an active Azure Plan
We need one-way SMS from Azure Communication Services to Swedish recipients using a dynamic alphanumeric sender ID such as Tandvy or a clinic name. We do not want to acquire or display a phone number, and we do not need inbound SMS. Microsoft's Sweden…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,794 questions
asked
2026-09-04T19:44:31.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 61%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Hossein Shokri Ghadikolaei
0
Reputation points
commented
2026-09-12T10:00:53.2966667+00:00
Santhi Siruvuri
0
Reputation points Microsoft External Staff
Moderator
2 answers
OneDrive storage quota suddenly changed to 10 GB in Microsoft 365 E5 Developer
I am using Microsoft 365 E5 Developer. Until recently, my OneDrive worked normally and stored hundreds of GB of data. However, my OneDrive now shows: Storage quota: 10 GB Usage: approximately 800 GB Uploads are blocked Folder creation is blocked …
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
A free program from Microsoft that provides developers with the tools, resources, and sandbox environments needed to build solutions for Microsoft 365.
973 questions
asked
2026-09-12T08:00:21.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 78%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETI%3C/text%3E%3C/svg%3E)
takeshi ikeda
0
Reputation points
edited an answer
2026-09-12T10:00:15.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 95%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Roebe Ta
1,110
Reputation points
Independent Advisor
2 answers
How Do I Change Admin Email?
I was hacked last year and I quit using my laptop, now I had someone remove the background app that was stealing all of my info, and I am trying to use my laptop again. The problem is that I have a new outlook email and I do not know how to change my…
Windows for home | Other | Email and communications
3,848 questions
2 answers
Account Creation Blocked
I'm unable to create a new Microsoft account because the account creation process is being blocked. During sign-up, Microsoft displays the following message: "Account creation has been blocked. We detected some unusual activity and blocked this…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,547 questions
asked
2026-08-24T07:17:46.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECY%3C/text%3E%3C/svg%3E)
Christina Yu
5
Reputation points
answered
2026-09-12T09:59:31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Freddy Morales
0
Reputation points
1 answer
My privacy buttons are greyed out and it wants me to age verify, Im already verified.
Today I was having trouble with a game that required xbox/microsoft age verification to access parts of the game. Which is weird since <PII removed> and I've already verified my account. I go to check microsofts age verification and it says to age…
Windows for home | Other | Security and privacy
2,785 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 46%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EU%3C/text%3E%3C/svg%3E)
1 answer
Paid for 365 subscription , subscription still shows expired
I have made a payment regarding 365 subscription two days ago. The amount was debited from my bank account instantly but the subscription was not renewed. I checked several times but nothing helped. It's been 2 days now and the issue isn't resolved. My…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,789 questions
asked
2026-09-11T04:42:01.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 51%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Samiksha Mandal
0
Reputation points
commented
2026-09-12T09:52:11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
10,185
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
APA edition 7
how I can add APA edition 7 to my microsoft? I have only edition 6 in word and I need to add it
Microsoft 365 and Office | Word | For business | Other
Microsoft 365 and Office | Word | For business | Other
A family of Microsoft word processing software products for creating web, email, and print documents.
631 questions
asked
2026-09-12T07:25:00.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 9%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Safa Etoom
40
Reputation points
edited the question
2026-09-12T09:51:00.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nam-D
3,980
Reputation points Microsoft External Staff
Moderator