Log in loop of resetting password

For a personal Microsoft account stuck in a repeated “secure your account” / password reset loop, the supported path is:

1. Stop repeated sign-in and reset attempts. Repeated incorrect-password or reset attempts can trigger a temporary block.
2. Use the Microsoft account recovery/reset flow at Recover your account.
   • Enter the email address, phone number, or Skype name used to sign in.
   • If the address is not recognized, try another alias or phone number on the account.
   • Verify the account domain is correct, such as .com vs .co.uk.
3. If no recovery email is available, use any other sign-in method already on the account, such as another alias, phone number, or available verification option shown during sign-in.
4. Use the sign-in helper if the loop continues: Sign-in helper.
5. Contact Microsoft Support if recovery still fails or the username is not found: Contact Microsoft Support.
   • Support can route to the best option after entering the problem.
   • Support agents cannot send password reset links or directly change account details.

If unrequested sign-in prompts appear, deny them. That can indicate someone else is trying to access the account or entered the wrong sign-in information.

References:

• # My username and password have stopped working
• # "You have tried too many times with an incorrect password" error when signing in to your Microsoft account
• # Microsoft to stop sending SMS codes for personal accounts
• # Using Outlook mobile to sign in
• # How to help keep your Microsoft account secure
• # Microsoft account security info & verification codes