I am trying to locate my product key

Question

I am trying to locate my product key

Tim 0

I have gone in to my account but cannot find the product key where can i recover it, I purchased windows 365 last year on line from microsoft

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4 answers

Your answer

Answer 1

DaveM121 929.7K Independent Advisor

Please provide an answer to these questions.

On the other PC you are experiencing problems with, if you log into your Microsoft account, are you unable to install Office on that PC, what error is indicated, please provide a screenshot.

What version of Office do you have, is that a standalone version of Office like Office 2021, 2024 or a subscription based version of Microsoft 365.

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Answer 2

Tim 0

Yes but there is no product key listed anywhere

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Answer 3

Tim 0

Yes but when I try and log in on another pc and I don´t have access to my e mails then it asks me for a product key, so why can I now get my product key from anywhere

DaveM121 929.7K Reputation points Independent Advisor

2026-09-12T10:04:08.6733333+00:00

The Office product key can only be used once to register Office on your account online or if you purchased Office direct from Microsoft you do not get a product key, it is a digital licence.

On the other PC you are experiencing problems with, if you log into your Microsoft account, are you unable to install Office on that PC, what error is indicated.

Also, what version of Office do you have, is that a standalone version of Office like Office 2021, 2024 or a subscription based version of Microsoft 365.

Answer 4

DaveM121 929.7K Independent Advisor

When you purchased an Office licence or subscription direct from Microsoft that licence should have become associated to your Microsoft Account as a digital licence online and it is from there that you can re-install Office without the need for a product key:

https://account.microsoft.com/services/

Di you find your Microsoft Office licence/subscription listed on your account there.

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