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2 answers

Link to Google Shared Drive file

How do I insert a link in a Word document to a file on my organization's Google Shared drive? The MS Word "Add a Place" function doesn't show the shared drive and I am not sure how to add it manually.

Microsoft 365 and Office | Word | For education | Windows
asked 2026-03-02T00:37:48.4533333+00:00
Douglas Howell 5 Reputation points
commented 2026-09-18T22:56:42.8233333+00:00
1 answer

Support for OneNote

I have tried for hours to get support and keep getting sent back to the same unhelpful Support Assistant. My OneNote will not sync with my new iPhone. I have tried all of the suggestions given and it still does not work. I would very much like to speak…

Microsoft 365 and Office | OneNote | For home | iOS
asked 2026-09-18T22:53:30.96+00:00
Cynthia Copland 0 Reputation points
answered 2026-09-18T22:53:47.0733333+00:00

AI answer

1 answer

HELPME URGENT

URGENT HELP NEEDED. I have lost access to my company's administrator account; I cannot log in to the admin portal, email, or anything else. @SEREncomiendas.onmicrosoft.com

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-18T21:54:36.96+00:00
Varinia Rojas 20 Reputation points
edited an answer 2026-09-18T22:51:23.0566667+00:00
Kai-L 19,415 Reputation points Microsoft External Staff Moderator
1 answer

can not use account

I am unable to use Microsoft Word. It shows that it is not activated, however my account should auto renew in mid-october, not September.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T16:16:02.4433333+00:00
Angela Olivieri 0 Reputation points
commented 2026-09-18T22:49:28.4133333+00:00
Haytham-C 5,545 Reputation points Microsoft External Staff Moderator
2 answers

How to create a poll on TEAMS?

I want to create a poll to gather views on a TEAM channel - I can't see how to do this. Thanks

Microsoft Teams | Microsoft Teams for business | Teams and channels | Manage a team or channel
asked 2026-09-17T20:09:14.53+00:00
Ms Elder 0 Reputation points
commented 2026-09-18T22:47:30.1533333+00:00
Chris-D 1,595 Reputation points Independent Advisor
2 answers

Microphones not working

I was having audio issues, i contacted hp support 3 times they updated all the drives but the problem still exist. so i contacted the seller and they told me to go in settings, sound, and disable audio enhancement. and when i did that my microphones stop…

Windows for home | Windows 11 | Input and language
asked 2026-09-18T22:04:27.4633333+00:00
Eunice Riley 0 Reputation points
answered 2026-09-18T22:39:17.57+00:00
Ivan B 124.5K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Billing issue

Dear Support team, I need you help. I found that I made payments from Sat Dec 14, 2024 Microsoft 11:00 AM $44.45 To Thu May 15, 2025 Microsoft 6:00 PM $44.45. However, I dont know what account charged it. Could you please help me? For more details,…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,013 questions
asked 2025-07-11T21:07:15.9033333+00:00
Thuy Giang Ngo 85 Reputation points
answered 2026-09-18T22:32:36.2333333+00:00
Terry R Clark 0 Reputation points
1 answer

Windows issue

Bought a Windows 11 Home and need to update it to Windows 11 Pro. How can I do it?

Windows for home | Windows 11 | Windows update
asked 2026-09-18T21:55:00.91+00:00
Roberto Meyer 0 Reputation points
answered 2026-09-18T22:27:57.7433333+00:00
John DeV 170.2K Reputation points Independent Advisor
1 answer

Billing from Azure /Business portal which I cannot personally verify for my own orders or apps from MS

Hey, Does anyone have more knowledge on the next technical matter? It is quite of complicated to literate, but I try my best, because of all the circumstances it has already. I have experience on personal Microsoft store applications but this seems to be…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T15:35:32.53+00:00
nk0447710-9978 0 Reputation points
edited a comment 2026-09-18T22:26:15.2366667+00:00
nk0447710-9978 0 Reputation points
1 answer

Invoice is locked and I cannot pay my bill. Keeps asking me to contact Azure

Invoice is locked and I cannot pay my bill. Keeps asking me to contact Azure but I keep getting dumb tutorials. I need to get some guidance and pay my bill and move on.

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

755 questions
asked 2026-09-18T22:25:21.9066667+00:00
Katrina Williams 0 Reputation points
answered 2026-09-18T22:25:39.2766667+00:00

AI answer

1 answer

How To Request A Refund For Windows 11 Purchase

I need help. Ive been trying to update my system. I've talked to a third party support through the customer service line and nothing is working. The product key is not working and the update is giving me errors. How do I request a refund. I'm frustrated…

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-18T21:30:01.3333333+00:00
My’Kel Brown-Thomas 0 Reputation points
answered 2026-09-18T22:22:26.7333333+00:00
Igor Leyko 112.4K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

set up admin pwd on new computer

I have a new computer, during setup it asked me for a user name and password. Which I gave and remember. It also asked me for the computer name which I gave. I can login to my user OK. but when I try to the computer in my local network from another…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-18T22:11:01.9833333+00:00
Miriam Forbes 20 Reputation points
accepted 2026-09-18T22:18:54.12+00:00
Miriam Forbes 20 Reputation points
2 answers

Billed Twice

I was billed twice for the same product. $142.21 was charged to my Visa two times on September 15, 2026 for the renewal of Microsoft 365. I only renewed it once. You need to remove $142.21 charge from my account. Thank you,

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-18T21:44:36.5033333+00:00
Kathi Cooley 0 Reputation points
answered 2026-09-18T22:16:47.1+00:00
EmilyS726 269K Reputation points Independent Advisor
1 answer

Do I have to have a new build?

I thought I had opted out of the Insider build thing, so do i need to update and how can i get the current one removed from my screen each time i log in ?

Windows Insider program | Program announcements and registration | Registration, enrolling, and unenrolling
asked 2026-09-18T18:35:29.5733333+00:00
Karenia Ramos 5 Reputation points
commented 2026-09-18T22:14:38.5166667+00:00
Ted Schleicher 0 Reputation points
1 answer

can't add my Microsoft account

i recently got win 8.1 to my lenovo PC.. There is currently a local account and i cant sign in with a microsoft account and i cant access the Microsoft store app

Windows for home | Previous Windows versions | Performance and system failures
asked 2026-09-18T20:59:34.8533333+00:00
Mimi 0 Reputation points
edited an answer 2026-09-18T22:14:19.4133333+00:00
Bulldog 4,650 Reputation points
2 answers

Excel will not display on my computer

I have Excel loaded on my computer, but my spreadsheets will not open. How can I get them to open?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-18T22:00:08.4766667+00:00
Joyce MARIE Anderson 0 Reputation points
edited an answer 2026-09-18T22:13:54.21+00:00
BryceSor 5,510 Reputation points Volunteer Moderator
1 answer

Excel is running slow

Coping & pasting info & formulas is running extremly long. I have tried small amounts of data with the same results. Moving the cursor around is stop & go

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-18T21:35:10.32+00:00
Tony 0 Reputation points
answered 2026-09-18T22:11:27.67+00:00
John DeV 170.2K Reputation points Independent Advisor
2 answers

OFFICE - cannot access

I've purchased updated Office and followed download instructions and believe I have installed it. It won't load and reverts back to an old account that I can no longer access. I cannot open anything but old software that is disabled. I WANT TO TALK TO…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-17T16:41:07.1433333+00:00
Kellie Siddle 0 Reputation points
commented 2026-09-18T21:51:30.7133333+00:00
Haytham-C 5,545 Reputation points Microsoft External Staff Moderator
1 answer

I want to log in to copilot using my Gmail account not Microsoft account

I've been using copilot for a few months now I have it log in using google account and a lot of conversation are saved in that account. Now when I was logging in to copilot this time I accidentally log in using Microsoft and click my Gmail account for…

Microsoft Copilot | Other
asked 2026-09-17T11:09:14.2433333+00:00
JNJN 0 Reputation points
commented 2026-09-18T21:51:05.5733333+00:00
Haytham-C 5,545 Reputation points Microsoft External Staff Moderator
2 answers

Dimming of background Screen

When use multi screens the screen in background always dims, can i change that and if so how? i would like to have both screens bright [Moved from Microsoft System Center | Other]

Windows for home | Other | Desktop, Start, and personalization
asked 2026-09-17T18:16:01.8166667+00:00
Martin McGrath 0 Reputation points
commented 2026-09-18T21:50:40.1233333+00:00
Haytham-C 5,545 Reputation points Microsoft External Staff Moderator