15,568 questions
1 answer
Windows and System Update data consumption
My "Windows and system update" consumes a lot of data even when I have paused windows updates, set my connection as metered and delivery optimization is turned off.
Windows for home | Windows 11 | Windows update
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 50%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
map network drive to nas drive
cant map nas drive from hp laptop. other computers on network map it ok
Windows for home | Windows 11 | Files, folders, and storage
11,724 questions
asked
2026-09-18T01:18:31.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 96%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Mike Lewis
0
Reputation points
answered
2026-09-18T02:01:57.74+00:00
Manoel Barros
21,925
Reputation points
Independent Advisor
2 answers
I paid my subscription and my service was still cancelled
My name is Bea. I paid my subscription on August 6, 2026 under a different credit card number than i originally had on file. Today i get a message saying "My subscription is has been cancelled. I need to renew my subscription". The charges…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,191 questions
asked
2026-09-18T01:15:26.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 23%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Bea Arter
0
Reputation points
answered
2026-09-18T01:59:51.45+00:00
GsN5034 - IA
77,270
Reputation points
Independent Advisor
7 answers
Uh oh! We're unable to process your payment. Please call your card issuer for further details – Exam payment issue
I am facing an issue while trying to make payment for a Microsoft certification exam. For the past 5 days, I have been continuously getting the following error message: "Uh oh! We're unable to process your payment. Please call your card issuer for…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,965 questions
asked
2026-03-18T04:54:39.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
answered
2026-09-18T01:58:03.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 83%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Hasala Darshana Nadun Kumara
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Surface repair status
I sent my brand new Surface Pro back for repair. Tracking info from UPS says it arrived 6 days ago, but it still hasn't been scanned by Microsoft to indicate it was received. Is this normal? It's impossible to get anyone on the phone or a chat to…
Surface | Other
1,470 questions
asked
2026-08-16T13:57:06.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
25
Reputation points
commented
2026-09-18T01:57:44.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
16,205
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft Account Creation Blocked Outlook account
Subject: Urgent Request – Microsoft Account Creation Blocked for Azure Studies Dear Microsoft Support Team, I am a student currently studying Microsoft Azure Cloud Administration. For the past 4 days, I have been unable to create and use a…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,881 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 75%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
2 answers
Audio is not coming through my monitor on my new WIndows 11 PC.
I bought a new Desktop PC a couple of days ago. My monitor speaker worked fine until this morning when it did not work at all. I went through the troubleshooting steps with no success. That is: The troubleshooter updated the audio driver and the monitor…
Windows for home | Windows 11 | Settings
10,094 questions
asked
2025-12-06T15:36:17.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 74%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Gary
0
Reputation points
commented
2026-09-18T01:56:35.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 63%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Becky Anhold
0
Reputation points
2 answers
I am signed into 365 but cannot connect with my Mac Air
Would like to speak with a representative since I was on Just Answer for 1 hour and could not get resolved. I have subscription to 365 and can sign in but cannot connect with Mac Air for document editing. Help
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,187 questions
asked
2026-09-18T01:21:49.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 7.000000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
David Blank
0
Reputation points
answered
2026-09-18T01:55:46.8933333+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
3 answers
How to print to PDF
I'm trying to add Microsoft Print to PDF but I do not have this on the printer list. How can I have my documents print to PDF Moved from: Windows development | Windows Performance Toolkit
Windows for home | Other | Apps
6,613 questions
asked
2026-01-13T11:27:37.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 36%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Chaldor Holdings
5
Reputation points
answered
2026-09-18T01:54:11.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 69%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
اشرف السيليني
0
Reputation points
1 answer
Business-Critical Account Lockout – Request to Change Severity from C to A
We are currently unable to sign in to our Microsoft 365 tenant/admin account. The issue is affecting our business operations, and we are unable to access the Microsoft 365 Admin Center or manage our tenant. We have already attempted the recommended…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,203 questions
asked
2026-09-18T01:02:42.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
PBX Technologies
0
Reputation points
edited the question
2026-09-18T01:53:49.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
15,745
Reputation points Microsoft External Staff
Moderator
2 answers
How to fix no sound on my computer
I have been trying different things to get my sound to work but no luck. I can't listen to videos or music
Windows for home | Windows 11 | Settings
10,094 questions
asked
2026-09-16T03:03:08.2633333+00:00
Anonymous
commented
2026-09-18T01:50:42.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
124.1K
Reputation points
Independent Advisor
0 answers
Artifact Signing individual validation: Address matching failed despite matching displayed address
I am setting up Azure Artifact Signing Public Trust as an individual in the United States. After presenting an AU10TIX Verified ID, Microsoft's verification page reports "Address matching failed," and the Azure identity-validation request shows…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,302 questions
asked
2026-09-18T01:47:02.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 84%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bradley Bell
0
Reputation points
asked
2026-09-18T01:47:02.75+00:00
Bradley Bell
0
Reputation points
1 answer
Cannot log into outlook account
I moved countries and cannot access an outlook account. I don't have the mobile number associated with it, and even with the correct password it insists on sending a code. I tried the 'don't have access to the above' but it asks questions and rejects my…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,798 questions
asked
2026-09-17T16:58:54.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 15%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Christian Dutton
0
Reputation points
answered
2026-09-18T01:41:47.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
13,270
Reputation points Microsoft External Staff
Moderator
2 answers
Your device is missing important security and quality fixes in update section of windows 10 pro n
whenever i want to update my pc for this security and quality fixes it start downloading while installing it could not install so and shows error like code e.g how to resolve this problem
Windows for home | Windows 10 | Install and upgrade
15,827 questions
asked
2026-09-18T01:08:07.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 6%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Muhammad Saad
0
Reputation points
answered
2026-09-18T01:41:38.5966667+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
1 answer
Microsoft Account: Recovery form doesn't recognize account after attacker deleted email and phone security info
Service: Microsoft Account (personal/consumer account recovery) Scenario: My Microsoft account was compromised. The attacker deleted both my email and phone number as security info, then added their own email as the new recovery contact. I received two…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,798 questions
asked
2026-09-17T16:27:46.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 80%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rinax Antonio
0
Reputation points
edited an answer
2026-09-18T01:37:02.0566667+00:00
Chloe-V
13,270
Reputation points Microsoft External Staff
Moderator
2 answers
Azure Communication Services: German local PSTN numbers unavailable after Pay-As-You-Go upgrade
Hello, I'm trying to acquire a German local PSTN number for an Azure Communication Services workload. After moving the Azure subscription from the free trial to Pay-As-You-Go, the subscription is active and billing is working. The Communication Services…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,806 questions
asked
2026-09-17T22:57:09.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 17%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENK%3C/text%3E%3C/svg%3E)
Naum Kaganovich
0
Reputation points
answered
2026-09-18T01:33:37.5133333+00:00
kagiyama yutaka
5,490
Reputation points
2 answers
cant change Password window
Please help me. I forgot my Windows password because I haven't used it for a year. Normally, I only use a PIN or Face ID to sign in. When I tried to change the password, I couldn't do it. I also tried resetting it through my Microsoft account, but it was…
Windows for home | Windows 11 | Accounts, profiles, and login
10,129 questions
asked
2026-09-18T00:45:20.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 90%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
อเล็กซ์ซานเดอร์ ทรีอันดาฟิลิดิส
0
Reputation points
answered
2026-09-18T01:28:50.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 77%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kayece Jan Mae Amizola
16,680
Reputation points
Independent Advisor
2 answers
I need a live support agent. My Mac is fully updated to macOS Monterey 12.7.6.
I need a live support agent. My Mac is fully updated to macOS Monterey 12.7.6. I purchased Microsoft 365, but Word cannot be activated or used. Word Online cannot edit my protected course document. Please help me install and activate the last compatible…
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,780 questions
asked
2026-09-18T00:22:57.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 78%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
guangxia chen
0
Reputation points
answered
2026-09-18T01:28:44.62+00:00
EmilyS_726
29,765
Reputation points
Volunteer Moderator
2 answers
Installl new keyboard and mouse.
I have a bad keyboard and mouse which makes it difficult to scroll or maneuver in windows. Having difficulty to install new keyboard and mouse. Unclear how to install new one when old one doesn't work. Unable to regenerate tag as a business Windows 10…
Windows for home | Windows 10 | Devices and drivers
39,757 questions
asked
2026-09-18T00:48:01.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 38%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
June Shoji
0
Reputation points
answered
2026-09-18T01:27:43.2133333+00:00
Manoel Barros
21,925
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
how do I report weak customer support?
I encountered several weaknesses in technical support: I have been unable to download gmail emails into one of my accounts for the past month or so. The tech rep did not tell me he was going to make IMAP files rather than POP files (I've been using POP…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,730 questions
asked
2026-08-05T02:12:16.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 78%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Bill Aldrich
40
Reputation points
commented
2026-09-18T01:25:37.3266667+00:00
Bill Aldrich
40
Reputation points