Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,796 questions
1 answer
My son has been hacked and the email and password has been changed
Hi my sons Microsoft account has been hacked the person who has done this has changed the password and email on the account as well as all the recovery information but the account is still connected to my family app what can I do to recover the account
Outlook | Web | Outlook.com | Account management, security, and privacy
asked
2026-09-17T18:57:41.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Keely Plevin
0
Reputation points
answered
2026-09-18T02:12:02.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
13,270
Reputation points Microsoft External Staff
Moderator
5 answers
Where is the option to disable Copilot on Bing Search? (Desktop )
I recall some time ago the dropdown settings menu on Bing search on desktop had the ability to disable Copilot answers/suggestions. Where is that feature now? I don't want Copilot-summarized results. I've tried looking through older threads, but they…
Bing | Search | Feature suggestions
Bing | Search | Feature suggestions
Recommendations for new functionalities or improvements to enhance products or services.
148 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 4%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 48%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
2 answers
Windows Protected Print Mode Updates - Replaces Canon Printer Driver that is incompatible with MF Scan Utility
Windows 10-11 Updates - Sometimes replaces Canon Printer Driver with the Microsoft Generic or Universal, "Mopria Certified" https://mopria.org/what-is-mopria driver that is incompatible with Canon MF Scan Utility Application. This has occurred…
Windows for business | Windows Client for IT Pros | Devices and deployment | Set up, install, or upgrade
asked
2026-09-17T19:36:35.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 47%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERI%3C/text%3E%3C/svg%3E)
Rich IE Tyme
0
Reputation points
answered
2026-09-18T02:09:00.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Daphne Huynh (WICLOUD CORPORATION)
1,550
Reputation points Microsoft External Staff
Moderator
0 answers
PLACEHOLDER PLEASE DON'T DELETE
PLACEHOLDER PLEASE DON'T DELETE. This post is needed to enable the Sharepoint Open Specifications tag to be searchable.
Microsoft 365 and Office | SharePoint | Open Specifications
Microsoft 365 and Office | SharePoint | Open Specifications
Technical documents published by Microsoft that describe proprietary protocols, file formats, and standards used by SharePoint Products and Technologies.
1 question
asked
2025-06-26T16:48:54.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
2 answers
How to resolve the virtual machine access issue where I cannot connect via RDP and a licensing error message appears during the connection attempt?
When a try to connect in VM, licensing error appears during the connection attempt.
Windows for business | Windows Server | User experience | Remote desktop clients
asked
2026-09-17T17:31:46.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 3%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Marcos Nelson Silveira Silva
0
Reputation points
answered
2026-09-18T02:04:11.4533333+00:00
Daphne Huynh (WICLOUD CORPORATION)
1,550
Reputation points Microsoft External Staff
Moderator
1 answer
Windows and System Update data consumption
My "Windows and system update" consumes a lot of data even when I have paused windows updates, set my connection as metered and delivery optimization is turned off.
Windows for home | Windows 11 | Windows update
15,567 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 50%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
map network drive to nas drive
cant map nas drive from hp laptop. other computers on network map it ok
Windows for home | Windows 11 | Files, folders, and storage
11,724 questions
asked
2026-09-18T01:18:31.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 96%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Mike Lewis
0
Reputation points
answered
2026-09-18T02:01:57.74+00:00
Manoel Barros
21,925
Reputation points
Independent Advisor
2 answers
I paid my subscription and my service was still cancelled
My name is Bea. I paid my subscription on August 6, 2026 under a different credit card number than i originally had on file. Today i get a message saying "My subscription is has been cancelled. I need to renew my subscription". The charges…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,187 questions
asked
2026-09-18T01:15:26.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 23%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Bea Arter
0
Reputation points
answered
2026-09-18T01:59:51.45+00:00
GsN5034 - IA
77,270
Reputation points
Independent Advisor
7 answers
Uh oh! We're unable to process your payment. Please call your card issuer for further details – Exam payment issue
I am facing an issue while trying to make payment for a Microsoft certification exam. For the past 5 days, I have been continuously getting the following error message: "Uh oh! We're unable to process your payment. Please call your card issuer for…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,960 questions
asked
2026-03-18T04:54:39.1433333+00:00
Anonymous
answered
2026-09-18T01:58:03.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 83%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Hasala Darshana Nadun Kumara
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Surface repair status
I sent my brand new Surface Pro back for repair. Tracking info from UPS says it arrived 6 days ago, but it still hasn't been scanned by Microsoft to indicate it was received. Is this normal? It's impossible to get anyone on the phone or a chat to…
Surface | Other
1,470 questions
asked
2026-08-16T13:57:06.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
25
Reputation points
commented
2026-09-18T01:57:44.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
16,205
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft Account Creation Blocked Outlook account
Subject: Urgent Request – Microsoft Account Creation Blocked for Azure Studies Dear Microsoft Support Team, I am a student currently studying Microsoft Azure Cloud Administration. For the past 4 days, I have been unable to create and use a…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,880 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 75%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
2 answers
Audio is not coming through my monitor on my new WIndows 11 PC.
I bought a new Desktop PC a couple of days ago. My monitor speaker worked fine until this morning when it did not work at all. I went through the troubleshooting steps with no success. That is: The troubleshooter updated the audio driver and the monitor…
Windows for home | Windows 11 | Settings
10,094 questions
asked
2025-12-06T15:36:17.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 74%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Gary
0
Reputation points
commented
2026-09-18T01:56:35.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 63%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Becky Anhold
0
Reputation points
2 answers
I am signed into 365 but cannot connect with my Mac Air
Would like to speak with a representative since I was on Just Answer for 1 hour and could not get resolved. I have subscription to 365 and can sign in but cannot connect with Mac Air for document editing. Help
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,186 questions
asked
2026-09-18T01:21:49.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 7.000000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
David Blank
0
Reputation points
answered
2026-09-18T01:55:46.8933333+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
3 answers
How to print to PDF
I'm trying to add Microsoft Print to PDF but I do not have this on the printer list. How can I have my documents print to PDF Moved from: Windows development | Windows Performance Toolkit
Windows for home | Other | Apps
6,613 questions
asked
2026-01-13T11:27:37.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 36%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Chaldor Holdings
5
Reputation points
answered
2026-09-18T01:54:11.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 69%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
اشرف السيليني
0
Reputation points
1 answer
Business-Critical Account Lockout – Request to Change Severity from C to A
We are currently unable to sign in to our Microsoft 365 tenant/admin account. The issue is affecting our business operations, and we are unable to access the Microsoft 365 Admin Center or manage our tenant. We have already attempted the recommended…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,200 questions
asked
2026-09-18T01:02:42.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
PBX Technologies
0
Reputation points
edited the question
2026-09-18T01:53:49.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
15,745
Reputation points Microsoft External Staff
Moderator
2 answers
How to fix no sound on my computer
I have been trying different things to get my sound to work but no luck. I can't listen to videos or music
Windows for home | Windows 11 | Settings
10,094 questions
asked
2026-09-16T03:03:08.2633333+00:00
Anonymous
commented
2026-09-18T01:50:42.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
124.1K
Reputation points
Independent Advisor
0 answers
Artifact Signing individual validation: Address matching failed despite matching displayed address
I am setting up Azure Artifact Signing Public Trust as an individual in the United States. After presenting an AU10TIX Verified ID, Microsoft's verification page reports "Address matching failed," and the Azure identity-validation request shows…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,302 questions
asked
2026-09-18T01:47:02.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 84%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bradley Bell
0
Reputation points
asked
2026-09-18T01:47:02.75+00:00
Bradley Bell
0
Reputation points
1 answer
Cannot log into outlook account
I moved countries and cannot access an outlook account. I don't have the mobile number associated with it, and even with the correct password it insists on sending a code. I tried the 'don't have access to the above' but it asks questions and rejects my…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,796 questions
asked
2026-09-17T16:58:54.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 15%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Christian Dutton
0
Reputation points
answered
2026-09-18T01:41:47.5333333+00:00
Chloe-V
13,270
Reputation points Microsoft External Staff
Moderator
2 answers
Your device is missing important security and quality fixes in update section of windows 10 pro n
whenever i want to update my pc for this security and quality fixes it start downloading while installing it could not install so and shows error like code e.g how to resolve this problem
Windows for home | Windows 10 | Install and upgrade
15,827 questions
asked
2026-09-18T01:08:07.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 6%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Muhammad Saad
0
Reputation points
answered
2026-09-18T01:41:38.5966667+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
1 answer
Microsoft Account: Recovery form doesn't recognize account after attacker deleted email and phone security info
Service: Microsoft Account (personal/consumer account recovery) Scenario: My Microsoft account was compromised. The attacker deleted both my email and phone number as security info, then added their own email as the new recovery contact. I received two…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,796 questions
asked
2026-09-17T16:27:46.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 80%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rinax Antonio
0
Reputation points
edited an answer
2026-09-18T01:37:02.0566667+00:00
Chloe-V
13,270
Reputation points Microsoft External Staff
Moderator